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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Birger Lens Mount Reservations

for rent

for rent

Hi,

I have a Birger mount I am willing to rent out for a while. I'm waiting until we have the Audio Board/Pins upgrade done at Red to really start using it and we have PL glass we can use in the short term if a shoot does pop up. I didn't really plan on renting it, but after seeing how long it is taking to get the mounts out to everyone I thought I'd offer it here.

PM me with how long you'd like to rent it for and what you think is a reasonable rate. While everyone likes money, I'm just as interested to hear how getting the mount will help out your situation and what lenses you plan to use.

I will ask anyone renting it to post some stills and give us reports on how the lenses they're using are working.

We are located in the Washington, DC area, so anyone who wants to stop by just to see the mount or to do a quick lens test feel free to PM as well.

Walter
 
Paolo Tinari said:
AKABAKA 109.251655

Hey, Aka,
Is really that your order number as per 1dog list?
Click to expand...

Yep, that's me. Don't ask me how I'm apparently getting it before some earlier numbers. I swear I didn't bribe Erik or nothin'!

Since ordering a Nikon mount about a month back, I just wrapped up my first RED project, a TV ad for a fancy local restaurant/bar. I only used the Nikkor 17-35mm and a cheap little 50mm, with minimal focus pulling. Considering I started with basically no familiarity with either the camera or the workflow, I'm really pleased with the results. Glad I didn't wait around anymore, but even gladder that I'll soon be able to use my better selection of Canon glass.

Now where're them knobs! :gun:
 
Anybody else out there who got their shipping emails and was supposed to be in the first batch still not get their mount? :help:

Just me? :bye2:
 
Ok... I guess I'm not the only one in this boat. Just wanted to check with everyone else.

So... just a reality check for me. Is it me or...

I can understand "engineering and product development delays" because of the complexity of what was trying to be achieved. Same thing for Red. They had their own delays, etc.

But once that hurdle has been jumped, it comes down to supplies, assembly, QC, and shipping, etc. So... isn't it a little simpler, in comparison, then before? Erik should know what's in inventory, how many mounts can be made per day, how many on average pass QC, and how many orders there are to be filled. This is more "basic math", right?

In the past, "next week" was tolerable because it was understandable. Now, I just don't get it. I truly expected announced dates to be met. No excuses this time. So when mounts started shipping and we got a handful of "baby delivered" announcements, great.

So I went back to my normal expectations from people I deal with... a man's word is a man's word, so to speak.

But not only has Erik not made good on his word of "Thursday/Friday"... "Monday"... "first batch taken care of..."... etc. etc., Erik hasn't even spoken with his PAYING, SUPPORTIVE CUSTOMERS about it. Not one informative word this week.

I have said good things on this thread several times of Erik and his mount because I tried it out with my lenses at NAB and was truly impressed.

But, to be fair and honest and hopefully without being too rude...

... frankly, Erik, your customer service SUCKS!!! :bleh:

Can we get an accurate status report, please!!!

THANK YOU!

(P.S. Of course, right after I post this "negative" post, I'm sure there's going to be an announcement that Erik had some sort of legitimate family emergency or something and then I'll feel guilty about it).
 
Our mount arrived yesterday, to my great delight! It's a great looking piece of kit, so kudos to Erik & Co for their fine engineering. I have no idea how to collimate though. It's probably been mentioned already, but how do we find out the "desired setting" for the collimation ring as mentioned in the documentation?

One more question: the little antenna that screws into the top of the mount... why are the stripes pink? It's very contrary to the whole bad-ass RED 'look' to have this stubby little pink phallus (ridged for her pleasure?) sticking up off the front.
 
Wow, Akabaka you got your mount. That is awesome, very cool. I don't know how...but if it was me I wouldn't be complaining.

Me, well I am going to have to shell out cash that I would rather not have to in order to get a Nikon-Underdahl mount. I am literally at the end of my rope, if I don't start shooting I won't have any camera to put any mount on.

In an odd way I can relate to Erik, running your own business has good days and tough days. Today is a tough day. Working 3 jobs as a computer tech when I ought to be out shooting.

To everyone that appreciated the list, Thanks. I don't really see a point in updating it anymore.
 
AKABAKA said:
Our mount arrived yesterday, to my great delight! It's a great looking piece of kit, so kudos to Erik & Co for their fine engineering. I have no idea how to collimate though. It's probably been mentioned already, but how do we find out the "desired setting" for the collimation ring as mentioned in the documentation?

One more question: the little antenna that screws into the top of the mount... why are the stripes pink? It's very contrary to the whole bad-ass RED 'look' to have this stubby little pink phallus (ridged for her pleasure?) sticking up off the front.
Click to expand...

I wish I would have waited two more months to order my mount. Then maybe I'd have it by now! :blink:

Still waiting for a response from Erik on this whacked out shipping order...

Either way, congratulations, AKABAKA!
 
Yeah, shit, I hope I haven't engendered any hard feelings -- either towards me, or to Erik and Amy.
 
Actually, to be fair, Amy has been on the ball whenever I email directly to her. She emails me back relatively quickly. So she's not included in my previous rant. Sorry if that was implied.

