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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Backorder Update - November 8

Paul Russell said:
My emails have been going missing in the system too. At first I thought my Bomb Squad rep had left, called in sick or died of overwork.
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I believe they are undergoing some internal changes to the Bomb squad system. I was informed that they are implementing regional bomb squad reps now (i have a new rep as of today due to the regional changes), so its possible they are shuffling alot of people around, hence the lost emails?.
 
Actually, we are doing quite a bit. By end of year/early next year: upgrading ordering system, working on a new SPAM filter system (ours is overly aggressive), bringing on more BOMB SQUAD reps, changing our reps to being regionalized (that is, reps will only handle a certain geographic region so they will know the intricacies of that area), next version of RED.com My Account section, streamlining order fulfillment process, etc. Some growing pains as we evolve, but evolving nonetheless.

BC
 
That all sounds real good, only part that sounds sad, is if we end up loosing our original Bomb Squad Reps, I at least have built a email relationship with mine, and to change will be strange....I hope we keep our BSR's....he already knows me and I know him...and he has been great

Brent@RED said:
Actually, we are doing quite a bit. By end of year/early next year: upgrading ordering system, working on a new SPAM filter system (ours is overly aggressive), bringing on more BOMB SQUAD reps, changing our reps to being regionalized (that is, reps will only handle a certain geographic region so they will know the intricacies of that area), next version of RED.com My Account section, streamlining order fulfillment process, etc. Some growing pains as we evolve, but evolving nonetheless.

BC
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There will be some shuffling around. A lot of our veteran reps have more customers than is humanly possible to handle plus we want to make things better by regionalizing...

BC
 
One thing i'd love is for RED.COM to remember me. The cookies seem broken, I have to log in every time I go to the site. Even if it's minutes later.
 
Brent@RED said:
Actually, we are doing quite a bit. By end of year/early next year:[...] changing our reps to being regionalized (that is, reps will only handle a certain geographic region so they will know the intricacies of that area).

BC
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Excellent. Although I now expect my new Bomb Rep to fully master and implement the Pacific Northwest region's phony-polite passive aggressive cynicism in all communication.

;)
 
I'm perfectly happy with the new bomb squad assignment. I think my last one, Dan, was getting stretched too thin. I'm happy to say I've never had a bad bomb squad rep and my new one, Tyler, seems on top of things.

Got to admit it's get-ting bet-ter?!, a lit-tle bet-ter every day.
 
Elsie N said:
I'm perfectly happy with the new bomb squad assignment. I think my last one, Dan, was getting stretched too thin. I'm happy to say I've never had a bad bomb squad rep and my new one, Tyler, seems on top of things.

Got to admit it's get-ting bet-ter?!, a lit-tle bet-ter every day.
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Elsie - I think the line is actually "Have to admit it's get-ting better, a lit-tle bet-ter all the time." lol (assuming you are quoting the Beatles) - Sorry. Being a huge Beatles fan, I couldn't resist.
 
Here's the one and only thing that I want on the website... Not that anyone is asking, however I think it would be nice if there were a place that we could make a bank payment for our items. I have been to websites where you can enter in your bank account info, and make payments that way. Instead of wire transfers, and credit cards. We live out of state from our hometown bank, and we don't use credit cards, so it's hard to do both things. It's a good thing that we have multiple checking accounts so that we can use all three of our debit cards, because there is a $2500 limit per day.
 
What are these reps you guys speak of? I have never had the luxury of speaking to one. I thought once you put your order in, you wait, once it's ready to ship, you pay? Correct me if I am wrong. Should I call in addition to ordering online as well?
 
Terry VerHaar said:
Elsie - I think the line is actually "Have to admit it's get-ting better, a lit-tle bet-ter all the time." lol (assuming you are quoting the Beatles) - Sorry. Being a huge Beatles fan, I couldn't resist.
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Hah, Terry,

I was actually referencing a commercial... for Phillips I think, but I can't remember the artist. Still, it was probably a cover of the Beatles song (of whom I also am a fan, albeit not a high-level one:thumbsup:) so I bow to your superior fandom.
 
Today I got a mail:
Please note that a new BOMB SQUAD rep has been assigned to you. Your new rep is RED EUROPE LTD.

Is this really correct I think I alredy have a uk rep.
 
A side note. Elsie have you changed your avatar lately?
 
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