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Birger Lens Mount Reservations

Where are we at?

Where are we at?

Okay, sorry to do this but this thread is too long and complicated for me to sift through.

I would like to order the Birger Mount. When might I expect to receive it? Within a month? What exactly am I ordering? Does it come without focus knobs and then we wait to get those later? What is the current functionality?

Thanks for any help.
 
JarredPKrakow said:
Okay, sorry to do this but this thread is too long and complicated for me to sift through.

I would like to order the Birger Mount. When might I expect to receive it? Within a month? What exactly am I ordering? Does it come without focus knobs and then we wait to get those later? What is the current functionality?

Thanks for any help.
Click to expand...

Hell, I've followed the whole thread since the beginning and I can't answer those things... and I should be get one of the first 25 units or so. I think.
 
I'm somewhere in the mix.. I haven't seen an email, and I'm sure I was in before you guys. It'll show up when it shows up...

Wow, I'm in a really sour mood tonight... I think I need to go drink heavily now... (seriously, I haven't started yet).
 
birgerEngineer said:
If you did not receive a tracking number today, and have already received a shipping email, you will receive an email tomorrow.
Click to expand...

I never got the e-mail that was supposed to go out today. I hope everyone else got theirs, but judging from the silence..............
 
kylemallory said:
It'll show up when it shows up...
Click to expand...

At this point, I don't think it will ever show up.

Here are the four valid excuses Erik can pick from to explain why Birger failed yet again...

1) Someone at Birger is violently physically ill.
2) Somebody died, or is nearly dead.
3) There's currently an armed hostage situation at Birger, preventing them from delivering what they promised.
4) The shipments were held for today because the mount AND the knobs will be ready to ship tomorrow.
 
THURSDAY all day today (in the UK) ...

THURSDAY all day today (in the UK) ...

AKABAKA said:
Looking forward to tomorrow...
Click to expand...

... and I assume it's also going to be Thursday in the US at some stage soon !

So ... will we get notification of what has been shipped ? What number has been shipped to #107.xxxxxx ? an email with a Fedex tracking number ? ... etc

How hard can it be ... :blink::blink: (my card was charged early/mid August)
 
No e-mail here either. My card was charged exactly a month ago.

I have been biting my lip for a long time. With each delay I've held back on saying anything bad because I don't think it's very productive, also I think the product could be amazing. I defended Erik against the first set of delays because Red did redesign their mount without informing Erik. The warranty issues too was something which was understandable; but it's getting very hard to stay silent with each delay and seeing the same pattern emerge. I have to pay VISA for something that I don't even have yet, and may not have till god knows when.

I think people are staying tight lipped in fear that Erik will just go silent for 2 weeks if they say anything negative. But I feel like I need to get this off my chest.

We keep hearing the same a-b loop for months, a promise of shipping in a few days, followed by some reason for delay. 'there are no more problems getting these shipped' followed by 'testing is slow, we will be shipping when we get testing equipment' followed by 'it didnt arrive' followed by 'we are out of stock of some parts'. And it still seems not one customer on this board has his product. Erik said he has shipped some already, but I dont know of any reduser with one (bar the beta testers). As for shipping other non-red cutomers a Red mount, I don't really understand that, who would want a Red mount and have they had it backordered longer than last November? They must have if they take priority.

I sincerely hope my mount has shipped and Erik has just been too busy to e-mail, rather than no mounts have left.

As a last note, if I was told back in June that I wouldnt have my mount till September, then fine, I would for sure have gone out and bought the Nikon mount, or a PL lens and there would have been no stalking of this thread.... The issue is not the timeframe but the promise of 'shipping tomorrow' and then failing to deliver repeatedly. I dont think it's fair to treat customers like that.

Erik, if you could post how many Red mounts have gone out so far and to which order number, you may reassure this board a little.
 
Guys, you bought a product that did not exist. If you expect to have it in hand, buy something off the shelf. It is in Erik's best interest to get this out as fast as possible. That's what he is doing. Bad communication at times, sure. But it's not his fault if you had plans for a mount that does not yet exist.
 
darkline said:
No e-mail here either. My card was charged exactly a month ago.

I have been biting my lip for a long time. With each delay I've held back on saying anything bad because I don't think it's very productive, also I think the product could be amazing. I defended Erik against the first set of delays because Red did redesign their mount without informing Erik. The warranty issues too was something which was understandable; but it's getting very hard to stay silent with each delay and seeing the same pattern emerge. I have to pay VISA for something that I don't even have yet, and may not have till god knows when.

I think people are staying tight lipped in fear that Erik will just go silent for 2 weeks if they say anything negative. But I feel like I need to get this off my chest.

We keep hearing the same a-b loop for months, a promise of shipping in a few days, followed by some reason for delay. 'there are no more problems getting these shipped' followed by 'testing is slow, we will be shipping when we get testing equipment' followed by 'it didnt arrive' followed by 'we are out of stock of some parts'. And it still seems not one customer on this board has his product. Erik said he has shipped some already, but I dont know of any reduser with one (bar the beta testers). As for shipping other non-red cutomers a Red mount, I don't really understand that, who would want a Red mount and have they had it backordered longer than last November? They must have if they take priority.

