Haven't heard from Red yet, is there really that many orders?

[Brent Carter]

But if I ordered 2 Redvolts, and would like to get 4 pack instead, I'll get the camera with my place in line, but 4 pack would then arrive a lot later, right? So I'd end up having the Scarlet, but no batteries (for a while).

Batteries are not on backorder, so should be a moot point.

BC

 

[Brent Carter]

Brent - hate to be dense here (again) but how should we now go about adding RED Armor to our order - now, or wait to discuss with a Bomb Squad rep? And if we add now (can this even be done*) do we lose our original place in line?

* - I don't see a item in the store - do we call? Or send an email?

Just click on any SCARLET-X brain and there is a link to add it. We will make sure to attach it to the corresponding camera at time of invoicing.

BC

 

[Ryan Hamblin]

Got the word today that my scarlet would not ship today.

SO - 0051338

Got the PL version so hopefully in the next coming days... I was pretty early in the order numbers and PL so hopefully this doesn't translate to a long wait for us all

 

[Terry VerHaar]

Just click on any SCARLET-X brain and there is a link to add it. Or, yes, your rep can add it.

BC

Done. Thanks. I'll wait to ask my question about tax on a warranty. :mellow:

 

[Glen Powell]

Got the word today that my scarlet would not ship today.

SO - 0051338

Got the PL version so hopefully in the next coming days... I was pretty early in the order numbers and PL so hopefully this doesn't translate to a long wait for us all

How did you find out it wouldn't be shipping? I'm a couple hundred order numbers after you and also ordered the PL.

G.

 

[Patrik Kisucky]

Batteries are not on backorder, so should be a moot point.

BC

I know, I've noticed that, with some other items that I ordered too, as I was placing them in to my cart. But as I have made that order on the 3rd, I still didn't receive any item, even though the are in stock. And I'm Ok with that, as I know, how busy, you guys must be. But that's why I would be worried, that my REDVOLT 4 pack, wouldn't be here with the camera. And I'm traveling to Europe, early December.

 

[SeanBrown]

I don't think Order number = Serial Number

 

[Zac C]

I don't think Order number = Serial Number

Its not serial number, but Order Number, as in where you are in line. the earliest Scarlet Order Number people have posted was around 50900 so a lot of people go from there.

Those order numbers are sequential and are for any red order.

 

[BrandonChristensen]

This might be a dumb question...but Peter Jackson had all of his EPIC's named, and they were all custom printed on the camera.

Is that something RED did for them, or is that something we can after?

I'd love to get some similar stickers made for some gear...like the Pelican I'll be buying.

 

[SeanBrown]

Mine looks like this...#1111032220560471 Where does the 509000 start in this? I guess we leave off some of the front numbers.

 

[Zac C]

Mine looks like this...#1111032220560471 Where does the 509000 start in this? I guess we leave off some of the front numbers.

You have to sign in on the red.com store, go to your open orders and you'll see the Sales Order SO-0000XXXXX

 

[SeanBrown]

got it, 0050960

 

[Zac C]

got it, 0050960

Very nice, you are one of what it seems the first 150 to order.

Were you at the event?

 

[Ryan Koo]

got it, 0050960

Nice, I'm just a few after you. PL Mount version, but no email or call though...

 

[Kyle Gentz]

Nice, I'm just a few after you. PL Mount version, but no email or call though...

It would sure be nice to have a mystical post from Jim saying something. so we have "something" to hold onto for us Scarlet buyers longing after our new toys....Just sayin

 

[Erwin van Dijck]

It would sure be nice to have a mystical post from Jim saying something. so we have "something" to hold onto for us Scarlet buyers longing after our new toys....Just sayin

I guess the first thing you will see is a mail from your Red sales rep with payment details ;-) That can still take some time cause they are really busy and overwhelmed by all the orders/mails/telephone calls etc. But within a few weeks from now I am sure you will see Scarlet units be allocated and shipping.

 

[Brent Carter]

Nice, I'm just a few after you. PL Mount version, but no email or call though...

As has been said in multiple threads, you will not get an email or call if your order is all set. When you come up in the delivery queue and paid deposit by credit card, we will charge that same card, process, and ship. If wire, your money needs to be in when your name comes up in queue, we process and ship.

BC

 

[Anderson Boyd]

Hi Brent,

I spoke to someone over the phone last week asking if I could pay the remaining balance via a different CC.

The person I spoke with said a bomb squad rep would be in contact when my package (Ai mount) was ready, and I could designate a new card at that point in time.

Realize how many questions y'all are getting, just don't want to cause a kink in the process due to miscommunication. Should I square this away now?

 

[Youness Benali]

Brent, sorry for being a bit repetitive with other people's questions, but what you are saying is that if everything is fine with our orders the payment will just be processed without our bomb rep confirming the order/payment first?

 

[MattV]

As has been said in multiple threads, you will not get an email or call if your order is all set. When you come up in the delivery queue and paid deposit by credit card, we will charge that same card, process, and ship. If wire, your money needs to be in when your name comes up in queue, we process and ship.

BC

How will we know if our name is in the queue? I would like to be informed via email or call that my order is coming up and I need to wire the rest of the money to red.