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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

May Update... The month of Raven

Jarred Land said:
Thanks Alain. I think you were one of those guys early on in this thread that said " well that sucks but I understand, so I will wait ".

I am gonna put my money where my mouth is.

I am going to sit down with Brent and select some of you Scarlet-W customers, including yourself, that had a good attitude on the first day of this thread and I am going to switch your Scarlet-W order to Weapon MGs for no extra charge when those lines start up again.

Happy Mothers day :)
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Holy shit that's awesome! I've been a long time red user but first time owner (soon!) thanks to Raven! I lurk around here a lot just taking in all the info and insight this talented community has. I don't post a lot because I know how to search :lol: but I felt the need to chime because I've had a good experience. Got my Raven order in on 9/25 and I'm currently sitting on a pile of new batteries and gear just waiting for the camera to get here! Just wanted to say thanks for all the transparency because waiting 8 months is hard enough when you have no idea whats going on. Been through the Blackmagic ringer before... The whole Red team has been awesome, especially my rep who's been putting up with my emails and questions for months! Keep doing what you do Jarred!
 
Jarred Land said:
Thanks Alain. I think you were one of those guys early on in this thread that said " well that sucks but I understand, so I will wait ".

I am gonna put my money where my mouth is.

I am going to sit down with Brent and select some of you Scarlet-W customers, including yourself, that had a good attitude on the first day of this thread and I am going to switch your Scarlet-W order to Weapon MGs for no extra charge when those lines start up again.

Happy Mothers day :)
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You don't see the President of Black Magic, Cannon, Sony, or ARRI put their money were their mouth is. This is why I love Red.

P.S I'm curious how Brent is going to react. :-)
 
Jarred Land said:
I am going to sit down with Brent and select some of you Scarlet-W customers, including yourself, that had a good attitude on the first day of this thread and I am going to switch your Scarlet-W order to Weapon MGs for no extra charge when those lines start up again.

Happy Mothers day :)
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That's pretty awesome Jared! I'm usually one that stay's pretty quiet on the forums, you can tell based on my post count.

As a long time RED shooter I really appreciate this open community that the developer engages on. I scroll the forum weekly to learn and read user feedback about the cameras. It's sad to see that people are coming hear to bitch, because that doesn't get you anywhere.

I have been shooting on the platform since RED ONE. I never owned, because I never needed to. However, when RED decided to take most of everything that is amazing about the Epic and put it in the form of the RAVEN I was immediately sold. When the S-W was announced with an option for me to swap, I was again sold.

Of course, I have had plenty of projects since January that my pre-ordered S-W would have been perfect for. Instead of complaining about the camera I don't have, I've just been test driving CF Weapons in the mean time. Through these rentals I have fallen deeply in love with all of the things that make DSMC2 great. The advantages are so immense that I have now looked at ways I can justify the jump straight to the weapon. The CF Weapon is no joke, it's one of the greatest platforms I've worked with.

To this day, I still have no idea where I stand in the S-W queue. I placed a deposit for a RAVEN on 10/23 which I swapped for the S-W on 12/21. Rather than harassing my Bomb Squad rep or venting through the forum, I've been patiently waiting my turn in line.

Y'all should be stoked you're getting in essence the same camera features for a fraction of the cost.

Keep shooting!
 
I just popped in and that is amazing what Jarred did for Alain. i have bought a ton of cameras over the past 10 years and I am jumping into my first RED because now financially I can. This company is unique and you feel like you have a voice which to me is important when you are dropping tens of thousands (just 10 for me lol) I was pleasantly surprised to have my rep Nick contact me about my Raven being ready.

I think sometimes we forget that we spend a good amount of money on our tools and I for one feel like you should be treated above and beyond when spending your hard earned cash. RED does that, it really does feel like a family and what more could you ask for? Mama always said if they can't treat you right take your money and go somewhere else. RED treats me right so they will get all my CASH lol.
 
I really Love this forum, this is just awesome. Since i got out of college 5 years ago i have been working hard to have my own Red Camera, and this is finally The year, i have been shooting with variour cameras, mainly sony. The first time i used a Red was 2 years ago and The DP Just looked at me and said " you look like a child at a candy store ". I hope you guys can keep this helpfull members happy, since i have learn so much from them.

PS: I am a new member ( long time reader ) and i am not looking for any free upgrade. Just love The kind gestures i have seen from The top chiefs, and from The members.
 
Matthew Quinn said:
yah the loaner thing IS huge. good luck on the shoots!
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They even stepped it up a notch... I have a shoot beginning in Mid-June, and my rep said he'd try to arrange a loaner for that one in case my Scarlet-W didn't get allocated in time. Since that's a big project (feature length, all told, though episodic), that's even past the official end of the loaner offer.

That is very rare in any industry. Hell, try to find that level of commitment from, say, Microsoft... Even when you're working FOR Microsoft.
 
Jarred Land said:
Thanks Alain. I think you were one of those guys early on in this thread that said " well that sucks but I understand, so I will wait ".

I am gonna put my money where my mouth is.

I am going to sit down with Brent and select some of you Scarlet-W customers, including yourself, that had a good attitude on the first day of this thread and I am going to switch your Scarlet-W order to Weapon MGs for no extra charge when those lines start up again.

