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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

It‘s a great camera, but... some odd quality issues on #112

SF Geek said:
Is the camera mount coming with the s4/i contacts, or is that now an add on or not an option?
Click to expand...

My understanding is that the pins were removed from the new lens mount to prevent them from sending information to the camera. Since the metadata is not enabled yet [and - I believe - won't be for a while], removing the pins that are sending useless data [and could be broken in the mean time] is just temporary. When the /i support is enabled, I suspect the pins/connector will be sent out to customers [or the camera could be sent in to RED to have them installed in house]. So it's still a planned feature, but this is just to prevent issues before the feature is ready.

Correct me if I'm wrong.
 
1. We acknowledge problems with the "holiday release". I don't like it anymore than you do. All cameras that go out from today on will not have these issues.

2. We found out why we had these problems and have "remedied the situation".

3. We will make any cameras with issues right. I will make sure of it.

Jim
 
Jarred Land said:
I can answer this issue right now for you, we will unfortunately not be selling any lenses with metric scales.
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Major bummer! Major disappointment! :ranting2:

And I thought you listened to your customers.

So, what third party will step in to fix this disappointment by producing a replacement scale ring or some kind of adhesive scales?
 
Erik Greensmith said:
Maybe we can hope for some kind of third-party sticker or something with metric scales to add on to an imperial Red lens. Aligning it would be tricky and would require a very precise system, but through referencing the existing markings it shouldn't be impossible. If there's profit in it, someone will save the day.
Click to expand...

And there's even a chance of creating the missing witness marks!
I see a light at the end of the tunnel! :biggrin:
 
No pins? Are you serious? I have been working under the assumption that my R3D files had my lens meta data and merely that RedAlert didnt' yet reveal it. Why would you remove them? From an engineering perspective, it's risky to ship things that aren't at least hardware design finished or there can easily be more, bigger, recalls.
 
I am still 100% behind RED.

I do sense a feeling of slight dissapointment creeping up among RED (future) customers.

This mishap needs to be fixed ASAP.
 
For those curious/concerned about the contacts, check this thread.

This thread was made at 9:11 this morning. Jim posted that the situation has been remedied at 11:25. If that's not service...
 
Thanks for the report, ready2roll.

There are obviously still kinks getting worked out - but the more feedback given, the better the Camera will be.

Glad to hear things are being "remedied". :)

Oh, and I hope the i/ technology is implemented soon.
 
Shawn Nelson said:
No pins? Are you serious? Why would you remove them?.
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because leaving them in shorted out the camera in some circumstances with non-red lenses. We also needed to re-enforce the pins so they didnt shear off like so many of you reported.

I know it sucks.. but the camera is not sending any data anyways yet so the mechanical part has no use at this point.
 
Jarred and I had a spirited discussion about the pins already on this on this thread:
http://www.reduser.net/forum/showthread.php?t=5714
Seems as though they do intend on adding them later, but I guess they want to get cameras into our hands now. :)
I just hope it's a simple install, or maybe I can have CSC in New York install the pins for me. I'm not eager to take my camera out of action to ship it back for that...
I am surprised that they chose aluminum, no matter how high grade, over stainless. I suppose time will tell if this was a wise choice. I believe that all the ENG and broadcast manufacturers use aluminum for B4 mounts, FWIW.
Cheers,
H.
 
do not underestimate

do not underestimate

again, i think you're underestimating the whole metric scale issue.

i've already placed my deposit for my RED lenses, but i can't imagine myself using non-metric scale markings with my clients.
I feel ok because i'm red 2867 and so i assume there's enough time for RED to understand that metric scale is necessary and act accordingly.
I understand doing two versions of every lenses can be tricky, but both scales in one can be a solution? like lenses with both T-stops and f/stops.
 
CSC is more than capable. Its pretty simple, you just remove the lockring, unscrew the front threaded piece and plug it in... you dont need to remove the whole mount and your backfocus "should" stay the same, if you put the ring back on with the same tightness as before.
 
Please directly PM me with any issues or concerns regarding your recent RED delivery. I assure you that any and all issues that you might have will be dealt with promptly.

Jannard said:
1. We acknowledge problems with the "holiday release". I don't like it anymore than you do. All cameras that go out from today on will not have these issues.

2. We found out why we had these problems and have "remedied the situation".

3. We will make any cameras with issues right. I will make sure of it.

Jim
Click to expand...
 
Jarred Land said:
I can answer this issue right now for you, we will unfortunately not be selling any lenses with metric scales.
Click to expand...

I just sent a mail out to Kelly to cancel my order of the Red lenses.

I'd really love to use Red lenses especially the zooms, because they are lightweight and seem to have a good quality. But even if I would live with imperial scales I know I can't rent I them out simply because it is not accepted here.
Staying only with imperial markers seem to be a quite imperial attitude, to say it the polite way. This has been discussed in many threads sofar.

In terms of the stickyness of the anodized PL mount I will talk to Arri and see if I can get some of the grease they are using on the D20. This is not a fix, but might be a solution to start with.
 
Glad to hear Kelly is taking care of you Readytoroll... unfortunately we just cant do everything...
 
I am not a pro in this, but I do have common sense. If the RED mount performs in any way shape or form that would single it out as being "less" than other professional mounts, then it needs to be dealt with by RED until it meets the quality/operation standards that are expected in this industry when working with such equipment.

If your situation is unique.. Then they'll fix yours and we'll move on. But if this keeps coming up, then they will have to deal with all of them. RED is not going to come this far, and call their mount a "religious experience" only to have everyone else say "have you worked with RED? They're mounts aren't very good.. They stick and they aren't smooth".

RED will not let this happen.. I have no doubt. We just need to find out if it's YOUR mount, or the mounts in general.

Jay
 
Jarred Land said:
Glad to hear Kelly is taking care of you Readytoroll... unfortunately we just cant do everything...
Click to expand...
come on Jarred - 73% pol for metric scales - this is a good number. even if you have to charge for it - the most will pay for it.
But this is definitely so very important.... and you can do it !
 
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