I sincerely hope my mount has shipped and Erik has just been too busy to e-mail, rather than no mounts have left.

As a last note, if I was told back in June that I wouldnt have my mount till September, then fine, I would for sure have gone out and bought the Nikon mount, or a PL lens and there would have been no stalking of this thread.... The issue is not the timeframe but the promise of 'shipping tomorrow' and then failing to deliver repeatedly. I dont think it's fair to treat customers like that.

Erik, if you could post how many Red mounts have gone out so far and to which order number, you may reassure this board a little.
Click to expand...

Darkline,

Before making any decisions, I always look for the Darkline in the horizon to determine if the Sun is on it's way up or down. I realized a long time ago that the sun wasn't on it's way up just yet, so I purchased a Nikon mount and a couple lenses. I don't regret it, because we're almost finished shooting our Low/No Budget Independent Feature and I still hear that the Birger mount is Almost Shipping --- like I heard 3 months ago.

Do yourself a favor and purchase a Nikon mount and just one Inexpensive lense like the 50mm 1.4, just to keep you busy. You'll be glad you did even if the Birger mount ships the same time as the RED Nikon mount.
 
darkline said:
No e-mail here either. My card was charged exactly a month ago.
Click to expand...

I have the Nikon mount and thus, not such a preassure with the Birger mount. But, agree with darkline, sending a message saying the mount will be shipped almost immediately within a few days AND asking for payment AND taking the money has some consequences that should not be taken lightly.

Don't want to say more, as I do have faith in Erik's R&D and production process and I still sincerely wish his latest news are reliable. I just hope this is all about sloppy thinking, lack of skills in communication and rather incompetent conducting of business that will eventually be compensated by first class engineering work.
 
Lauri Kettunen said:
I just hope this is all about sloppy thinking, lack of skills in communication and rather incompetent conducting of business that will eventually be compensated by first class engineering work.
Click to expand...

I would mirror that.

In response to all the obsequious "Leave-Erik-alone-and-buy-a-Nikon-mount" people: I would have gotten the Nikon mount long ago as well, but I know I'm not the only one who has kept thinking something along the lines of, "Well, he's already said it will ship in two weeks, seven times. Surely he'll do it this time around..."

Actually, knowing my luck, I would buy the Nikon mount, and the Birger mount would ship the next day...

Hey! I wonder....
 
Harmonica said:
Actually, knowing my luck, I would buy the Nikon mount, and the Birger mount would ship the next day...
Hey! I wonder....
Click to expand...

I had that same thought way back (got the Nikon mount late March with a couple of lenses to keep me sane) and I'm still waiting for the EF mount ... sadly it did not work for me :angry2:
 
Harmonica said:
I know I'm not the only one who has kept thinking something along the lines of, "Well, he's already said it will ship in two weeks, seven times. Surely he'll do it this time around..."

Actually, knowing my luck, I would buy the Nikon mount, and the Birger mount would ship the next day...

Hey! I wonder....
Click to expand...

Today I'm either going to a) get an email from Birger saying my mount is in the next batch, or b) call up RED and order a Nikon mount.

I can't wait any longer; I'm sick of passing up projects; and I can't believe I've pissed almost half of my warranty away without shooting a single frame of footage. I look back at posts like these...
birgerEngineer said:
[from May 28:] We have enough parts in house, or due in the next few days, to ship all Canon mounts on order.
Click to expand...
birgerEngineer said:
[from August 1:] Delivery of a Canon Mount and Knobs is about 4 weeks for new orders.
Click to expand...
birgerEngineer said:
[from August 12:] We should have this current batch completed by saturday... do not see any hurdles left in getting the rest of this batch out the door. First knobs will be out about a week after we finish shipping this batch. We still expect to ship the entire Canon backlog during the month of August.
Click to expand...
...and I just kick myself for not having moved on sooner. It's friggin' September, for frak's sake.

So if I buy the Nikon mount, and the next day Erik ships a thousand mounts, knobs and bluetooth remotes, you can all thank me.
 
Doc Holliday said:
Guys, you bought a product that did not exist. ... it's not his fault if you had plans for a mount that does not yet exist.
Click to expand...

With respect Doc, I think you're missing the point.

My card has been charged, I have an e-mail from Birger saying I will get my mount between 5th-13th August.

If he said 'this wont be ready for some time', then I would have sought alternative plans. It's the 'shipping tomorrow' that is the issue. That to me speaks of a product which does exist, is finished, real, and is 'shipping tomorrow'....

Granted, perhaps I am the stupid one for believing that time and again, but I'm not the only one.

Anyway, this doesnt really serve to help, but I needed to get it off my chest. Here's hoping we have some more positive news today (or tomorrow lol).
 
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