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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

NEW RED.COM website live!

Brent@RED said:
Chris and Andy, our internal records show you with your EPIC M-X as your camera purchase. And your sensor type as DRAGON, meaning it is current. We are looking into being able to show sensor name as a field as well to be less confusing to you guys.

All, note that nothing was "lost" in this migration. It just may be a matter of some info not displaying in current system, but the values are there. In fact, we are currently running our old and new systems in parallel still as a failsafe, if that gives everyone a feeling of security...
Click to expand...

Cheers Brent

I don't feel too left behind now ;)
 
Josh Becker said:
Hey Brent, I still can’t seem to get logged in on support side, tried old and new passwords and emails, nada. Any help would be awesome!
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Josh, since Zendesk is a completely separate portal, it was not affected at all by the migration of main RED.com. If your old support login credentials are no longer working, please PM me with your email address so I can get you in touch with support to dig into it.
 
New RED.com Status Update

New RED.com Status Update

We are almost done with all the population of existing accounts to our new platform. What that means is that everyone will then be able re-authenticate their accounts with resetting your password. Remember, don't do that until you get that auto-generated email from NetSuite asking you to do so.

We have been working with folks individually to resolve issues that have popped up. Thanks to the folks who have caught some of those issues and we, for sure, have been working on them. Many are already fixed. Some may take a little more time...

One of the one that has not been ideal for you (and, by extension, for RED) is the lack of a single-sign-on for RED.com My Account and RED's ZenDesk support portal. While you do have to update your password for the new My Account, your support login/password will not have changed as part of this new RED.com platform. So, for the time being, you will have to log in to each uniquely. However, one of our fast-follow priorities is making sure this is a single-sign-on experience.

After you receive that "reset your password" email that let's you know your account has populated the new RED.com, if you still have an issue, please submit a support ticket to the web team.

Thank you for everyone's patience the last day and a half. Hopefully, as we get out the kinks and expand features/functionality, the benefits of this move will become more and more apparent.
 
Graham Spencer-Scott said:
Looks like lots of products have been discontinued and are now completely obsolete. I would assume that's part of the restructuring -cleaning up all the dusty corners. True to obsolete obsolescence form!
Perhaps we all are in for a treat of new product offerings soon? Lots of space to showcase the latest and greatest!
As always, I'll be keeping my eyes open for the possibility.
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I seriously hope that no deadlinks have been created in the process of making the new website and that all the old info is still preserved? As reading old webpages about product specs/features/Q&A/manuals/etc is VERY HELPFUL when researching or troubleshooting older gear.
 
Is the redvolt-xl system DEAD? Maybe I missed an official thread or something about it. Many thanks.
 
Brent@RED said:
All, note that nothing was "lost" in this migration. It just may be a matter of some info not displaying in current system, but the values are there. In fact, we are currently running our old and new systems in parallel still as a failsafe, if that gives everyone a feeling of security...
Click to expand...

I had some credit left on my account and there's no mention of that in the new version. Will it appear at a later time or is that something backed up in the system for future purchase, etc... ?
 
Luca Perin said:
Is the redvolt-xl system DEAD? Maybe I missed an official thread or something about it. Many thanks.
Click to expand...

Luca, as mentioned earlier in the thread, many of older products are not listed on RED website, yet we may may limited quantities still in stock. Check with your rep.

vincent kardasik said:
I had some credit left on my account and there's no mention of that in the new version. Will it appear at a later time or is that something backed up in the system for future purchase, etc... ?
Click to expand...

vincent, as mentioned earlier in the thread, account balance was not within scope of initial launch, but it is a fast-follow requirement and is actively being worked on, among other features.
 
Brent@RED said:
vincent, as mentioned earlier in the thread, account balance was not within scope of initial launch, but it is a fast-follow requirement and is actively being worked on, among other features.
Click to expand...

Many thanks for the reply Brent and sorry if I missed that one in the mix.
Great job on the new website!
 
Congrats! New website is great. Everything is working fine!

BTW. I would like to thank Jarred, Brent, Dan and other people in the background. I had a problem with an upgrade, they immediately helped me! Problem is solved.
RED is such a great company. We should never forget that.
 
Brent@RED said:
Luca, as mentioned earlier in the thread, many of older products are not listed on RED website, yet we may may limited quantities still in stock. Check with your rep.



vincent, as mentioned earlier in the thread, account balance was not within scope of initial launch, but it is a fast-follow requirement and is actively being worked on, among other features.
Click to expand...

A bit sad with the disappearance of the XL system. I was probably one that really loved it. Was looking into buying 4 more of them but its impossible for me to get them here through Red Direct due to battery import issues...Its the best power to size ratio I have used right now. And having battery percent indication and the ease of mind that everything was just developed to work together is worth a lot...
 
Hello ,
Can't enter to my account on RED.COM ( New edition :mad:)
For valid e-mail and password got follow message :
--- Incorrect email or password. Please correct your email and password, or register if you are a new customer -----
Please note : I closed my Yahoo account and can't reset password with Yahoo mail :sad:
Unfortunatelly I not changed e-mail address on RED account ....
What can I do now ?
 
red.com login gone and also red support zendesk login not working.Good job guys! tried retrieve password on both platform and only support zendesk worked.Still cant recover my mail and pass on Red.com.
thought you guys migrated the system and users?
 
I believe I haven't received the email to update account/password for the new system. Put in a support ticket but just thought I would let it be known. Have all of these emails gone out to all users?
 
andrewhake said:
I believe I haven't received the email to update account/password for the new system. Put in a support ticket but just thought I would let it be known. Have all of these emails gone out to all users?
Click to expand...

andrewhake, yes. Thank you for filing a ticket, a rep will assist you.

Awesome, Josh!
 
Looks nice –– but try as we have over and over, we can't find ANY way to locate a download of Redcine-X Pro anymore. Even a search for it returns "No results."

Unfortunately, every time we try to update Redcine from the application, we encounter an unknown "download error" (a reoccurring issue).

As has always been the case, regardless of which platform we use, PC or Mac, Redcine-X Pro has always proven to be an exceedingly unstable application, constantly freezing up our system or just up and quitting. Trying to do a large logging and quick color grade on some 400+ clips has turned out to be far more than Redcine can handle, crashing now every 15 minutes or so. We were hoping to upload the latest version and see if, at long last, things had improved...

...But with no link to a download easily locatable on the "new and improved" Red.com –– and with repeated "download errors" with every attempt tried from the app –– we're pretty much screwed (and, as you can tell by the tone of this post, EXCEEDINGLY frustrated...).

Any help would be greatly appreciated.
 
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