But I did send an email earlier this week to "info" @birger.com and no reply.

And, by the way, to put the previous rant into perspective, I wouldn't have minded to read a post from Erik earlier this week that some sort of mount part wasn't shipped to him or... something like that. But it was pretty clear to me, in his words, that the first batch would be finished on Monday. Then I started to think that although I got a shipping email, that maybe I wasn't part of the first batch. So I asked if others were in the same boat.

Just keep up the communication... Red does this all the time... and they're "forgiven" because of their customer "relations". I was waiting on the 7" lcd and my Red hard drive for the longest time as well... but whenever I emailed or posted, I got an answer... maybe not the one I wanted to hear... but it was something.

I don't need my hand held... I think I've shown patience enough like everyone else... but don't say one thing and not follow through.
 
Jason Ing said:
Actually, to be fair, Amy has been on the ball whenever I email directly to her. She emails me back relatively quickly. So she's not included in my previous rant. Sorry if that was implied.

But I did send an email earlier this week to "info" @birger.com and no reply.

Just keep up the communication... Red does this all the time... and they're "forgiven" because of their customer "relations". I was waiting on the 7" lcd and my Red hard drive for the longest time as well... but whenever I emailed or posted, I got an answer... maybe not the one I wanted to hear... but it was something.

I don't need my hand held...
Click to expand...

But that is exactly what it boils down to - RED with its fairly large staff and ostensibly shipping 4 to 5 thousand cameras this year - which is close to $100 million in cash flow - (and with a billionaire backer) was able to "hold your hand" through answering your emails. So they made you "feel better" but didn't really do anything concrete for you - and one could point out that there would seem to be less of a good excuse for running out of harddrives given that the basic component is a commodity item and the order/deposit system provides a pretty good gauge many months ahead of the required inventory.

My point isn't to knock RED it is just to point out that when microbusinesses have problems they aren't able to just make you feel good if they have any hope if fixing the problem and catching up. So while this stuff may make you feel better (and therefore serves a useful psychotherapeutic purpose) it doesn't really benefit Birger at all.
 
Actually Aqua, we had only 6 employees until about this time last year, and still had 3000 camera reservations.

And I would caution making comments or assumptions about our cash flow, because not only are your figures off, but Cash flow is only a small part of the equation, and the billionaire comment really has nothing to do with service principles...
 
Jarred Land said:
Actually Aqua, we had only 6 employees until about this time last year, and still had 4000 camera reservations.

And I would caution making comments or assumptions about our cash flow, because not only are your figures off, but Cash flow is only a small part of the equation, and the billionaire comment really has nothing to do with service principles...
Click to expand...

Note my edit I was making even before your comment - again I'm not knocking you and I was just basing that number on orders - I have no idea how many have followed through - I'm just saying Jason cuts you slack because you have enough staff to answer his emails. I'm not thrilled with Erik's performance here - but he has made clear for a long time - for better or worse - that he just can't handle constant communications. And the billionaire point is just that somewhere there are the financial resources to handle the cash flow fluctuations whereas for many microbusiness they have no access to financing no matter where they turn and so just have to deal with it. Almost any good business education program will tell you that cash flow is almost THE single most important factor because it seriously affects every aspect of the business regardless of the intentions or planning of the principles (edit or I should have said principals although the principles are important too:biggrin:.)

I'll shut up now - not trying to p-ss any body off and may have unintentionally.
 
not pissing anyone off man dont worry, ... just remember we don't collect the money till we ship the cameras, so we arn't sitting on 100 million dollars of other people's money.

Customer service is just a priority to us.. and yes we have our ups and downs, but it is something we take seriously. Gotta give Eric a bit of slac, as we know first hand on having inrushes of customer communications.
 
Jarred Land said:
not pissing anyone off man dont worry, ... just remember we don't collect the money till we ship the cameras, so we arn't sitting on 100 million dollars of other people's money.

Customer service is just a priority to us.. and yes we have our ups and downs, but it is something we take seriously. Gotta give Eric a bit of slac, as we know first hand on having inrushes of customer communications.
Click to expand...

Well, that's good. And I know you're not sitting on that money yet - I was just annualizing that based on the highend order number. Actually I want you to do even better next year since it will just make more phenomenal things possible. Have I mentioned lately how cool the REDONE and all the updates are?
 
AquaVideoRed206 said:
So while this stuff may make you feel better (and therefore serves a useful psychotherapeutic purpose) it doesn't really benefit Birger at all.
Click to expand...

It may not immediately benefit Birger, but I'll guarantee you it does in the long run. Customer service leads to loyalty. And that's a pretty big thing in business. RED understands this and thats why they are very good a communicating things.

I've sat on the sidelines silently for a long time now, but Birger not communicating is really getting to be indefensible.
You don't need a large workforce to spend 10 minutes composing a post on RED User.

We all can sympathize with what Eric and crew are try to do. Most here are really trying to give them the benefit of the doubt.
But it would really be to their advantage to keep us in the loop.


Greg
 
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