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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

The Update Thread

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It's really unfair I can't trade my C300 mkii in for a Epic-W. Thanks Jared.
 
Yea the minute Raven was announced I cancelled my BMD pre order immediately
 
Terry VerHaar said:
OK - so here's the next thing... we all send KITTENS to Jarred!!! Anyone have the phone number for the ASPCA in Irvine? ;-)
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That could backfire... he might return to sender once they grow from cute to domineering.

'Cause a kitten is cute... a cat expects the best, or at least equal, upgrade deal. '-)
 
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Jarred Land said:
Epic Dragon guys upgrading to Epic-W doesn't help shorten the line at all, since they are not freeing up Scarlet-Ws. They would be taken care of after Scarlet-W guys anyways so it really has no effect.

My team has worked the last 6 months with no sleep to the point of breakdowns and tremendous strain on their families trying to catch up with the backorder situation that we got ourselves into just to do right by our customers. We are taking a massive, massive financial hit with this Epic-W discount to those that have been waiting for way too long as Scarlet-W and free sensors to the Carbon weapon guys waiting too. Just because we feel bad about making you wait.

And guess what.. pretty much every other company also makes you wait.-- We are offering shit no other company would even think about. And some of you still bitch and complain.

So anyone that thinks that we are mistreating you and not doing our best to help you all.. please, please, please sell your cameras and go buy something else.
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Jarred,

so grateful to have joined a community/family/brand that never gives up, always has passion even under extreme adversity. Even while people are bitching and moaning about everything they do.

Thank you and the team so much for sacrificing everything in your lives. Everyone at RED deserves high praise especially the last 6 months. Loyal customers are what you do this for in the first place. I can only imagine when you have a few that grind your gears it really hurts because they just don't understand the sacrifice it takes. Thank you so much for accelerating 8k into the industry and giving it to the guys who will embrace it and roll it out aggressively. You are doing wonderful things that will make a difference. Haters gonna hate.

do you guys realize that Jarred/RED does this for us? He could be doing whatever he wants but he chooses to go beyond realistic expectations to please customers. He loves his business/customers just like I would hope all of you do yours. I extremely doubt you all have as many customers as RED does, and we all know how picky we are. That's why we came to RED in the first place. Can we get some empathy please? Please?

Tuesday history is written, Lets be thankful for the "bigger picture" here. No pun intended.
 
Jarred Land said:
...which completely ruined my day. Not my day. My month. Actually... maybe my year.
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Is sad to see, after a few hours of absence, that this thread has taken such a turn in the wrong direction...
I don't know what to say more, I hope it turns back to the good for all.

Jarred, I understand your situation and reaction totally. What you do for us should not be considered as self-evident. It is already very kind from RED to offer such Paths
and options although you do not have to. Believe me inside of us, we are all really extremely grateful for this! Unfortunately, it is in the nature of humanity to react like the dissatisfied users to such a situation.
Researchers have made a very funny comparison with monkeys to a similar situation... the results are funny... https://www.youtube.com/watch?v=meiU6TxysCg

To cut a long story short, don't worry too much about it! It is basically impossible to always make everybody happy!
Let us all be glad again. Red has not only changed my life, Red has made my dreams come true and I am not alone on that. You can only be thankful for that.

Peace & Love
 
Jarred Land said:
You guys are doing a really good job at convincing me to change my mind. Alex just sent me an email that I am going to hang on our wall.

Thank you all.
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...Been a few days since I peeked into this thread. Wow. Got a bit ugly there.

I just want to say that there are many of us who truly appreciate what you, and all the rest of the RED team, do for us. The continued gestures of customer loyalty and appreciation are what keeps us coming back. Not just that you guys are making the most crazy awesome cameras out there. So glad you're not like Arri, Sony or Canon.
 
Jarred Land said:
You guys are doing a really good job at convincing me to change my mind. Alex just sent me an email that I am going to hang on our wall.

Thank you all.
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Thank you, Jarred. I just wanted you to know the way Red has impacted my life. I will stand behind this family until the day I die.
 
Brent@RED said:
Put yourself in our shoes for a second. Come Oct 11, here EVERY. SINGLE. CAMERA. OWNER. has something at the table for them*. SCARLET-W paid deposit folks as well. And RAVEN folks have had opportunity to go to SCARLET-W for awhile. Just about every darn person with skin the game has something for them to ponder. We have spent months and months discussing what seemed "fair" to each faction. "If we do x, that is great for the y group, but sucks for the z. Ok, let's start over..." This is why this will be the final net we cast. If you are not in a DSMC2 brain, this is your last chance to parley your existing camera to get into DSMC2 for a special price.

