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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Komodo Update - List now open

How do you find the IMIE number if phone no longer turns on like mine? Was it on any of the original paper work from Red?

How come my Red account does not show my H! purchase I did on day one when it first came available. I know some people bought phones from the carriers but the vast majority of the early supporters bought directly from Red, surly Red must have a list of who bought what, why not send out a email blast saying this deal is finally open for all the non RedUsers who may never stop by here?
 
Hi Glen! Yes it's been a while. Still making the Beer videos?!

I would have held a Meet-up with Komodo but with all this Covid going around, you know. Crazy times. Hope you're well!
 
Remington Chase said:
How do you find the IMIE number if phone no longer turns on like mine? Was it on any of the original paper work from Red?

How come my Red account does not show my H! purchase I did on day one when it first came available. I know some people bought phones from the carriers but the vast majority of the early supporters bought directly from Red, surly Red must have a list of who bought what, why not send out a email blast saying this deal is finally open for all the non RedUsers who may never stop by here?
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Website says the IMIE # was also on the box the phone came in

Once on the IMEI page, please use the the IMEI number on slot one when submitting a support request. This will be the same number on the outside of the box that you received your device in.
Click to expand...
 
Jarred Land said:
Wow been crazy few months it has been hard to keep Komodo underground and unofficial, but today it's become officially one step closer, For the first time Komodo appears on RED.com in the form an official signup list www.red.com/komodo for all you that have been patiently waiting to get notified the moment it is ready.

Thank you again to all the beta owners that have put an incredible amount of testing into their cameras, its made a remarkable improvement on these release cameras and every customer forward has benefited from your efforts.

For Hydrogen owners:

At the KOMODO launch, RED HYDROGEN has agreed to provide a special third party promotion with RED Digital Cinema for HYDROGEN phone owners. HYDROGEN owners will receive $1000 off the purchase price (paid by RED HYDROGEN) of a KOMODO camera when purchased within 60 days of launch. In order to receive the discount you will need to provide the IMEI number from your phone at checkout. Instructions on how to locate your IMEI can be found here; https://support.redhydrogen.com/hc/en-us/articles/360035462993-How-do-I-locate-my-IMEI-

RED HYDROGEN Support is available to help locate IMEI’s prior to launch.
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OK,
Time to come back home :)

And of course congrats Jarred & Team, I have been watching what an awesome job you guys have been doing on this from not far at all... :)
 
Ketch Rossi said:
OK,
Time to come back home :)

And of course congrats Jarred & Team, I have been watching what an awesome job you guys have been doing on this from not far at all... :)
Click to expand...

Glad to see you here again Ketch!
 
Signed up!

For Canada, can we expect that dealers will receive a number of cameras at the same time as if I were to order from RED directly? Or otherwise, would I be best served by ordering directly from RED, or by being at the front of the line with a local dealer? Asking because I have signed up for a local dealer’s wait list, as well as putting my email down at red.com/komodo.

Either way, congrats to the crew! Looking forward to shooting MTB and ski action with a global shutter!
 
My Houdini Hydrogen went toast quite shortly after I got it, Still have it. Biut its not like I will be able to get into the menus and fined some serial number as the phone does not boot up...

Edit: found my Houdini box. The IMEI number is printed on the side so yes, great I dont need to get my hydrogen working to get the discount.
 
My Hydrogen that is in perfect condition with little use no longer boots up either. I'm guessing the battery crapped out but I can't get it to turn on while plugged in either. I hope there is another way to get the information off of it without paying for a repair.
 
If you still have the box the phone came in the IMEI number is printed on the outside of it. :)
 
Björn Benckert said:
My Houdini Hydrogen went toast quite shortly after I got it, Still have it. Biut its not like I will be able to get into the menus and fined some serial number as the phone does not boot up...
Click to expand...

Hi Bjorn
If you still have the box you should find the number stuck at the side of it.
 
<----Hydrogen1 Owner down for 3
 
Just looking to clarify a bit - does the 60-day window refer to the Hydrogen launch or the Komodo launch?
 
Exciting news!!!
This is amazing Jarred, well done Team RED!!!

I'm loving every creative moment with my Stormtrooper!
But I signed up for 2-3 more :emote_happyhappy:
Got big plans for the Baby Dragon!
 
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