Where in line are we and how manmy ordered?

[Barry Bishop]

I think this might help http://i.imgur.com/bYeaJ.gif

 

[Peter Matthes]

Man im not going to be able to sleep or stay away from this place. Every day is a killer!

The only people that get less sleep than members of the Red team ... are their customers. :biggrin5:

 

[Mike 'Fireman' Ross]

Please remember being on REDUSER is not part of anyone at RED's job description. We do this to interact and share with our customers on top of our "normal" jobs. Some days leave less time to spend on the boards than others. Sorry, we only have so much time in a day...

Yeah some days... Brent, thanks to both you and Kelly for what you did for me today. You guys rock. Unbelievable.

Mike

 

[Eric J Kosinski]

I remember certain people calling BS on us that the SCARLET with the Ti PL mount would be delivered on time - and then you see Tonaci with his SCARLET. And, here we are again getting told we missed a deadline that is 26 hours from now on SCARLET with Al Canon mount. So, yeah, let's not put the cart before the horse.

BC

PS,



Please remember being on REDUSER is not part of anyone at RED's job description. We do this to interact and share with our customers on top of our "normal" jobs. Some days leave less time to spend on the boards than others. Sorry, we only have so much time in a day...

Brent, thank you for even commenting about anything I say. And it is Understood, but the announcement of Scarlet and the major backorder announcements come through here so you can understand why we are all here waiting for some answers on here. This isn't about Scarlet but other items and honestly wasn't any type of attack on you, Red or the followers, but a suggestion about a better solution for people to know updates faster. A lot of people were asking questions, getting riled up, so I chimed in to generalize a better concept to shut us all up and I feel like I'm being singled out here as I did something negative. Please read my comments in their entirety and you'll see that I was stating a simple solution and a misunderstanding about how simple questions are ignored regarding dates a lot.

I've made no negative remarks toward you, and I mentioned I understand your volume and situation with overload. My point was that it would be less overwhelming to have someone from RED say, "hey guys, quick update on items ..." This is knowledge you guys have and if not, simply let us know that. It's not about me, but about the several who have asked the same things.

I've read a lot of your posts Brent and you seem very knowledgeable and I appreciate you guys even being on here, but my point was exactly that; since you guys are on here in some of the forum posts which are specifically asking about backorder items and new estimated delivery dates, why not simply answer some of those questions.

I feel like if I make a comment in this forum, I'm called out for it and I think that if fine, but this is a forum for individuals to speak and communicate. I made some general comments about how it would be more productive if you guys answered some of the questions about backorders. I'll just stop asking as it seems like an issue. I'll patiently wait for my Scarlet X and other items, but in the future as a customer, it is nice to know what is going on. Since all the big updates are mentioned to get us to buy things and include delivery dates, I think it is fair to ask if dates change we know. I wouldn't cancel my order if I had to wait until Jan or Feb but it would be nice to know on some items.

 

[Brent Carter]

It must be totally nuts at Red right now. Tomorrow is both the "Real" Scarlet launch date AND the end of Stage 3 and 3.5 reservations.

Everyday is a big day at RED. Some bigger than others, yes, but every day something big happens. From a new idea from Jim (or Jarred or Deanan) to Melissa finding out how to make something work no one thought could work to Brian shaving another second off an assembly time, good sh*t just happens around here.

BC

 

[SeanBrown]

Keep up the good work Brent!

 

[J Taylor]

I'm all the way back at 54756 BUT I am so stoked to be a RED owner. This is my first RED and hopefully there will be many to come through my career. I'm so excited to be part of the community and when mine does arrive, whether in two days, or two months, I can't wait to shoot on it!

 

[Gavin Greenwalt]

Please remember being on REDUSER is not part of anyone at RED's job description.

Maybe it should be?

As was evidenced by the Twitter Distribution Network on Nov 3, getting information publicly on the internet... somewhere, anywhere, can exponentially expand its reach.

 

[Brent Carter]

Eric, if dates change, we have a pretty good history of saying they did - and usually even explain why. You will find plenty of posts from Jim or Jarred to prove that point.

So, sometimes, no news is indeed good news. That's all.

BC

 

[Brent Carter]

Maybe it should be?

I don't think you want anyone from RED "forced" to be on REDUSER. We join this forum for the same reasons you do - because we "want" to be here, not because we "need" to be.

