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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Epic not switching over to Redvolt when Vmount pulled?

Matthew J

Matthew J

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So the title pretty much says it all. I swear that someone from RED said that when a v-mount battery is pulled, or the AC power is disconnected, if you have a redvolt in the side handle that it's supposed to switch to that on the fly to the redvolt and allowing for hot swapping of v-mount batteries. However, when I tried yanking the v-mount battery on the Epic-X this morning (Build 2.0.5), the camera just shut down and then restarted on the redvolts. Was wondering if anyone else had luck with the camera switching power sources on the fly, or if that is a feature still in the works?
 
Matthew J said:
So the title pretty much says it all. I swear that someone from RED said that when a v-mount battery is pulled, or the AC power is disconnected, if you have a redvolt in the side handle that it's supposed to switch to that on the fly to the redvolt and allowing for hot swapping of v-mount batteries. However, when I tried yanking the v-mount battery on the Epic-X this morning (Build 2.0.5), the camera just shut down and then restarted on the redvolts. Was wondering if anyone else had luck with the camera switching power sources on the fly, or if that is a feature still in the works?
Click to expand...

Yes. I do this all the time. File a support ticket.
 
Michael Thornton said:
I do it all the time too.

It's an amazing feature.

What type of battery are you using?

I hope it's a smart V-Mount battery.
Click to expand...

I have both the RED Bricks and third party v-mounts and they both do the same thing. In fact, the "same thing" is not always the same thing,. Sometimes when you yank the v-mount, the camera reboots automatically and yaps about improper shutdown. Othertimes it just stays off.

What build are you on? Maybe it's a 2.0.5 build issue?
 
Matthew J said:
I have both the RED Bricks and third party v-mounts and they both do the same thing. In fact, the "same thing" is not always the same thing,. Sometimes when you yank the v-mount, the camera reboots automatically and yaps about improper shutdown. Othertimes it just stays off.

What build are you on? Maybe it's a 2.0.5 build issue?
Click to expand...

I posted this back about a month ago... This is the exact same thing that happens to me. I am on 2.0.5 as well. Glad to know I'm not alone.

Kyle
 
I can confirm this on my camera, FW 2.0.2 and 2.0.5. I'm trying to debug the problem with Red now. I originally noticed it with a Red Brick (ViewFactor plate), but got the same behavior with the Red AC adapter. I've only gotten it to correctly fail-over to a RedVolt in the handle one time. Oddly, it will switch back from RedVolt to external seamlessly, and it will also fail-over to RedVolt seamlessly as long as the Brick is dying naturally, rather than being pulled. (Only tested this latter scenario once.)

Really hoping for a fix for this, as not having to power down the camera is/was one of my favorite features.

For reference, I'm linking in Kyle's thread here: http://www.reduser.net/forum/showthread.php?68586-Epic-power-switching

Hopefully, other people will chime in if they're seeing this behavior, and Red will get it licked.
 
Same thing happens to me on build 2.0.5.... when I pull the v-mount battery the camera reboots to the REDvolt.
 
What are you guys using to mount your batteries? I've got the Viewfactor IDX plate, but as mentioned I was also getting it with the Red AC adapter (i.e. straight to the wall, no battery). Sounds like Kyle was using Anton Bauer - presumably via AB's plate.
 
I'm using the Battery Belt Clip with RED Bricks... same thing happens with the DSMC Power Adaptor.
 
This happened to me intermittently, using red bricks and a battery plate from my R1 package (using 1B-to-2B cable). It occasionally happened even when the brick hadn't been pulled, but knocked/bumped. I attributed the problem to a bad plate or brick connection, but it did cause me to hesitate every time I had to do a battery swap. And yet sometimes it works as it should, camera doesn't skip a beat.
 
Camera also reboots on new beta build 2.0.8 when RED brick is pulled from v-mount or AC adaptor is pulled. I'll try on my second Epic-X to see if it also has the same issue.
 
Mitch Deoudes said:
What are you guys using to mount your batteries? I've got the Viewfactor IDX plate, but as mentioned I was also getting it with the Red AC adapter (i.e. straight to the wall, no battery). Sounds like Kyle was using Anton Bauer - presumably via AB's plate.
Click to expand...


Yeah, I am using AB's on an gold mount with a RED One to Epic adapter cable. I am using propac 14 and Hytron 140's.

I get to nervous to try it out anymore (gives me the chills anytime something resets itself like that).
 
Some times it works and some times it doesnt. I'm worried about doing it as I get an improper shut down warning when it doesn't work. The main reason I have the side handle is for hot swapping.
 
To update folks watching this thread: Good news is I've gotten a couple more confirmations of this behavior, so we're definitely not alone. Bad news is Red wasn't able to diagnose the problem via log files, so they've asked me to send my camera & DSMC side handle in. Unfortunately, I can't afford the down time just yet, so it'll be a little while until I can do that. But I'll update this thread after I do.

And if anyone else has some time to spare, you might consider starting a support ticket. I don't know whether Red's been able to reproduce the behavior on their end, so I don't know if they're actively working on it, outside of my case.

Here's hoping it turns out to be a firmware fix.
 
Mitch, please do update the thread. I'd like to know if the problem is fixable.
I've had it since I got my Epic-M back in May.
I wonder what percentage of cameras actually hot-swap properly.
 
Mitch Deoudes said:
Also note that if it does turn out to be a DSMC side handle thing - the warranty on accessories is only (I think) 90 days. Something to keep in mind.

Here's hoping it turns out to be a firmware fix.
Click to expand...

I believe that only applies to batteries, media, etc. I believe stuff that is a component has a 1 year warranty.

But I will go ahead and file a ticket.

Matthew
 
I am also having this problem on both our Epic X's. Quite annoying since this is quite the awesome feature to have around. Does anyone have some sort of solution to this?

I am using RedVolts in the side handle and red bricks on a Red Backpack plate. Also running 2.0.8 firmware.
 
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