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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

TIME AND DATE ISSUE...really?

Me too.
I bought a second hand scarlet dragon a few months ago and it also has this issue. It would be great if a new firmware could solve this problem because it seems absurd to spend $600 plus shipping to solve a obvious manufacturing problem.
 
It'd be handy if there was a way to at least monitor the internal batteries level of charge. I don't mind running the camera on AC to charge the battery, but it would be good to be able to know when I should.
 
I've got another issue that I believe may be related to this? My EPIC-W won't start for a while when its been sitting for a few days, until its plugged into AC power for a minute or two, and then it starts fine, and its happy the rest of the day being turns off and on again immediately. It definitely feels like a battery that is charging to some minimum voltage threshold. Anyone else seen this?
 
Ian D'Amelia said:
I've got another issue that I believe may be related to this? My EPIC-W won't start for a while when its been sitting for a few days, until its plugged into AC power for a minute or two, and then it starts fine, and its happy the rest of the day being turns off and on again immediately. It definitely feels like a battery that is charging to some minimum voltage threshold. Anyone else seen this?
Click to expand...

My Weapon 6K didn't start when I attached the battery onto my WC Blueshape mount. The mount usually "clicks" internally a few times before the camera starts upp, but now it clicked a few times and then nothing. Charged the battery a bit and tried another battery and it worked, but I'm not sure if it's the camera or the battery plate doing this and no answers from Red.
 
My c300 MK II allows me to swap out the lithium battery at the base of the camera, and is 1/3 of the price of the EW. This problem needs to be addressed immediately.
 
The internal clock drifts so much you'd have to reset the time and date anyway after a prolonged lack of AC use, even if the internal battery didn't deplete to the point of resetting the date to 2010.

If it wouldn't fit in the current DSMC2 form-factor, I'd suggest RED incorporate clock/timecode circuitry from Ambient or one of the other high-end providers into one of the DSMC3 circuit boards. If possible, it could be made as a paid upgrade or internal module if it would be too expensive to incorporate into all the camera's.
 
Les Hillis said:
The internal clock drifts so much you'd have to reset the time and date anyway after a prolonged lack of AC use, even if the internal battery didn't deplete to the point of resetting the date to 2010.

If it wouldn't fit in the current DSMC2 form-factor, I'd suggest RED incorporate clock/timecode circuitry from Ambient or one of the other high-end providers into one of the DSMC3 circuit boards. If possible, it could be made as a paid upgrade or internal module if it would be too expensive to incorporate into all the camera's.
Click to expand...

Les, there is a difference between typical drift of TC and completely resetting itself with every battery change. One is acceptable, the other is not. And running your camera for 30 hours to get the battery charged back up is not a solution that any operator is likely to accept.
 
Count me in too as having an Epic-W affected by this.

It generally hasn't bothered me too much, though I'm aware of it. I prefer not to send it back to RED and incur loss of income from missed rentals or delayed projects. But if some sort of software tool can be developed to address this issue, I'm all ears.
 
This whole thing has stopped happening to me once I realized the camera has to be running to charge the internal battery, basically rather then turning on/off the camera I keep it running. Also when I'm on batteries, I just let it run on batteries longer which actually helps on the recharge cycle (so I fully cycle my batteries and don't worry abut keeping my camera powered down). Another thing that is a side thing that has helped, is I keep my camera temp setting fairly high now because I don't want the fan to get loud and/or change on a long take, so just doing things so my temp is not going up/down I keep the camera on longer with a steady temp.
 
Of all the bugs we see in firmware why is there never one that stops the HOURS OF OPERATION feature?

Might make sense to change the hours of operation into hours recorded. It would help reduce the impact of the battery problem but still give re-sellers information on level of use . In some ways hours recorded is more useful than powered up info.
 
I'd like to know whether it's physically possible to monitor the charge level of the internal battery. Is there information that can be accessed and then made available to the end-user via a software update?

Edit - Deleted the other question. I thought it was said different powering methods/inputs had differing results on charging the internal battery, but re-reading the thread it doesn't appear to be so.
 
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Arggggh - so my second camera now has issues.

I reported previously that my Scarlet Dragon has had time re-set issues more than once; even after being sent to RED for repair. Now, I just fired up my months old Scarlet-W after a couple weeks and... you guessed it, time and date re-set to default. Now it won't hold the time and date.

RED - I don't complain much but this feels like a ridiculous thing to keep happening and not be addressed. This technology was perfected years ago, no??
 
I am not seeing this on latest firmware, Epic-W. I wonder what the difference in setups, might be?

I am running:

Epic-W Helium
7 run time hours
Firmware: 7.0.0
Ti Canon EF Mount
Red XL Power Module
Red XL Batt
Lemo Adapter A
Lemo cable right angle to straight
Canon 24-70 USM II
480 Mini-Mag V1

So far, so good.. I have had internal batteries replaced nearly every time I sent my previous RedOne and Red Epic MX in for service.. always dead.
 
To avoid this issue, I keep on using (or just turning on) my camera for an hour a day. So the internal battery will always be full at the end of each month.. Just like to maintain a vintage car's battery, we should warm up the engine every morning to recirculate the oil shouldn't we? :)
 
Will see what happens when upgrading to VV. I put a not on my helium when sending it in stating "Date time timicode battery problem".

I guess its an error on DSMC2 that makes the tc battery leak power and then die from it if left without power up for long periods. I guess as new cameras still comes out with the problem its not so easily fixed. But maybe the VV boards or upgrade can straighten it out.
 
Björn Benckert said:
Will see what happens when upgrading to VV. I put a not on my helium when sending it in stating "Date time timicode battery problem".

I guess its an error on DSMC2 that makes the tc battery leak power and then die from it if left without power up for long periods. I guess as new cameras still comes out with the problem its not so easily fixed. But maybe the VV boards or upgrade can straighten it out.
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It's not just DSMC2; if anything DSMC2 is the only platform that has a potential solution (of leaving your camera on for ~30hours)... DSMC1 and R1 (apparently) still need to have their battery swapped by RED at the users expense...
 
Mine is resetted again...after one week of not using it...Red Epic W. Well now I don’t care anymore as I can get stressed about it. Before each work now I will remember to set the date and time. At the end we only need this for a numeric reason on the files as I don’t think this will impact the camera functionality....
 
I agree it's mostly just an inconvenience Luca (not saying it isn't an issue altogether). People have to be careful though if they're running their camera with the internal battery depleted, as (based on what I've read elsewhere) complications can arise if the camera or media happens to malfunction and the internal battery fails to power the proper camera shutdown procedure.
 
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