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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Komodo (Production) has finally landed.

What worked for me after having an error in my order was using the chatbot an say "I want to buy an Komodo can you help me". Then I got a friendly and quick reply. My order was fixed very soon after. Now just wait till it sails in :D
 
Joost de jonge said:
What worked for me after having an error in my order was using the chatbot an say "I want to buy an Komodo can you help me". Then I got a friendly and quick reply. My order was fixed very soon after. Now just wait till it sails in :D
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That's quite good to know. I'll try the chatbot ASAP.
I wonder why I never tried the chatbot before...
EDIT: Finally talked to support today, thanks Red Team!
 
This camera will really boost my productions. Exactly the right spot of my needs in a camera.
If order status says "processing" does that mean the payment is recieved? Never did a bank wire to US so not sure how to tell if you got it.
 
My credit card has been charged but my order on red.com still says processing. Not sure. The order was placed early on day one of launch.
 
Blaine Skrainka said:
My credit card has been charged but my order on red.com still says processing. Not sure. The order was placed early on day one of launch.
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When I order stuff, especially brand new stuff, processing means exactly that. Order is received and they are processing the order.
 
Red Europe is really slow... waiting for days to get my order trough... there was an error with the order (probably due to Hydrogen discount) and also VAT number,... and send emails to customer service and to Red Europe mail,... but no reply in days...
 
Dan Kanes said:
Guessing no one has yet received their black production Order from the Sale going live last week, but could be wrong. Anyone receive their order yet or a tracking number?
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I ordered in the first 20 minutes of it 'going live' - the estimated time to ship was 7-10 days. I assume business days? So maybe it'll ship next week?
 
Just to let European customers know. Red has now reached out to fix the wrongly added US tax. It's taken care of.
 
Andi Loor said:
Just to let European customers know. Red has now reached out to fix the wrongly added US tax. It's taken care of.
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I second that, Red Support has a solution for this.
Shout out and massive thanks to Kyle Robinson and Ivan Kadlec who help me fix this in the past couple days, those Guys are proper legends!
Back in the game, can't wait for the Komodo to arrive!
 
I see BHPhoto and Adorama are selling Komodo as dealers. I'm curious if it's any faster ordering through Red directly. I want to go the fastest route.
 
Warren Shultz said:
I see BHPhoto and Adorama are selling Komodo as dealers. I'm curious if it's any faster ordering through Red directly. I want to go the fastest route.
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No one knows. Call 'em up. There are also smaller operations that might be easier to speak to, like Abelcine and the other premium dealers listed on Red's site.
 
Exciting times! The queue probably got longer in the interim, but I placed my order today. I guess Red must have gotten the kinks sorted out nicely, since the ordering process was quite easy, including getting my Hydrogen discount, so now it's jut back to semi-patiently waiting. At least I'll have plenty of time to get some CF cards and batteries and such while I wait. :)
 
Andi Loor said:
Just to let European customers know. Red has now reached out to fix the wrongly added US tax. It's taken care of.
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Who did you reach out to? I see tax on my invoice but I assumed it was the EU tax? So if this is wrong, how do we get a refund on that portion, since my CC was already debited for the full amount.

Cheers,

Paul :)
 
I reached out with a support request on red.com. I was contacted by Kyle in London. You can also go into your RED account on the red.com website to check on your order. In my account the first order I made in dollar has been cancelled and replaced with an order in Euros. My place in line is supposed to be the same as for the first order.
 
I still get an error when I want to add the Komodo to my cart:
ERROR
Sorry, there is a problem with this Item and can not be purchased at this time. Please check back later.
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if I then try it again, I suddenly have two komods in my cart.
Tried to reach out to Kyle, he seems to be on holiday right now.
I am trying to order for quite some time now, but it just doesn't work
 
If you try calling the Red office directly ask for a sales rep, you should be able to get in touch with Kyle's vacation backup and get things sorted out. That's been my experience in the past when I was ordering my first Red camera. My regular rep was out when I was ready to pull the trigger, so his backup picked up the quote and sorted out the transaction details for me.
 
I ordered my body only Komodo from Maxx digital . Last week and they shipped it out on Monday arriving tomorrow
 
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