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Hello Zeb,
Thanks for all you are doing for the Ronin GB, I have a suggestion for you.
I think its getting to 6 weeks now and we still don't have a clear picture of what our GB price is, nor do we have an ideal what final product design / accessories we will be getting.
To prevent a "mirage" effect, (also to save us from having to check the thread 10times a day for an update that is not available yet) I am suggesting that we make a REFUNDABLE deposit to DJI (maybe $500 or $1,000). DJI can then provide a time window for this deposit to be recalled (refund) or change to NON-refundable once they release product pricing, accessories /design that is going to come with this GB.
This way, I don't have to lurking around this thread every now and then. I don't doubt the product quality or the benefits we are going to get from this GB, but I am skeptic about the reality of the timeline considering the time is taking DJI to provide the pricing info, seems like they are still in R&D stage with some components.
Thanks
DJI is a large, multi-department China based corporation so communication is a bit challenging at times but they are getting close to providing us the GB kit / support information. They have promised a beta unit for me to use in the near future which I will put to work and report my findings and impressions. I want detail and clarity on price, performance and proposed support before any money changes hands.
DJI is a large, multi-department China based corporation so communication is a bit challenging at times but they are getting close to providing us the GB kit / support information. They have promised a beta unit for me to use in the near future which I will put to work and report my findings and impressions. I want detail and clarity on price, performance and proposed support before any money changes hands.
I'm wondering---how's the customer service with DJI?
right now I am more worried that the longer this drags on without a confirmed package and price we will start losing people that were "interested"
Will AMP be involve with support for the Ronin? I understand the bureaucracy of public communication when it comes to large, multi-department companies however I think DJI needs to take a cue from RED. Look what hienle is done over at the Letus GB. Having a nice product is one thing but CS is another major factor. I can't imagine what Adam has gone thru, $1000 gone down the drain cos of 20c rubber bushing screws.Unknown: like most gimbal manufacturers, DJI will have to set up a Cine service / support system from scratch. My guess is that their hobby lobby RC copter network currently in place will be only a small part of the final Cine program necessary to support the movie industry and film making professional. AMP would be an exception since they are currently involved in the LA area scene with their copter business and work closely with RED. I expect that DJI will announce what they have in mind for Ronin Cine support in the very near future. The examples I might personally model after include Apple, Tesla and Canon CPS. They're big boyz and I'm sure they know what they are doing without our silly input.
DJI and BeSteady can learn a thing or two communication from Letus ;-)
I cannot judge which company is the best for technical support and which isnt. That is only proved when time comes to resolve a problem. And that very much depends on , in which part of the world you live in.
The bottom line is, that you get a very cheap device that will eventually cover you and produce stable shots for your film making, and a few years back that was way more expensive to achieve. I know for a fact , that many for example bought steadicam devises from this forum, because of that GBs and excitement, only to find out, that it takes a lot of dedication and practice , to be able to make good shots and its not just a matter of getting a cheap tool. Then it was 10s of them being sold second hand.
Best regards
well said Cantantine, true words.
Everybody loves the idea of beautiful smooth shots on all they're productions with a cheap tool to buy that's easy to use, but its rarely (if ever) that simple. I too bought one of those cheap steadicams and in a matter of months it turned into a pile of Chinese metal rubbish. And what do I do send it back to China.... start making my own parts to replace the busted parts that I cant get the manufacturer to send?
I have some CS stories about Letus who has been around for many years now that are less then stellar, if anybody wants to hear send me a PM with your email address. Maybe its all different now, one hopes.![]()
Ive been suckered too many times into inexpensive products, then I wonder when I will learn my lesson. The old saying comes back again and again.
"the bitterness of low quality remains long after the sweetness of low price is forgotten".
You go to the trade show and of coarse everything works perfectly and you cant believe how this (fill in the blank).... follow focus, dslr cage/parts, steadicam, brushless gimble, etc.... how well it works and how much cheaper it is then the Arri, or the Chrosziel, Movi, or..... (other main stream part/gear maker).... and I happily throw down my money... ahhh what a great deal I've found! Then 3 months later I'm reminded once again why good quality gear cost more and usually worth the extra money. All it takes is one broken bit that takes months to replace (if you can replace) and I'm regretting the cheap buy and feel like crap.... that I did it again. Then have to go and buy the real deal item that I should have bought in the first place.![]()