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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

RED ONE M-X Sensor Upgrade Program

Tony Lorentzen said:
I've heard a lot of reports about how fast the upgrade process has been. I wish I could say the same. Shipped #2336 and was told the same day about the hold-up. Had a rental lined up that was well outside the 7-10 business days turnaround (next week, actually), but now that everything has been pushed back at least a few weeks it looks like I'm going to loose $2-3k worth of rentals. My upgrade rep told me the camera would ship out Thursday or Friday this week and I still haven't received tracking numbers from FedEx :-/
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A shame getting upgraded seems to be a variable experience. Being without my camera due to a holdup would worry me a lot (I don't need to get worried just yet with a 7000's serial number).

My company insurance policy would cover me for the cost of rental equipment in certain circumstances. (ie. If I could show that it was not a scheduled, planned for delay, but an unforseen problem, breakdown or error leading to my camera being unavailable or non-functional) It may be worth checking your policy wording carefully to see if you've any support on that front? Clutching at straws a little, but its worth a look.
 
I'm very well aware of the fact that RED has absolutely NO intention of prolonging the upgrade process, but it is nevertheless very annoying not having my camera back as expected (and promised) - thereby loosing a lot of money in revenue. It basically means that the upgrade has cost me that much more. Hopefully I'll be able to make that money back soon - we'll see. But still $2-3k is a lot of money in my little one-man company... let alone the $6k the upgrade costs.
 
I looks like my camera did ship back to me on Friday, but FedEx f'ed up and didn't e-mail me a notification (like they always do). This isn't the first time I've heard about problems with upgraded camera shipments, so be aware everyone - and insist you get the bomb squad rep to send you the trackingnumber right away.
 
If you already sent in your camera for audio board upgrade, it was done then. If you ever ordered 16 GB CF and your camera did not have the new CF reader/writer installed, it was sent with your cards. If you never have ordered 16GB CF cards or done the audio board upgrade on your RED ONE, just let your MX coordinator know so they can send your camera from MX facility to RED repair facility to have that installed. Will add a little processing time to your MX upgrade, of course.

If you PM me your camera numbers, I can tell you if they already have that current gen reader in there.

BC
 
Just a quick thank-you to Nick at RED who was very helpful in organizing an upgrade with a camera shipped from a rather remote location in the mountains with documents sent by iPhone camera and e-mails sent from various addresses. Greatly appreciated (besides the still amazing fact that we can actually upgrade a camera). Thanks Nick @ RED.
 
Anyone know the latest delivery dates blasted?
 
The hold is over, we got ours back last week and it sure is pretty that new sensor!
 
Good Luck irmano...
 
Woo hoo!

FedEx dropped off #1614 a few minutes ago. I waited a few months before sending my camera in for the upgrade. Also needed the rear LCD replaced because the screen was cracked in a shoot.

Camera looks fantastic! Can't wait to power it on later today and see what it can do.

SA-WEET!

ATF
 
Anyone just get their e-mail invitation?

If so, what was your serial number / delivery date?
 
Esmaile Neissi said:
keith you said the hold is over but i got an email from red that said they still haven't started shipping cameras
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Forward me that email to brent - at - red - dot - com. As you can clearly see in this thread, people are getting their cameras as we speak.

BC
 
Anybody can tell what camera # or shipping batch is currently being upgraded? I see that 5295 and 5579 already got theirs back. So anxiously awaiting for my email invite :) RED shipped mine in Feb 09.
 
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red rocket price after the upgrade

red rocket price after the upgrade

If I upgraded two MX cameras already can I still get the RR for the price of the upgrade bundle?
 
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