REd Control App not Connecting

[Adam Moffat]

So I have had this work before but for some reason I can not get the red control app to see my Komodo.

1. Using Iphone using IOS 14.4
2. Turned to Airplane mode
3. Connected to Komodo AdHoc Wifi Network
4. Opened app and nothing
5. Tried to manual put IP in and nothing either

I did connect my iMac to the AdHoc Network and was able to connecting to my Komodo that way, so I do feel like there is setting in my phone.

Any help would be greatly appreciated.

Thanks!

 

[Phil Holland]

It's very, very common for IOS and other OS updates to bork various apps, particularly ones that connect via WiFi or Bluetooth. I suspect the RED Control App needs an update in this case.

IOS 14.4 was released less than two weeks ago, January 26, 2021 officially.

I'll submit a ticket on red.com, but I imagine 500 people already have.

 

[M Harvey]

This happens quite frequently when I try to connect to Komodo-- usually as soon as I've handed the iPad to a director. Or the controls work, but the picture doesn't come through. I love the feature when it works, but don't feel I can rely on it on a professional level-- for now, it's just sort of a bonus.

 

[Lars Wikstrom]

I have not had an issue with it connecting, the iPad always sees it. But get the image is 50/50. What almost always fixes that is disconnecting from its WiFi, quit the app on the ipad and re link the WiFi and launch the app again. Biggest complaint I have is the lack of range before the image starts to pop and skip. Standing right next to it it streams the image fine. But stepping just 10 feet away it is already popping and skipping. I have lowered the quality settings but still an issue.

 

[Stanislav Guzak]

I have RED Komodo finaly complated, I mean all acsessory, but I am very unhappy about that wireles RED Controll app. I´m using anrdroid cellphone. After instalation it worked for while but then the app lost signal, or better it just lost the Komodo icon. Because connection with mobil works. When Re-SCAN the app finds my Komodo but there is no icon I could click on. I change password an reconnected Komodo+phone again, there is no problem with connection but Red Control app just does not want to show the Komodo icon.
So I bought Komodo Link Adaptor and with USB-C cable it works. But I´ll never ever be sucsessful to connect Red Control just wireless anymore.

Edit: even USB connection does not work anymore :-( I cannot connect Komodo with android smartphone. The RED Control app does not see my Komodo.

If this happen durring shooting... thank you :-(

 

[Lars Wikstrom]

I have not had this experience with my iPad. The only issue I have had with my ios device and the Red Control app was the distance. I could only use the app within a couple feet of the camera. If I was 10 feet away it would be unlikly that I could connect to the camera or have any image transferred to it. on a seperate thread here I explained that I bought a TPLink wifi router that runs off 5V USB power and than connected the camera to it and the ipad to the wifi. This greatly increased my range of use of this system. Try to move your phone right next to the camera, like a couple feet and try to connect your android phone, see if that works. If so I would consider a separate wifi router.

 

[Phil Holland]

Just a suggestion.

If you are having any issues with connecting to Komodo via WiFi list:

- Smartphone/Device Make and Model
- Operating System Version
- Komodo firmware

If you are having difficultly, RED support would need this information, and importantly users can identify trends if there is a bug bouncing around.

I haven't had any issues connecting on IOS or Android, but I am 100% on newer models from the last 2 years.

 

[Mikael Lubtchansky]

Also worth trying to turn airplane mode on / disable cellular network while using the app…
some carriers will not let you connect to a wifi network if it has no internet access and will switch back to cellular…

 

[Rakesh Malik]

Also worth trying to turn airplane mode on / disable cellular network while using the app…
some carriers will not let you connect to a wifi network if it has no internet access and will switch back to cellular…

That's been my experience as well. My only frustration has been with my phone itself; it connects without problems as long as I remember to put it in airplane mode and then turn on wifi, but things like pinch zoom sometimes just don't work. Sometimes they do -- usually if I remember to reboot the phone before starting to use Red Control. I need a new phone.

 

[Andre Grabinski]

Good morning,
I’ve a question about my new Komodo. I can’t make the wifi IN komodo working. It’s always offline. I tried everything (airplane mode, adhoc, infrastructure etc)
The Komodo don’t speak wifi. Maybe the problem isn’t the app but my Komodo. Is there a special trick to activate it?
I literally tried everything
Thank you guys!!!

