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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

CPU Cost

Brent@RED said:
Sorry, I do not discuss specific customer situations publicly. That is between RED and RED's customer on a one-on-one basis.

BC
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That's good, and a good "doctor-patient" confidentiality. I would hope that Peter would enlighten us as to exactly what has happened here.
 
More diagnostic work is being done on the fried CPU board and RED has been great with keeping me informed. In reporting the fried CPU and monitor port they also found a bent pin in my 3rd monitor cable. This cable came from another rental house on a job some time ago.
So a connection was made. I will update this thread when I know more. If it was the cable then we do need to build in some safe guards for this kind of issue. You may all remember that the ARRI 3 was notorious for shorting and they had the fuse right there on top under a little clear plastic window.

Stay tuned.
 
hey Peter,

im sure it must be agonizing to have your camera in service and im sorry you have to go through that type of anguish. I just wanted to say thanks for keeping us all abreast of the situation that could affect us all. I hope this creates some sorta upgrade (fuse) for all of us. Thats too easy a situation (bent pin) to recreate.

all the best
Sergio
 
Peter Lyons Collister said:
You may all remember that the ARRI 3 was notorious for shorting and they had the fuse right there on top under a little clear plastic window.

Stay tuned.
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Hi Peter,

Fuses, what a great idea, such a cheap & simple solution but not revolutionary enough for Red.

Stephen
 
As much as I like the Red guys their warranty is is unfortunately not up to speed. So after you warranty expires you are pretty much on your own - even if your equipment breaks down due to a known quality issue.

Sony by the way offers 3 year service contracts for all their pro equipment - shoutout to RED: Your customers would actually like a similar offer too...
 
Stephen Williams said:
Hi Peter,

Fuses, what a great idea, such a cheap & simple solution but not revolutionary enough for Red.

Stephen
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snark·y (snär'kē)
adj. snark·i·er, snark·i·est Slang

  1. Rudely sarcastic or disrespectful; snide.
Origin:
1910–15; dial. snark to nag, find fault with (appar. identical with snark, snork to snort, snore, prob. < D, LG snorken to snore)
​

I rest my case.

-sc
 
Steven Caesare said:
snark·y (snär'kē)
adj. snark·i·er, snark·i·est Slang

  1. Rudely sarcastic or disrespectful; snide.
Origin:
1910–15; dial. snark to nag, find fault with (appar. identical with snark, snork to snort, snore, prob. < D, LG snorken to snore)
​

I rest my case.

-sc
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not really.. I hear what he is saying... I would rather have $1.50 fuses blow than 4500$ motherboard
 
Zakaree Sandberg said:
not really.. I hear what he is saying... I would rather have $1.50 fuses blow than 4500$ motherboard
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Agreed! Put the fuses as many places as you can. Save us from obscene repair costs that could have been solved with an inexpensive failsafe and the infamy of "power" problems associated with the camera.
 
Zakaree Sandberg said:
not really.. I hear what he is saying... I would rather have $1.50 fuses blow than 4500$ motherboard
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How about:

"I'd be willing to pay a little exrtra for overcurrent protection on every input."

...as opposed to...

"Fuses... not revolutionary enough for Red."


That's what I mean by snarky.

Especially when others have chimed in and already suggested that even other pro gear doesn't fuse the data and signal lines.

-sc
 
Steven Caesare said:
snark·y (snär'kē)
adj. snark·i·er, snark·i·est Slang

  1. Rudely sarcastic or disrespectful; snide.
Origin:
1910–15; dial. snark to nag, find fault with (appar. identical with snark, snork to snort, snore, prob. < D, LG snorken to snore)
​

I rest my case.

-sc[/QUOTE

I have added you to my ignore list, you don't seem to have anything interesting to read as far as I can see. Good luck in the future
Click to expand...
 
Stephen Williams said:
I have added you to my ignore list, you don't seem to have anything interesting to read as far as I can see. Good luck in the future
Click to expand...

"I'm publically replying to tell you you're on my ignore list, purely for the benefit of the rest of the audience, because I know anything you say I won't see."

Classic case of last-word-ism. I'm not surprised.

And as an owner of several Sony ENG cameras, I've never experienced them repairing cameras for free out of warranty, such as the DC-DC converter that failed intermittently on our D35WSP, apparently an extremely common fault after a few years. But in fairness, they did upgrade the firmware for free when we switched to shooting in 16:9 for news here and found the D35 had a weird aliasing problem.
 
Craig Harding said:
"I'm publically replying to tell you you're on my ignore list, purely for the benefit of the rest of the audience, because I know anything you say I won't see."

Classic case of last-word-ism. I'm not surprised.

