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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Haven't heard from Red yet, is there really that many orders?

Gavin Greenwalt said:
Are we going to be able to change our order at all at the time of processing and shipment? I would like to go with the 4 battery pack instead of the 2 battery pack and save a little dinero in the process if possible. Seeing as we aren't getting a discount and they're not in back-order would that be something to talk to our Bomb Squad rep when our number comes up?
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Once order processing starts, that order is locked in. If you have to make changes, please do so before then.

BC
 
Brent@RED said:
Once order processing starts, that order is locked in. If you have to make changes, please do so before then.

BC
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Will do. I didn't know if that would be a bother or not. :D

I won't lose my spot in line if I add batteries will I? Someone said their rep told them changing lens mount would change your place in line.
 
Brent@RED said:
Once order processing starts, that order is locked in. If you have to make changes, please do so before then.

BC
Click to expand...

So, Brent - If I want to drop one or two small items off of my Scarlet order, I should email customer service right away rather than wait? And, as has been asked, do I jeopardize my place in the shipping order?

Thanks.
 
I love that wait ! :)
When you will get your stuff you will be so amazed and happy ... can't wait to feel that !
 
Gavin Greenwalt said:
Will do. I didn't know if that would be a bother or not. :D

I won't lose my spot in line if I add batteries will I? Someone said their rep told them changing lens mount would change your place in line.
Click to expand...

Items are shipped by order date so if you change order date on an item (ie, cancel one, order another), it enters queue at that new point. If you place a new order for batteries, it will ship as soon as available for that order date.

BC
 
Terry VerHaar said:
So, Brent - If I want to drop one or two small items off of my Scarlet order, I should email customer service right away rather than wait? And, as has been asked, do I jeopardize my place in the shipping order?

Thanks.
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I was told that pre-orders, once in, cannot be modified at all without being cancelled, and restarted at the back of the line. Unfortunate for me as well, and many of us I'm sure. Particularly since official information is so scant on Scarlet
 
Terry VerHaar said:
So, Brent - If I want to drop one or two small items off of my Scarlet order, I should email customer service right away rather than wait? And, as has been asked, do I jeopardize my place in the shipping order?

Thanks.
Click to expand...

Finalize your order before it starts order processing.

BC
 
Brent@RED said:
Finalize your order before it starts order processing.

BC
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Don't mean to be dense, Brent, but does this or does it not change my place in line. Specifically, if I just want to cancel one of the SSDs or a battery, will that alter the ship date for the rest of the order. Sorry to be a pain but I really don't want to fall to the back opt the line because I misunderstood the process. :mellow:
 
If an order is placed, unless we hear otherwise - that is your order and the one we will process. If you want to add accessories or whatever, you place an additional order. We ship items as they become available. So, if you cancel something and order a new, that new one is the ordered timestamp of that item. This is pretty standard direct sales stuff. Frankly, RED was too complicated in how we handled order fulfillment in the past so we are trying to streamline and evolve to meet this large influx of orders and new customers. Trust me, us maturing is a good thing :)

BC

PS, do not confuse "maturing" with "sanity". We are still nucking futs.
 
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Terry VerHaar said:
Don't mean to be dense, Brent, but does this or does it not change my place in line. Specifically, if I just want to cancel one of the SSDs or a battery, will that alter the ship date for the rest of the order. Sorry to be a pain but I really don't want to fall to the back opt the line because I misunderstood the process. :mellow:
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Timestamp is based on the item itself. Delete something, no worries. Does not affect rest of items.
 
Brent

I know the official word is that when our camera comes in we will be contacted, but...

What is the overall status of orders vs expected fullfillment?

If you ordered the first day how long could the wait be? Approx? Cmon man, throw us all a bone. lol
 
Thanks for all that clarification Brent. That is very useful.

All the items that I want to have with my Scarlet but did not place in my original pre-order on Nov 3rd were ones that were "in stock" and not backordered such as SSDs. I didn't want to buy a bunch of SSDs on Nov 3rd when I wasnt even sure if or when my pre-order for the Scarlet body and backorder for the Redmote would be filled, nor did I want to buy any batteries since Scarlet's power specs still haven't even been released yet. If all the items I want are "In stock" they should ship immediately anyway if I order them as soon as I get notification of my Scarlet pre-order being ready, right? There is no reason there would be a line to wait in for items that are in stock and not backordered or pre-order-only, right?

It didn't make sense to me to place an order for in stock accessories that would ship immediately when I wont have the camera for at least a month, and it made the most sense to wait and decide about batteries and media as late as possible when I'll know more about the camera specs and user reports and 3rd party options since it wouldn't seem to affect my ability to buy them without waiting later anyway since they are all in stock.
 
Noah Yuan-Vogel said:
Thanks for all that clarification Brent. That is very useful.

All the items that I want to have with my Scarlet but did not place in my original pre-order on Nov 3rd were ones that were "in stock" and not backordered such as SSDs. I didn't want to buy a bunch of SSDs on Nov 3rd when I wasnt even sure if or when my pre-order for the Scarlet body and backorder for the Redmote would be filled, nor did I want to buy any batteries since Scarlet's power specs still haven't even been released yet. If all the items I want are "In stock" they should ship immediately anyway if I order them as soon as I get notification of my Scarlet pre-order being ready, right? There is no reason there would be a line to wait in for items that are in stock and not backordered or pre-order-only, right?

It didn't make sense to me to place an order for in stock accessories that would ship immediately when I wont have the camera for at least a month, and it made the most sense to wait and decide about batteries and media as late as possible when I'll know more about the camera specs and user reports and 3rd party options since it wouldn't seem to affect my ability to buy them without waiting later anyway since they are all in stock.
Click to expand...

Bingo. if you ordered early, we'd fulfill items for your brain - and you'd be waiting on your brain.

BC
 
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