RED CUSTOMER SUPPORT

[keith morton]

DOES IT EXIST?????

 

[Peter Majtan]

DOES IT EXIST?????

Is that a trick question?
You can contact RED support via email support@red.com for your "normal" issues.
If you need something urgent - just pick up the phone...

For most issues just start here:

https://support.red.com/home

You can find all telephone numbers in the same place where you submit your ticket:

https://support.red.com/anonymous_requests/new

Peter

 

[Phil Holland]

Yes. Very much so. Considering the vagueness of this post may I ask if you have or have not contacted your Bomb Squad Rep? Is this camera issue? Order issue? Something else?

 

[keith morton]

ALL OF THE ABOVE

 

[Peter Majtan]

With their service centers being located all around the world it means that there is always a number you can call 24/7...

http://www.red.com/service_centers

 

[Keegan@Netflix]

Keith,

Please email me directly. michaelk-at-red-dot-com.

Keegan

ALL OF THE ABOVE

 

[Phil Holland]

ALL OF THE ABOVE

With the rather quick response to this thread I imagine with several Redusers currently online willing to help some might be able to guide you in a good direction.

Don't know what's going on at Red HQ (though I know they are open today), but I will say it is a holiday weekend.

*edit - There's Keegan

 

[Marc Wielage]

And what impresses me is that he popped up less than 20 minutes after the question was asked. I think Red tries very, very hard at providing good customer support from my perspective.

 

[Björn Benckert]

It's easter. is it not?

 

[keith morton]

EVERYTHING IS BEAUTIFUL! SO IS RED