And as an owner of several Sony ENG cameras, I've never experienced them repairing cameras for free out of warranty, such as the DC-DC converter that failed intermittently on our D35WSP, apparently an extremely common fault after a few years. But in fairness, they did upgrade the firmware for free when we switched to shooting in 16:9 for news here and found the D35 had a weird aliasing problem.
Click to expand...

I find it interesting that Stephen admits that he had no idea if the out-of-warranty repair he experienced is actual policy, or was a one-off.

He ignores others comments about having to pay for repairs, supporting the idea that Red's policy is not wout of line.

He also ignores comments regarding the impracticality of fusing data/signal lines, as opposed to power lines.

Yet, his comments are that fuses aren't "revolutionary" enough for Red, or the implication that a hardware fault is the result of Red hardware being "beta" quality.... and he doesn't see the hypocrisy in this.

At the same time he claims to simply be neutral and call them as he sees them.

In that case, I'm happy to be ignored.

-sc
 
Steven Caesare said:
I find it interesting that Stephen admits that he had no idea if the out-of-warranty repair he experienced is actual policy, or was a one-off.
Click to expand...

Hi,

I find it interesting that Stephen has made no such admission or comment.

Stephen
 
Craig Harding said:
"I'm publically replying to tell you you're on my ignore list, purely for the benefit of the rest of the audience, because I know anything you say I won't see."

Classic case of last-word-ism. I'm not surprised.

And as an owner of several Sony ENG cameras, I've never experienced them repairing cameras for free out of warranty, such as the DC-DC converter that failed intermittently on our D35WSP, apparently an extremely common fault after a few years. But in fairness, they did upgrade the firmware for free when we switched to shooting in 16:9 for news here and found the D35 had a weird aliasing problem.
Click to expand...

Hi,

Are you based in Europe that has strong consumer laws or the US?
Sony would be responsible for the DC-DC converter for 6 years in the UK under the sales of goods act.

BTW I know somebody who hard disk crash on an 13 month old laptop, as the user had not made a recovery disc, the manufacture replaced the hard drive but insisted on charging to reinstall the software. The shop ended up refunding the full original purchase price on a 13 month laptop, the customer was then able to buy a replacement laptop & pocket the difference. Had the customer not told me the story they would have paid for software installation of their old laptop. (BTW the shop was offered the opportunity to reinstall the software for free but refused)

Stephen
 
I have experienced a similar if not the same problem. I am following this thread with some interest. I appreciate the information Peter has shared here. We shipped Red #6894 back a few days ago and are currently waiting to get it back. So far, I consider Red's treatment of us as customers to be completely fair. I would much rather pay Red camera prices and get a one year warranty than pay 5 to 10 times that amount for more warranty and equal or less quality. I could still buy a few Reds with the money leftover from the generous pricing structure from Red. The way I see it, the man(Jim) set it up like this to give the masses the tools to tell stories in unmatched quality. What people do with that advantage is up to the people. It's been pretty revolutionary so far. And they continue to make products at prices that must have major manufacturers trying to catch up. If anyone can't see and appreciate that for what it is, they should do their business elsewhere. Not fanboy talk. Just facts.
 
Peter Lyons Collister said:
Stay tuned.
Click to expand...

Peter, thank you for sharing this information, and I would love to hear what is discovered in the end.

I found out the importance of connecting Firewire 400 cables in the correct order between computer and camera after two friends both blew the firewire ports on their cameras within the same month.
 
Stephen Williams said:
Hi,

I find it interesting that Stephen has made no such admission or comment.

Stephen
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Fair enough, you actually doged, so here's your opprtunity to set it straight.

When Carsten directly refuted your assertion:

Originally Posted by Carsten Fenstermacher
FWIW, I've had a bad hirose cable blow a board on a sony f900 and on the lens and it cost about $8k to fix. I have had to pay quite a lot on repairs for sony decks also. The idea that sony fixes stuff for free is would be great but not realistic from my experience.

You left out the part about a bent pin which is putting the equipment in a warranty voiding condition. Quite standard practice
Click to expand...

You then suggested it may have simply been a case of how they dealt with you, rather than their policy (which is what you are calling in to question with Red):

Originally Posted by Stephen Williams
Perhaps Sony are frightened of me...
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You then subsequently didn't answer my question as to if you knew what Sony's repair policy on damaged equipment was. You trumpeted the fact that you could be a pain in the ass, and perhaps that got you service gratis.

So which is it? Do you know for a fact that Sony as a matter of policy repairs equipment damaged by end user use or not? Is Carsten wrong?

-sc

PS#1 - You may want to let one of the admins know "ignore" seems to be broken on the forum

PS#2 - Fell free not to answer in third person this time.
 
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