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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Corrupted Frames - Big trouble!

C

Cléver Cardoso

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I don't know what I've done wrong. I was relating my problems with corrupt frames and my thread disappeared.
 
That's a very nice way to help a member with a broken camera. I admired it.
 
When threads become combative the moderators (who are users, not Red employees) often delete threads.

Best to be constructive, especially since quite often the problems are not related to the camera but the environment.

Brigham Edgar spoke about problems with many cameras from many companies in Tim's thread.

Like all issues, this will be resolved, especially when enough information comes in to get to the bottom of it. With thousands of cameras out there and a dozen or so showing this issue it's clearly rare and there may be something in common.

Leading off with Red isn't a professional camera like Sony or Canon, and they will hear from your lawyer may not be the best approach but in the end it's your choice.
 
I didn't say that Red isn't a professional camera. I said that deal with this problem just repeating: "it's a firmware problem" and not giving us any solution is not professional.
 
In your deleted thread you said that's why Sony and Canon are professional so it's pretty clear what you were insinuating.

Anyway all I'm saying is the Red community works with Red and we solve issues together. The truth is it probably is a firmware issue.

Of course they are looking into it and any further information you can provide will aid then in doing so.

But you need to acknowledge that this is happening to an incredibly small number of users and when since they can't reproduce the issue even when getting the troublesome cameras back, that the cause is elusive and possibly environmental.

This happened to a friend of mine who had 3 Red Ones experiencing the same issue, only when in his studio. Even the Red Loaner unit started doing it. Turned out to be environmental but took a lot of effort to lock down exactly what was happening.

As a fellow Epic and Scarlet owner I'm in the same boat with you so as a community we can help Red solve this, but not with demands, claims and threats.
 
I was talking about companies. And I said Sony, Canon and Arri. I really think they wouldn't say what's the problem without knowing if this is correct. I'm upset because I upgraded my firmware as they told me to do and lost a lof of money because I trusted them.

I don't think that the problem is environmental. I'm doing several tests here and I got these corrupt frames from studio, house, night club, park... It's certainly related to the camera.
 
I heard some new Mac Os Recently caused corrupted frames when duplicating from the red drives (a DIT said it to me - he'd been having problems with corrupted frames - turned out to be his upgraded Os). I'll see if I can find which one.


Also we had issues with red rockets two years ago - corrupted frames on transcode - they came out fine when done on software.
 
That is very true but these problems are confirmed by playing the original SSD in the Epic/Scarlet and they are present there as well, ruling out O/S copy corruption. But that's a good point, if possible always check the original in the Epic before reformatting.

James T Mather said:
I heard some new Mac Os Recently caused corrupted frames when duplicating from the red drives (a DIT said it to me - he'd been having problems with corrupted frames - turned out to be his upgraded Os). I'll see if I can find which one.


Also we had issues with red rockets two years ago - corrupted frames on transcode - they came out fine when done on software.
Click to expand...
 
Then all the camera logs you're saving and sending to Red should help them lock it down. Best of luck.

Cléver Cardoso said:
I was talking about companies. And I said Sony, Canon and Arri. I really think they wouldn't say what's the problem without knowing if this is correct. I'm upset because I upgraded my firmware as they told me to do and lost a lof of money because I trusted them.

I don't think that the problem is environmental. I'm doing several tests here and I got these corrupt frames from studio, house, night club, park... It's certainly related to the camera.
Click to expand...
 
Your threads disappeared because you started the SAME THREAD in multiple forums. All the redundant ones were deleted, except for the one in the proper forum location. I understand you are having troubles and are trying to gain attention over this issue. However, multiple cross-posting is not the way to do it. It's inefficient and considered rude.

Do you have the same issues after changing out memory card readers, all cables, computers, etc..? I just ask because every corrupted frame issue I have ever encountered with a RED camera has always come back to bad cables. Once or twice has been a bad piece of media (CF card).
 
Hey Jeff, my issue is visible on camera playback and I've seen it using multiple SSD cards so I don't think it's cable relate but you never know, I could have multiple bad SSD cards but I would think that to be rare. I've got my logs in with red so I'm hoping for the best. I just want a dependable camera and to reestablish red's and my reputation with the clients that this issue happened with. Cheers.
 
Jeff Kilgroe said:
Your threads disappeared because you started the SAME THREAD in multiple forums. All the redundant ones were deleted, except for the one in the proper forum location. I understand you are having troubles and are trying to gain attention over this issue. However, multiple cross-posting is not the way to do it. It's inefficient and considered rude.