And while we are fully aware we won't please everyone.... Before you type that "you are screwing me" post, focus on what you have been offered to date and what is on the table on Oct 11 and I think you will see we have been pretty generous along the way. And with Oct 11 offers, Jarred is being extremely so. I lost a few arguments along the way the past few months, and you have Jarred to thank for where things netted out.

* If you never did a formal transfer of ownership, folks, do it now. On Oct 11, you don't want to log on to RED.com and not be eligible for an upgrade for a camera you have in your possession....
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Abe Espinoza said:
Brent, I have a Scarlet MX that fell in the ocean while shooting the NY Jets Cheerleading team that i'm using as a paperweight. Can I upgrade it to a Weapon Helium? lol
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Brent@RED said:
No, but you could get into EPIC-W….
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i figured I'd place this here. The fact that Red would even consider upgrading a bricked camera to their new new sensor should speak volumes to us all. I asked this in jest and received a serious answer in return. An answer no other camera company would even waste their time on, especially coming from a little guy like me. Fair? I'd say above and beyond fair. Think about this before you go whining.
 
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Phew, leaving this thread for a day and then this.

Jarred, no-one here should be able to ruin a day for you, nobody should have that power to get you into such a mood, nothing should get so close to you.

I totally get it. But i actually adore your openness and honesty, even in such a situation - and even in a moment of being pissed (understandable) your priorities are in an order where you set yourself below your team and customers. Even then you communicate and express your thoughts with facts and lots of goodwill.

That is what i saw today. A great fire chief on fire for his vision and team.

P.S.: Please keep in mind, that for every negative post there are many more people who appreciate every move you guys do, who are grateful for every special offer you guys squeeze out. And with things like forums come a few well known things, negativity is "louder" and often gets exaggerated too.
 
Jarred Land said:
You guys are doing a really good job at convincing me to change my mind. Alex just sent me an email that I am going to hang on our wall.

Thank you all.
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Fire Chief - everyone appreciates what you, Brent and everyone has been (and still is) doing... I'm sure you feel the love in that dept :)

As I said earlier - I'm out of the move up to DSMC2 (but wish I could, of course!)... business isn't good and I can't risk the $$ (unless I win the lottery, of course!) - so I'll be trying to find cheap 1.8 SSD's and scratching for scraps after the 11th, LOL.

Stick with your plans, you've been fair (and more than fair) many times... and, as others have said, we're a RED 'family' - sometimes things get heated (or wires crossed), but our love of the camera and the dream offered all those years back, still holds true.
 
Ok just sent off a kitten to the Red Team along with $10k.

Where does that place me in the Lion que?
And is too late to upgrade to Liger?
 
So, very stoked on the Epic-W and the ways to get there. I've got an order for a Scarlet-W with Fusion in Vancouver from around March 1st, and an Epic-MX that could be sent in for upgrade. I've read a ton of the 461 pages of posts over the last month, but I'm still confused as to which way to go on Tuesday. Any advantage to upgrading via the amazing MX offer? Or should I just upgrade via the amazing Scarlet-W order offer? I think I should let Fusion know today, since it's a holiday weekend for them in Canada!
Thanks for any info!!! So stoked!
 
Jarred Land said:
It is the " I talked to a bunch of people and we all collectively feel left out " which pushed me over the edge..

That takes it from one persons opinion to a whole group of people that are unhappy...

which completely ruined my day. Not my day. My month. Actually... maybe my year.
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I’m new to reduser but from personal experience, having the opportunity to become a RED owner for my small Fargo, ND production company represents a gigantic opportunity. When RED launched the Raven and Scarlet-W last year that door opened up for me. Placed my order, rented RED wile I waited and going through these steps, learning and being able to delivery the amazing images that come out of the RED cameras has not only put my small company on the map but also allowed us to grow a healthy 22% this year so far. Thanks to RED and the Fire Chief’s leadership I am able to grow my company, employ more people and contribute to my local economy…I can’t say Thank You Jarred loud enough to make this point. I thought I would share this because I have to guess that there are many stories like mine all around the world. Thank you.
 
I've been told by my dealer that the Scarlet-W's and Raven's they received where shipped including the hardcase.
Will that also be the case with Epic-W or do I tell my dealer to order one for me?
 
Marco Eisenbarth said:
I've been told by my dealer that the Scarlet-W's and Raven's they received where shipped including the hardcase.
Will that also be the case with Epic-W or do I tell my dealer to order one for me?
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I think every camera sold comes in a hard case. But it is a case for just the camera. The optional cases are the Pelican cases with holes cut for various components and modules.
 
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