BC

 

[Chris Luker]

I hope this doesn't sound like complaining, but I've told 2 reps now a total of 4 or 5 times to charge the whole thing on my card and it's still not charged.
I've tried to just use email to communicate because I know you guys are swamped. Not quite getting the response I thought I would though. Don't want to call tomorrow - it being THE day and all...
I am also concerned about the processing/waiting time between an order coming up and it shipping. I ordered some stuff on the 22nd, was charged for it and it still is listed as an open order.
Please don't tell me that if by some luck I get a notice from RED about my Scarlet shipment tomorrow (I should at least be in the first 90ish based on SO# [not counting orders from the event]), that I will still have to wait until the end of next week to get a Fedex tracking number.
Don't want to be a squeaky wheel, but would love some grease. :smilewinkgrin:

I know, I know... patience.

Oh, and Brent, YOU DA MAN!

 

[Kyle Gentz]

Eric, if dates change, we have a pretty good history of saying they did - and usually even explain why. You will find plenty of posts from Jim or Jarred to prove that point.

So, sometimes, no news is indeed good news. That's all.

BC

I think you're right about the no new is good news. I feel if RED made promises and then DEC 1st rolls around they are not going to be like "oh btw we hafta push it back a few more weeks/months" then we WOULD have an outrage by some users.

 

[Brent Carter]

Chris, not complaining, nope. PM me the details so I can have our sales and accounting teams track it down for you. Note, unless we are told otherwise, your card won't be charged until order processing starts.

BC

PS, you all need to not get too focused on SO numbers as an indicator of where you are in line.

 

[Eric J Kosinski]

Eric, if dates change, we have a pretty good history of saying they did - and usually even explain why. You will find plenty of posts from Jim or Jarred to prove that point.

So, sometimes, no news is indeed good news. That's all.

BC

Okay fair enough. I understand that point.

It just sucks not knowing anything new when old dates pass. That's all. I realize you guys don't always have the answers so again thanks for just reaching out at all. A final suggestion would be for Red to just post a sticky about Backordered items which is updated when items come in or Red misses a date on something with a new expected date. I know I mentioned this several times and no one has commented on it. Is it already available here or just not a good idea?

Anyway thanks again.

 

[Eric J Kosinski]

PS, you all need to not get too focused on SO numbers as an indicator of where you are in line.

Is there any specific info you can give us what does determine where we are in line? I'm assuming by sales order and date/time ordered should be the fairest option, no?

 

[Chris Luker]

PS, you all need to not get too focused on SO numbers as an indicator of where you are in line.

Aw crap. There goes most of my hope for having a Scarlet Christmas. :cryin:

I believed Ted when he told me at Sundance that I could buy and have a Scarlet this year. I was hoping to shoot the follow up to that one ON a Scarlet.

I'll wait for things to resolve themselves. You guys have more than enough to worry about right now. Hopefully tomorrow will bring a nice surprise.

Cheers!

 

[Brent Carter]

Aside from the people at the SCARLET event at RSH, we fulfill based on timestamp of the ordered product, yes. Pretty standard stuff, no big secrets.

I am just saying that I don't want conjecture on how many people ordered, how many ordered by each person, what your SO number is, etc to go from being a speculative exercise to morphing into a perceived fact. Just trying to protect you guys from yourselves a little bit here

BC

 

[Gary Paul Walker]

Aside from the people at the SCARLET event at RSH, we fulfill based on timestamp of the ordered product, yes. Pretty standard stuff, no big secrets.

I am just saying that I don't want conjecture on how many people ordered, how many ordered by each person, what your SO number is, etc to go from being a speculative exercise to morphing into a perceived fact. Just trying to protect you guys from yourselves a little bit here

BC

This is reduser, wild speculation morphing in to fact is what we do here

Seriously though, thanks for the constant input Brent. I'm sure if a few of us we're closer to your office to buy you a beer you'd be drunk 24/7

 

[Brent Carter]

My pleasure - Stone or no Stone....

BC

 

[Glen Powell]

Can't believe how high expectations are that Al Canon mount Scarlets will magically start shipping at midnight Dec 1st… When there are still people who ordered Ti PL mounts on the 3rd and 4th of November who haven't received their cameras (Like me) that started shipping Nov 17th.

Patience - take the camera that you own, go shoot something and try to forget about the scarlet that you've ordered.

Relax, our cameras will ship and we'll be happy; don't have a stroke / coronary / aneurism because you got all worked up that it should have shipped already.

G.