Do you have the same issues after changing out memory card readers, all cables, computers, etc..? I just ask because every corrupted frame issue I have ever encountered with a RED camera has always come back to bad cables. Once or twice has been a bad piece of media (CF card).
Click to expand...

Hi Jeff,

Our corrupted files are definitely on redmags. We all can se it on playback on camera. I tried it with several redmags and the problem is still there. I tested my redmags with an Epic and didn't have any problem. So it must be my Scarlet...
 
Hello,

I wanted to offer my experience with this unfortunate situation in the hope that more knowledge out there will promote a long term fix. I too have suffered many lost shots due to corrupt, missing, or otherwise problematic frames on the mag. To be clear, the same problem presents itself during in-camera playback, during RedCine playback, and during transcoding. Therefore, I would assume that it is not incidental of the OS, cables, or anything like that. Environmentally, this has happened in just about every environment I have shot in, so I wouldn't be able to isolate that as a cause either. The good news for me is that I haven't lost anything critical yet, but it probably is a matter of time before I do. The frequency of these incidents is about 1 half-ruined shot every 5 formatting cycles; not in a perfect pattern, of course, just estimated.

I hope this information will assist in some way!
 
Have any of you tried unscrewing the side ssd and re seating it? I have a feeling it may be the side ssd module that is the issue.

Is the issue seen while recording? Or only on playback? If only on playback it sounds like a writing problem and not a sensor or board problem. Otherwise you'd see it in live view while recording.
 
Matt Ryan said:
Have any of you tried unscrewing the side ssd and re seating it? I have a feeling it may be the side ssd module that is the issue.

Is the issue seen while recording? Or only on playback? If only on playback it sounds like a writing problem and not a sensor or board problem. Otherwise you'd see it in live view while recording.
Click to expand...

My issue only happens on playback. I don't see it when recording. I have been instructed to update my firmware to the latest version 3.2.21, which I will do tonight. This should, according to the red engineers, resolve the issue. I'll have to perform extensive testing to confirm once I upgrade the firmware but I'm hoping for the best.
 
Matt Ryan said:
Have any of you tried unscrewing the side ssd and re seating it? I have a feeling it may be the side ssd module that is the issue.

Is the issue seen while recording? Or only on playback? If only on playback it sounds like a writing problem and not a sensor or board problem. Otherwise you'd see it in live view while recording.
Click to expand...

Hi Matt, as I wrote already in Tim Bradley´s thread: I unscrewed the side SSD and gave a air blow to the contacts on the side module and the brain. Then re seated it. And this solved the problems right away. Before I had corrupted frames in every clip, and now: none at all. I hope this stays like this, but I still wait for a official statement about it from Red Tech`s .
I´m also wishing somebody having this issue could record at the same time onto a Atomos Recorder or similar. If it is SSD connection problem, the issues should not be at the same time on the Prores/DNXHD files.
Cheers,
Marc
 
Marc Berger said:
Hi Matt, as I wrote already in Tim Bradley´s thread: I unscrewed the side SSD and gave a air blow to the contacts on the side module and the brain. Then re seated it. And this solved the problems right away. Before I had corrupted frames in every clip, and now: none at all. I hope this stays like this, but I still wait for a official statement about it from Red Tech`s .
I´m also wishing somebody having this issue could record at the same time onto a Atomos Recorder or similar. If it is SSD connection problem, the issues should not be at the same time on the Prores/DNXHD files.
Cheers,
Marc
Click to expand...

Nice, I think this is something everyone should try and see if it solves their issue. I have a feeling maybe the contacts didn't connect properly or dust got in the way or something similar. I do not believe it is a camera issue rather a contact/side ssd issue. Maybe dust crept in on those affected camera's somehow or maybe had a jolt of force or drop that caused a slight misalign of the contacts. It's worth everyone trying to take it off, blowing the contacts, and then re seating the ssd module properly and see if that helps.
 
Ryan Sauve said:
My issue only happens on playback. I don't see it when recording. I have been instructed to update my firmware to the latest version 3.2.21, which I will do tonight. This should, according to the red engineers, resolve the issue. I'll have to perform extensive testing to confirm once I upgrade the firmware but I'm hoping for the best.
Click to expand...

Hi Ryan, I had the same issue with 3.2.21. I told Red engineers and they don't know what to do. They want to see my camera.
 
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