Welcome to our community

Be a part of something great, join today!

Log in
  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

RED ONE M-X Sensor Upgrade Program

Still statu quo !?
You receive our camera on the 6th of October and we decide to leave the unit at your factory so we would have better chance of having the upgrade done before the 29th of November, means 8 weeks without our camera !
 
Actually, I have some good news on this front. We are beginning to get a flow again of the component needed for the M-X upgrade. So, we are starting to upgrade cameras where the customer elected to not have their camera returned to them during this pause. For those that did elect to have their camera returned, I will be sending an email blast to them with instructions on how to get the camera back into our hands. I anticipate sending that early next week (as we continue to get in more components).

That being said, after that email is sent, we expect a lot of cameras coming in over a very short period of time. We have staffed up in anticipation of this - but there may be a little longer than normal processing times during this spike.

I know this pause has not been pleasant for anyone involved - but I am glad we were able to at least shave a couple of weeks off of the expected re-boot time for the M-X upgrade program.

BC
 
This is very good news brent,maybe you good deliver, for al the people who has order the evf bomb, at the same time when you send the camera back, then we have only once the shipping cost
 
Brent@RED said:
Actually, I have some good news on this front. We are beginning to get a flow again of the component needed for the M-X upgrade. So, we are starting to upgrade cameras where the customer elected to not have their camera returned to them during this pause. For those that did elect to have their camera returned, I will be sending an email blast to them with instructions on how to get the camera back into our hands. I anticipate sending that early next week (as we continue to get in more components).

That being said, after that email is sent, we expect a lot of cameras coming in over a very short period of time. We have staffed up in anticipation of this - but there may be a little longer than normal processing times during this spike.

I know this pause has not been pleasant for anyone involved - but I am glad we were able to at least shave a couple of weeks off of the expected re-boot time for the M-X upgrade program.

BC
Click to expand...


Good news in deed Brent ;)
 
Getting mine ready to ship, got email this morning...MX nearly real for me...
 
#4964 is on the way back to Hong Kong...
big surprising is only took few days for the up grade processing...
Specially thanks to "up grade teams"!
 
MX

MX

Hi,
Ours on the way for the upgrade...Keeping fingers crossed for a fast turn around.
Thks RED
Harcharan
 
It is actually a really good time to send in your RED ONE for the M-X upgrade. We are plowing through upgrades at a good clip... Contact your M-X coordinator BOMB SQUAD rep (Nick or John) to get the ball rolling...

BC
 
You must log in or register to reply here.
Back
Top