No image in RED Control while connected over WiFi

[Steven L]

What do you guys do to troubleshoot and reconnect/ get the app to work when that happens?

Restarted the KOMODO, the app, then the KOMODO and the phone as well, to no avail.

Michael

 

[Steven L]

[No message]

 

[Brian Timmons]

Hey Steven,

It happens to me at times occasionally through normal use
and every time in situations I have to restart Komodo but already have RED control open.
I also see issues after Black shading where the picture in RED control either disappears or is severely corrupted.

Usually closing out of RED control and re-opening fixes the situation.

When that doesn’t work (rare but it happens) I’m might have to
turn the iPhone off/on and then restart RED control.
Definitely not ideal but it keeps the show moving.

These remaining stability issues along with some of the
other Wi-Fi video issues (choppy frame rates)
hold RED control back from being bullet proof.

Brian Timmons
BRITIM/MEDIA

 

[Steven L]

Thank you Brian.

It was most annoying while out shooting this past December! Had 3 phones, none of the things mentioned in our chat here worked, not even resetting Network Settings and turning off Private IP Address under the Komodo WiFi settings in iOS worked.

I have been looking for Michael's handle on here so that we can tag him. Can't find it at the moment.

 

[Steven L]

Found it!

Please help us if you can Mikael Lubtchansky

 

[Phil Holland]

Investigate if Live Stream is enabled and tinker with quality.

 

[Steven L]

Investigate if Live Stream is enabled and tinker with quality.

Hello and thank you Phil.

MENU > Monitoring > Livestream is turned off in my Komodo settings.

 

[Brian Timmons]

Hello and thank you Phil.

MENU > Monitoring > Livestream is turned off in my Komodo settings.

Could that be it?
It should be turned on.

Brian Timmons
BRITIM/MEDIA

 

[Phil Holland]

It's off by default, you do need to enable it to get live stream via RED Control for WiFi or Hard Line connection.

 

[Mikael Lubtchansky]

Hello Steven

as mentioned by Phil and confirmed by the photo you uploaded showing the RED logo the LIVE STREAM feature seems to simply be turned off in your case.

I will have a close look at the Black Shading issue Brian experienced to see if I can reproduce and fix that. Thanks

 

[Alex Zeder]

Would it make sense to show a note that live stream is disabled in the camera instead of the RED logo?

 

[Steven L]

Gentlemen!

Thank you so much for your assistance. That did it. And it's working now.

And I agree with Alex.

Thank you again, everyone.

 

[Brian Timmons]

I will have a close look at the Black Shading issue Brian experienced to see if I can reproduce and fix that. Thanks

Cool- greatly appreciate you looking into the issue. Have been experiencing it for a while on 2 Komodos.
If you need anything from me (log files, etc) please let me know.

Brian Timmons
BRITIM/MEDIA