Happy Mothers day :)
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Yet another reason why RED is RED and why Jarred is the Fire Chief!

Sadly, I'm sure some folks will find a way to complain about this incredible action by Jarred hehe.

Happy Mothers Day to the RED team!
 
Without kissing ass or anything I hope this underlines that RED's customers aren't exactly dealing with your average camera manufacturer when it comes to these cameras.

You have the President and others on freaking Mother's Day tackling issues, and in this case, tickling new members of the RED family.

Patience and a level head go a long, long way around here and throughout the industry.
 
:ohmy: This is huge! I am thoroughly pleased, now more than ever, with being new to the Red family. I bought into the system for the image quality and value, but have discovered there's a whole hell of a lot more to this company than just that. So cool to see this revolution in how business SHOULD be done. Thanks fellas for setting the bar high.
 
Jarred and all the folks at RED are the real deal. I can't imagine not being part of the RED family. They have treated me well when I need them in some situations. In return I try to contribute to the community where I can. It truly is like a family. So be nice, play fair, and make cool shit. Everyone is happy.
 
Matthew Quinn said:
dang. wtb on the list. but i got my camera already haha
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I Feel you Mattew.... I just woke up from a long day of shooting a project in Japan. First thing i do is pop in to red user for a little excitement and i got that right away. It's amazing to see red standby its customers I've never felt better about being a red user and owner. I can't front though I am slightly jealous but only slightly because I do get to shoot my Scarlet-W in the land of the rising Sun for 15 more days :) Jarred you are the man
 
Jarred Land said:
Thanks Elsie. And don't worry, the number of " thank you's " from Raven customers I have received in the last week far, far outway the few people standing on their little box revolting here.



Trust me.. every company does. Not just ones that make cameras... but everyone that has customers you can bet they treat the good ones a little better than the bad ones. I am sure you all do the same with your customers.

Regardless... you jumped to your own interpretation on the meaning of my statement based on your own reflection.

" I am going to start modifying the Que line based on peoples' attitude. " Is what I said.

If you had a positive outlook.. you could of read that like I am going reward all our customers with a good attitude.

Not only by pushing everyone with a good attitude up in Que, but down the road almost everyone finds themselves in a tight spot and have a favor to ask.. and I always pick up the phone for people that I like. It's been like that since we started.
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Found myself in a tight spot last year and Jarred did pick up and took care of me. I don't think the man is asking anyone here to suck up to him. I am sure Brent + Jarred accept all constructive criticism and take it and attempt to better at whatever faults they have. All they want is for people to see both sides of the picture and be understanding.

No matter what bad experience you may or may not have had with RED - At the end of the day we have the president of the company on a fourm responding to our posts. RED has always been open with everything. That is called GREAT customer service.

PS: Quick shoutout to the best rep in the game: Kevin Soloman!
 
Jarred Land said:
Thanks Alain. I think you were one of those guys early on in this thread that said " well that sucks but I understand, so I will wait ".

I am gonna put my money where my mouth is.

I am going to sit down with Brent and select some of you Scarlet-W customers, including yourself, that had a good attitude on the first day of this thread and I am going to switch your Scarlet-W order to Weapon MGs for no extra charge when those lines start up again.

Happy Mothers day :)
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wow..I would like to be one of those guys...even if my Ducati can't keep up with your Tesla....haha....

Edit: I too have a baby on the way....My son is due on July 1st...hope to have a DSMC2 camera by then to chronicle his birth...but if not...you can bet I will be using my trusty MX!...
 
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Phil Holland said:
Without kissing ass or anything I hope this underlines that RED's customers aren't exactly dealing with your average camera manufacturer when it comes to these cameras. You have the President and others on freaking Mother's Day tackling issues, and in this case, tickling new members of the RED family.Patience and a level head go a long, long way around here and throughout the industry.
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I really hope this doesn't come off as defensive on my part, but I know that I personally am just a "little guy" that doesn't have any clout or push when it comes to camera companies (not talking RED specifically, here). In many of those cases, arguing your point seems like the only thing they'll respond to because they don't want to lose a customer. The flip side of that is that they don't necessarily extend gestures the way RED has done, going above and beyond for the customers that are good to work with.

I've had really great relationships with a lot of accessory manufacturers I've talked closely with, such as Convergent Design and Letus. Even though I doubt it's the impression I've left so far on this forum, I think everyone I've dealt with would say I'm pretty laid back. I've had some pretty catastrophic issues on some hardware in the past and I know the companies were truly grateful that I was so easy-going and patient in resolving the issues.

I need to hold RED in the same regard as I hold those smaller companies. Not the same class as the giant, faceless companies like Canon and Sony that I've dealt with.

In short, I probably need to recognize that RED is doing huge-company things with small-company resources. Thanks for the perspective, Phil.
 
Jarred Land said:
I am gonna put my money where my mouth is.

I am going to sit down with Brent and select some of you Scarlet-W customers, including yourself, that had a good attitude on the first day of this thread and I am going to switch your Scarlet-W order to Weapon MGs for no extra charge when those lines start up again.
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Epic. Awesome move Jarred.

Seriously, this thread is a bit infuriating. Transparency is valuable and I feel like you guys get dragged through the shit for it sometimes. So good on you for rewarding a little good behaviour. That's a boss move, well done.
 
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