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What is happening? Helium Shuts down

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AlexJones

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Hi I have recently upgraded to the weapon helium and I don't know what seems to be the issue but when I have pre record on for awhile, the camera will shut off without warning. Like just goes black and I need to start up again. I also have been having mounting issues with my mini mag as well as today while recording, my camera glitched out and gave me the image attached. Any idea if this might be a card issue? I really hope it's not the camera as it's brand new but should be covered by insurance it's frustrating that I would have issues like this after the amount of money spent. You would think there would be more attention to detail?
 

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To me all of the above sounds like poor power. Are you able to test to run it from a different powersource like ac power or such?
 
Björn Benckert said:
To me all of the above sounds like poor power. Are you able to test to run it from a different powersource like ac power or such?
Click to expand...

Hey so it shouldn’t be the power, I’m using the RED bricks with an I/O expander.
 
Random power offs could allude to a beta firmware thing, so if you can send a log to RED.

Mini-Mag mount stuff, most issues have been resolved one running a Secure Format. Which is something that sould be done every major firmware release.
 
AlexJones said:
Hey so it shouldn’t be the power, I’m using the RED bricks with an I/O expander.
Click to expand...

That does not exclude it as a cause. Could still be it so better try with the ac adapter and you still have failiure I would try a different power module.

If you got accessories running from the same power sourse then its even more likly.
 
Hey Alex-

I just ran into this two weeks ago. I was on my Weapon Helium and running pre-record and got that same error message twice. I sent a log
to RED and they asked if I had secure-formatted the SSD I was using. I hadn't. RED said it's mandatory to secure format when you're
going to use pre-record. I did a secure format on the same SSD, ran a test and had zero issues after that. Might be the same issue for
you.
 
Daniel John said:
Hey Alex-

I just ran into this two weeks ago. I was on my Weapon Helium and running pre-record and got that same error message twice. I sent a log
to RED and they asked if I had secure-formatted the SSD I was using. I hadn't. RED said it's mandatory to secure format when you're
going to use pre-record. I did a secure format on the same SSD, ran a test and had zero issues after that. Might be the same issue for
you.
Click to expand...

Hey so does this apply every time you format the card? I noticed it doesn’t happen when I secure format it but I never had to secure format with the epic MX unless I had issues. Mini mags are new to me. So I need to zero it out each time now?
 
I’m now on 6.3.5 because 7.0.0 was giving me more issues
 
This is one of those things where it happens enough to worry me but not enough to just plug in the AC for a few hours. It’s like when you have something wrong but then you go to the store to show it and it won’t happen to prove it. I’m a wildlife filmmaker and a very busy one at that so testing on AC isn’t really an option and I seriously doubt it’s the power. This looks more like a media issue. I run the weapon pretty bare bones and only the helium is being operated during power and nothing else. It’s a thought but I don’t think you’re right on this one. I would see more issues concerning power.
 
Hey Alex, did you get that "audio buffer overflow" message before the camera shuts down?
Every now and then I use pre record I get a similar behaviour of the camera ( I run Epic dragon)
I could reduce it buy secure formatting the media and keep the temperature on my dragon low, maybe this helps a little
 
I'd send a log file to RED. I had a similar error code with random shutdowns last year on my Scarlet-W. Turned out to be an issue with one of the boards inside. If it seems like a power issue it could be worth trying to replicate the issue with another I/O expander module if you have one handy.
 
AlexJones said:
Hey so does this apply every time you format the card? I noticed it doesn’t happen when I secure format it but I never had to secure format with the epic MX unless I had issues. Mini mags are new to me. So I need to zero it out each time now?
Click to expand...
I'm going to sound like an idiot because I don't know what's happening internally in the SSD when you format vs secure format so I can't speak to the technical side of it but
my rep said he's actually asked the engineers for a feature request that has some sort of notification that pops up on the camera that tells users to secure-format their card when pre-record is enabled. He just said it puts a lot of stress on the media because it's constantly recording and deleting. Could be magnified on the Helium because it's that much more info than the MX?.. I will periodically secure-format my mini mags when shooting normally but not even close to every time. Like maybe every tenth time. Only time I've run into an issue has been with pre-record.
 
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