 

[Guillaume Cornet]

Hey fam,

My Iphone 12 pro max started having some trouble connecting to my Komodo on the RED Control app.
The airplane mode trick I saw on a few threads/fb solves the issue. It also works spot on on my ipad pro (non cellular one) all the time. However, I'd like to be able to use data on my phone while using the Komodo (thinking about livestreaming the app to my remote clients on some shoots).
Can't really pin point since exactly when it stopped working. Been using the Telstra Network (Australia) the whole time and never had any issue before so I wouldn't think it's the carrier.

RED control app on 1.68 (same issue was on 1.62, maybe before but I'm not sure)
Komodo ST on 1.5.3
Ios 14.7.1 and updated to 14.8 having the same issue

Tried restarting all devices, resetting the wifi on the iphone, no solution found yet

 

[Mikael Lubtchansky]

Hey fam,

My Iphone 12 pro max started having some trouble connecting to my Komodo on the RED Control app.
The airplane mode trick I saw on a few threads/fb solves the issue. It also works spot on on my ipad pro (non cellular one) all the time. However, I'd like to be able to use data on my phone while using the Komodo (thinking about livestreaming the app to my remote clients on some shoots).
Can't really pin point since exactly when it stopped working. Been using the Telstra Network (Australia) the whole time and never had any issue before so I wouldn't think it's the carrier.

RED control app on 1.68 (same issue was on 1.62, maybe before but I'm not sure)
Komodo ST on 1.5.3
Ios 14.7.1 and updated to 14.8 having the same issue

Tried restarting all devices, resetting the wifi on the iphone, no solution found yet

The app itself has not changed in that regard and to be clear it is not an app side limitation but happens directly in the device’s network routing when wifi has no internet access and cell service is available… for some obscure reason, some carrier will just let you connect normally, others will bypass wifi until you turn on.airplane mode… there is the same and apparently more frequent issue on the Android side.

One workaround solution is to connect both camera and phone to a wifi that has internet access… it could be from a wireless router or even another cell phone in hotspot mode…

another simplified version of this :
enable hot spot wifi on your phone and connect the camera to that network in infrastructure mode. Then you get to keep cell on and app should see the camera …

Hope this helps

 

[Guillaume Cornet]

The app itself has not changed in that regard and to be clear it is not an app side limitation but happens directly in the device’s network routing when wifi has no internet access and cell service is available… for some obscure reason, some carrier will just let you connect normally, others will bypass wifi until you turn on.airplane mode… there is the same and apparently more frequent issue on the Android side.

One workaround solution is to connect both camera and phone to a wifi that has internet access… it could be from a wireless router or even another cell phone in hotspot mode…

another simplified version of this :
enable hot spot wifi on your phone and connect the camera to that network in infrastructure mode. Then you get to keep cell on and app should see the camera …

Hope this helps

thanks Mikael. Following your message, I connected my ipad (non cellular) to my iphone via the usbc/lightning cable and connected the ipad to the komodo via wifi. This seems to work and could be a solution to live streaming to my client.
Hopefully, the issue solves itself at some point

 

[Evan Falbaum]

I just bought a new iphone 13 pro max and a link adapter. The komodo and iphone connect no problem over wi-fi, but when hardwiring with a usbc-lighting cable all that happens is the phone charges, but doesn't show up as a wired connection in redcontrol. Is there something I'm missing for the wired connection on ios?

 

[Michael Matsui]

I just bought a new iphone 13 pro max and a link adapter. The komodo and iphone connect no problem over wi-fi, but when hardwiring with a usbc-lighting cable all that happens is the phone charges, but doesn't show up as a wired connection in redcontrol. Is there something I'm missing for the wired connection on ios?

I have been having this same exact issue after a recent update of my phone. I just figured it out! You need to make sure your wifi is off and Enable Wifi Hotspot and Mobile Tethering on your phone. I didn't have mobile hotspot service so I called my provider and added it and walla! It works now. Be sure to turn off your wifi on your phone though.