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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Haven't heard from Red yet, is there really that many orders?

Now here's hoping my redmote comes out of backorder right around the same time my Scarlet pre-order is ready so I have a way to control my new camera :)
 
Zac C said:
It comes with the Side Handle, so you'll be able to control it. :D
Click to expand...

I didnt buy the kit, just body and redmote and will buy media etc. The kit doesn't give you any discounts, so it didnt make sense to me to order that when I could just order exactly the pieces I want to pay for. Side handle and redvolts seem like they'd be a very elegant solution for a camera with 5-20w power consumption, but I couldn't justify it for the $1k price of the handle and the proprietary batteries that are 2-3x the price of pro batteries in terms of $/Wh, especially when there are no released power specs for Scarlet yet but the indication is that if it's close to Epic's >60W, I'd need 10-20 REDVOLTs to get through a day.

I only ordered a redmote since its functionality and price made it seem like the way to go if I were to choose one method to control my camera. In the Epic forums, I'm hearing very good things about redmote with the newest firmware as being the best way to control the camera, and it doesn't hurt that it's also the cheapest ($550 compared to $950 handle or $1600 touchscreen).
 
Brent@RED said:
Timestamp is based on the item itself. Delete something, no worries. Does not affect rest of items.
Click to expand...

Well that's where my question comes from.

The AL Package... costs exactly the same as ordering everything item by item. But the package isn't item by item it's a single SKU. So if I ordered the Scarlet Package but want to switch out the 2 batteries for 4 (and save a couple hundred bucks as well as getting the battery pelican) I would have to cancel the entire package instead of just the batteries.

So is that the sort of thing Bomb Squad could handle without losing my place in line? The timestamp would change on my package wouldn't it?
 
Gavin Greenwalt said:
Well that's where my question comes from.

The AL Package... costs exactly the same as ordering everything item by item. But the package isn't item by item it's a single SKU. So if I ordered the Scarlet Package but want to switch out the 2 batteries for 4 (and save a couple hundred bucks as well as getting the battery pelican) I would have to cancel the entire package instead of just the batteries.

So is that the sort of thing Bomb Squad could handle without losing my place in line? The timestamp would change on my package wouldn't it?
Click to expand...

Gavin - FWIW, and just for the sake of more info... I also ordered the package but RED automatically re-listed my order item by item. They initially listed "Cancelled" next to the package but it is now just a line item with no price attached.
 
Terry VerHaar said:
Gavin - FWIW, and just for the sake of more info... I also ordered the package but RED automatically re-listed my order item by item. They initially listed "Cancelled" next to the package but it is now just a line item with no price attached.
Click to expand...

Yeah that's what I had hoped but mine is still a single SKU.
 
I'm pretty sure they are still reeling from the sudden increase in volume. I had an exchange over the last couple of days where one part of my order was supposedly ready to be invoice, they charged my card for the amount, and then actually invoice out another piece of kit that was $400 more (which they took out of the amount on my account from the Scarlet deposit).

Not that it makes any difference to me, but it does suggest to me that they are struggling a bit to get orders taken care of "correctly". No big deal. That is why I'm just going to go ahead and wire the remainder of the funds into my account next week and leave it to the Bomb Squad to sort it all out in due time.
 
I would really like to get certain confirmation, that removing an item from a package does not effect the sales order number of the remaining items in that package. Particularly since the package itself was canceled by Red a day or two after the order placed, and instead, all items were shown individually at list price.
 
Brant Hadfield said:
I would really like to get certain confirmation, that removing an item from a package does not effect the sales order number of the remaining items in that package. Particularly since the package itself was canceled by Red a day or two after the order placed, and instead, all items were shown individually at list price.
Click to expand...

See Brent's reply to my specific question in post #32 above.
 
Terry VerHaar said:
See Brent's reply to my specific question in post #32 above.
Click to expand...

Thanks Terry. I did see that one. But it doesn't clearly address the question of a "package". It makes little sense to me why RED will not allow me to remove items listed in my order with individual skew numbers, which are at regular price, simply because they were originally part of a "package". They are priced no differently. But I was told by a Bomb Squad Rep they will not do it without essentially removing the entire order and starting over with a new one. That is my understanding of how they are dealing with the packages. I would like to be wrong.
 
Brant Hadfield said:
Thanks Terry. I did see that one. But it doesn't clearly address the question of a "package". It makes little sense to me why RED will not allow me to remove items listed in my order with individual skew numbers, which are at regular price, simply because they were originally part of a "package". They are priced no differently. But I was told by a Bomb Squad Rep they will not do it without essentially removing the entire order and starting over with a new one. That is my understanding of how they are dealing with the packages. I would like to be wrong.
Click to expand...

I did what you want to do and the order had to be cancelled. This means I went from wherever I was in the long line of buys Nov 3 (which originally included me), to wherever I am now, on November 16....hopefully I will see the camera this year, but I haven't had confirmation on that yet. It made a lot of sense to buy the 4 pack of redvolts and the 4 pack of SSD's...so I did it. Sure, I might have to wait longer but I feel like I made a better choice in the end. I also got an extra charger too.
 
