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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

New Board Exchange Schedule

Luis Otero

Luis Otero

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Do we know when the exchange of the boards will start to happen for the oldies (#711)?:excl: :mail1:
 
The upgrade program is happening now. We do not have a schedule to post. I would think your batch would be toward end of 2008/early 2009. Just an estimate as volume on a week by week basis is pretty hard to predict...

BC
 
farroutpro said:
Several reports are coming in that with the Audio Hardware upgrade for the Red One the eyepiece pulsates with the audio coming into the camera on any of the TA3's ports. At this point no one is reporting if this is affecting the picture quality being recorded.
Click to expand...

I just ran (via TA3) some Metallica, House, and some classic '80s music into ELVIS (RED #006) which has new audio upgrade - and my EVF does not pulsate - I've never heard this before.
 
I don't have serial numbers, but just last week while I was on a major commercial campaign for the #1 video game console we experienced it on the upgraded camera. Cameras were from a local LA rental house.

Two of my partners have experienced it here in Los Angeles as well. Both were on commercial productions and the cameras were from rental houses.

In all cases audio was sent to the red camera from the sync sound recording system. In my case the recording system was a Cantar X2 using the Aaton line level booster adapter. Timecode was continuously feed via a Ambient ACL202TC to the R1.
I also tried sending wirelessly to the R1 and the pulsating continued. Power for the Red1 was provided by Red batteries and the Anton Bauer Cine series.

The other recorder system used was a Fostex DV824 and a Cooper 208D also feeding line level. TC was not sent to the camera.

If I have more information I will update
 
It may be difficult for Red to reply. They're a little busy right now complaining about a UK company making an accessory for their camera. Take a look at where they're posting and you'll quickly find out what's important and what's not. According to initial estimates, most of our cameras should have had a new audio board by now.
 
farroutpro said:
Several reports are coming in that with the Audio Hardware upgrade for the Red One the eyepiece pulsates with the audio coming into the camera on any of the TA3's ports. At this point no one is reporting if this is affecting the picture quality being recorded.
Click to expand...

It may well be that all of the cameras in this report had the new audio board. But there is no way to know if the board is the cause, until the reported cameras come in for evaluation. The board has been shipping for a while so there are many cameras with the upgrade. It would be great if when people have these issues in the field if they report them at the time to Red. Help us help you. We want to diagnose this properly.

Brian Ferguson
 
Nicholas.. stop being a jackass.
 
Sorry TJ. I didn't realize the implications of my last post. The irony is that I defend this forum all the time - especially at cinematography.com. However, if you take a look at how many questions go unanswered in this audio forum vs. others, it's undeniable that... never mind. Sometimes I forget the rules of the sandbox. I recant my last post with the deepest of apologies to those that were offended and to those who were denied information based on the fallout.

Nick.
 
I experineced the audiosignal disturbing the EVF, it happened with the old audio board some weeks ago, didn´t pay much attention to it since i shoot 95% of the time with no audio into the camera, but i will tomorrow if i can reproduce it.

Manuel
 
Nicholas Shields said:
According to initial estimates, most of our cameras should have had a new audio board by now.
Click to expand...

Correct, "according to initial estimates". However since then, we have evolved the upgrade program beyond the audio board and i/pin data. We have added battery plate updating, lens firmware updating, cable swaps, etc. With added tasks to be performed - all at no charge to the customer - the processing time has increased. The good news is as we do more and more of these upgrades, we are streamlining the process and our pace is picking up. So, prior history of cameras per week is not a true indicator of future.

That being said, we cannot control when a camera is sent in - that is up to the customer as it is done at THEIR convenience. That leaves spikes and valleys in camera gear inbound to us. And, with a lot of people going on holiday in the coming weeks, we expect a big influx of cameras to hit both us here in the US and at the RED EUROPE facility.

So, with that unpredictability of when cameras will arrive, we can't post a firm (or even loose) schedule. If we get a ton of cameras in one week, we do not send out the email to additional people to send in their gear that week.

So everyone understands, RED has two teams entirely dedicated to this upgrade program - one here in the US and one in the UK. We are getting through cameras as quickly as possible - not rushing (that is not a good idea for you or us). It is a very time-consuming process that required additional space, people, parts, etc. This is not something we are taking lightly and I hope everyone appreciates that fact. So, please be patient. It is very frustrating for everyone involved at RED in this process to hear people act like we are dragging our feet or just not going fast enough for their taste.

It is okay to be anxious and excited. It is not cool to act like we are letting you down or taking too long.

BC
 
I have to agree with Brent, RED will not let you down. I feel very fortunate just to have an R1 and I recommend to just keep shooting and in due time you will get that special email and we should be thankful its a FREE service charge.

This is my 1000th post I think so I wanted to at least say

"Have a great holiday RED team...keep up the good work and thanks for everything!"

Sincerely

Clayton Haskell
 
Indeed, may a little gratitude and grace invade the few petty grumblers, the naysayers, the poor Scrouges of our community -- and open their eyes to the incredible cornucopia of generosity Red has shed on us all! And my bet is the elves at Red will be putting in new sound boards et cetera, even on Christmas eve...
 
anyway, if it's any help cameras 400-450 just go the call-up notice.
D
 
I guess if one becomes really desperate they could just sell their Red One and buy a new one off the line with all the upgrades.

Yes Happy Holidays to all the little elves in the Red workshops!
 
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