Paolo Tinari
Well-known member
- Joined
- Jan 22, 2007
- Messages
- 1,069
- Reaction score
- 2
- Points
- 0
the second wave of mounts has gone out.
I have a different perception of "wave", bigger than 2 shipped mounts
Follow along with the video below to see how to install our site as a web app on your home screen.
Note: this_feature_currently_requires_accessing_site_using_safari
the second wave of mounts has gone out.
I got two packages from ViewFactor today... and I am very happy... :tongue:
...and I just got my approval from ERIK :mail1: .... so at least something's moving!I got two packages from ViewFactor today... and I am very happy... :tongue:
...and I just got my approval from ERIK :mail1: .... so at least something's moving!
...and I just got my approval from ERIK :mail1: .... so at least something's moving!
Does Fedex know where Australia is....???
those of us who received and installed the 'thicker' mounts, before all the warranty mess hit the fan, and have notified RED HQ of our installations... do we need to submit our approval paperwork,
will you just send us the new mounts when the knobs are ready?
Your mount will have to come back and have a few pieces replaced to magically transform into a new one. We will email you for this, as soon as your knob is available.
Seems like just swapping them out for new mounts would be quicker. I think the best policy for stuff like this is what Epson does with printers. They take your Credit Card number, ship you a new printer and you put your old printer in the box and ship it back within a week. Transaction done and the user is back up and running immediately.
If you get into sending stuff back, repairing it, send it out isn't easy to see all the things that can go wrong there? Best case scenario is probably a 5 day turnaround, but I bet reality is longer. Camera business people don't want to be down for 2 weeks.
The above policy will make your life and your customer's life a lot better and there's really no risk.