I'm surprised so many people went with the kits, was there some benefit to ordering the kit that I'm not aware of? I'd think anyone going with redvolts would want to buy multiple 4packs for the discount since you'd likely need 10-20 of them to get through a day.
 
We presented two options. Some people like a package that is put together for them so they don't have to overthink an order. One button, add to cart, move on. Others prefer the flexibility to order item by item. There is no price difference between the package price and the sum of the parts in the package. If you wanted the package as-is, go for it. If you wanted to have something more specialized, a la carte was there for you. Simply two different options depending on how you prefer to purchase.

A package is the "parent" while the individual parts under it are the "children". The package is the part number that is purchased (if you chose that route). In order to fulfill each piece, the children of the parent are displayed so you see what is in the package in your order. The contents of a package cannot be altered. If you want something different than package as-is, just order a la carte. That is why we presented both options and allowed you to choose which route made most sense for you.

BC
 
Brent@RED said:
Once order processing starts, that order is locked in. If you have to make changes, please do so before then.

BC
Click to expand...


Now I am a tad confused - should we change the Canon to PL mount ourself as well? If so how do you do that - maybe I am not looking in the right place but I can´t seem to change anything?!?!
 
Noah Yuan-Vogel said:
I'm surprised so many people went with the kits, was there some benefit to ordering the kit that I'm not aware of? I'd think anyone going with redvolts would want to buy multiple 4packs for the discount since you'd likely need 10-20 of them to get through a day.
Click to expand...

The benefit to the kit was that we had very little information on November 3 and no time to figure out how long a battery lasts, how many minutes a 64GB card holds etc etc... and if we had tried to add more than one product to our cart with the crashing server it would have taken 10 hours and been last in line. It was an ordeal to get one item in my cart and check out let alone 8.

So now for instance that I've had more than 45 minutes to figure out what I need I've decided I need a little more. :D But if it can't be changed it can't be changed, such is life. Maybe I need 6 batteries anyway... How long does a Redvolt last in a Scarlet? We still don't know so I still don't really know how many I need.
 
Noah Yuan-Vogel said:
I didnt buy the kit, just body and redmote and will buy media etc. The kit doesn't give you any discounts, so it didnt make sense to me to order that when I could just order exactly the pieces I want to pay for. Side handle and redvolts seem like they'd be a very elegant solution for a camera with 5-20w power consumption, but I couldn't justify it for the $1k price of the handle and the proprietary batteries that are 2-3x the price of pro batteries in terms of $/Wh, especially when there are no released power specs for Scarlet yet but the indication is that if it's close to Epic's >60W, I'd need 10-20 REDVOLTs to get through a day.

I only ordered a redmote since its functionality and price made it seem like the way to go if I were to choose one method to control my camera. In the Epic forums, I'm hearing very good things about redmote with the newest firmware as being the best way to control the camera, and it doesn't hurt that it's also the cheapest ($550 compared to $950 handle or $1600 touchscreen).
Click to expand...

But you will need the Side Handle or a DSMC power module to power the scarlet, not just the redmote.
 
Ok I've got a problem here then. Brent, you responded to my email and said to submit my order change request on the website with the link you gave me. I did that immediately and still haven't heard anything at all. My order change includes changing from the PL to the Canon mount. If I'm to understand all this, since I haven't heard anything I have to assume my order hasn't been changed yet, which means I'm still not really in the queue, even though I actually have an order in and the only difference in the brain is the mount. So in this case I'm not actually in line for anything since I know I need to make a change to my order and I can't do it online. How can I get some kind of confirmation of this and my other changes? I know you guys are probably overwhelmed, but I don't want to stay in the dark and without a place in line. Should I just place a whole new order online and wait to be contacted?
 
Brent@RED said:
We presented two options. Some people like a package that is put together for them so they don't have to overthink an order. One button, add to cart, move on. Others prefer the flexibility to order item by item. There is no price difference between the package price and the sum of the parts in the package. If you wanted the package as-is, go for it. If you wanted to have something more specialized, a la carte was there for you. Simply two different options depending on how you prefer to purchase.

A package is the "parent" while the individual parts under it are the "children". The package is the part number that is purchased (if you chose that route). In order to fulfill each piece, the children of the parent are displayed so you see what is in the package in your order. The contents of a package cannot be altered. If you want something different than package as-is, just order a la carte. That is why we presented both options and allowed you to choose which route made most sense for you.

BC
Click to expand...

This was not disclaimed in any way, anywhere, on your website prior to purchase. There's no price difference in individual items in a "package" as you call it. The "package" does not even exsist. These components are sitting in different boxes or haven't even been manufactured yet. Your company provides very little information about the function of these components. I've learned virtually everything from other users in this forum. For these reasons alone, this policy of not allowing modification to a simple list of parts which probably cannot even be delivered together anyway, is ridiculous, and seems driven by some other motive. Is removing or changing a particular item really so technically challenging? It is nonsensical and poor customer policy.
 
Hope everything will be cleared out because it looks like a real mess ... :(
A lot of people had to order the PL Brain because it was the only product available with the Canon Package the first minutes Nov 3rd and now they have to changed their line in the row because they have to order
product by product in order to make a package or order the PL Package that appeared later
 
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