May Update... The month of Raven

[bart cortright]

Why all the anger?

Guys...you have the president of the company personally reading pages and pages of people asking questions and complaining and he's doing his best to answer all of them without making any unrealistic promises. Is there any other company near the size of RED that does that? What more can you expect?

The reality of it is that a lot of people ordered cameras, if you wanted it sooner you should have ordered it sooner, there was no way for RED as a company to produce more cameras than they estimated would be ordered. Just wait patiently, would you rather get your camera faster and it have bugs / issues?

 

[Josh Becker]

Why all the anger?

Guys...you have the president of the company personally reading pages and pages of people asking questions and complaining and he's doing his best to answer all of them without making any unrealistic promises. Is there any other company near the size of RED that does that? What more can you expect?

The reality of it is that a lot of people ordered cameras, if you wanted it sooner you should have ordered it sooner, there was no way for RED as a company to produce more cameras than they estimated would be ordered. Just wait patiently, would you rather get your camera faster and it have bugs / issues?

He's also just told us that we're going to be punished (push us back in the queue) for speaking our minds on said forum. I've never heard of a company doing that. I ordered the Scarlet-W within two hours of its announcement. Can't really get a whole lot sooner than that.

 

[Kristopher Colavecchio]

He's also just told us that we're going to be punished (push us back in the queue) for speaking our minds on said forum. I've never heard of a company doing that. I ordered the Scarlet-W within two hours of its announcement. Can't really get a whole lot sooner than that.

I can't speak for Jarred, but I'd assume it isn't as much about what's being said as it is about the general attitude of the posts. An old motto of Jim Jannard's that feels relevant. "We reserve the right to refuse service to anyone with a bad attitude."

 

[Josh Becker]

At this point, I know that the situation is what it is. No amount of complaining will change anything, (and I'm not saying that in a bitchy way, I promise) since it sounds like RED needs to shift gears and it will result in better fulfillment across all of their products down the road. I'm cool with that.

I think a lot is lost through text on the internet. My tone is probably way more pushy and bitchy than I intend. I'm certainly not talking shit on RED, most of my responses have been to people who are trying to make me feel like I shouldn't be upset. I think I have every right to be. But my right to be upset doesn't trump any of RED's company decisions. They need to (and are) making decisions that will give them the best results as a company. I totally get it. I've expressed my appreciation for them having a forum and taking the time to respond to us. And let me apologize now if I've sounded like a broken record. Forums can be great for talking but they can also give the wrong idea, since the text and tone is interpreted differently by everyone who reads it.

 

[Curran Giddens]

I believe it was told to us since the beginning when the started ship date would be and NOT to plan new work and expect the camera to magically arrive right before your shoot. I think loaning cameras is far above what was promised. People are putting their misplaced anger from planning to have their camera before a shoot on RED when it was clearly pointed out not to..

Exactly. I run a very small rental co. and have ordered a few cameras from Red in the past. I always make it a point to never promise a piece of gear to a client unless I have it in my hands. Luckily my Scarlet-W Brain was allocated on Thurs, Feb. 18 and shipped the very next day. Scarlet-W started shipping when Red said they would. I'm sure there are a bunch of Scarlet-W's out there for rent if your camera won't ship in time for your shoot.

 

[Matthew Quinn]

thing is guys, they could say absolutely NOTHING and leave everyone in the dark and would STILL sell crazy cameras. I've noticed what the heads of red do NOT like is rude language directed at their team. courtesy goes a long way

 

[Phil Holland]

I'm sure that was just a way to attempt to calm people down since nothing else is working....

Here is what is working. A lot of people at RED working nonstop on your cameras. There is a very large demand for all if the DSMC2 bodies, but Raven has entered a market and the volume of orders has been massive.

We're 8 days into May (5 business days). RED us dedicating this month to push out Ravens and other already allocated cameras as fast as they can without sacrificing quality. These aren't things you slap together from parts in a bin and ship out at the end of the day. Sensors, hardware, and cameras must be QC'd. And there's logistics involved way beyond that even.

Constructive criticism is usually well received here, that's good. A lack of patience and/or spreading misinformation isn't working. Voice the concerns, but keep it respectful. RED takes it personally when the burning is felt because there's a lot of people busting their ass to make all of this possible.

 

[Jarred Land]

With all due respect, if you are really going to "modifying the Que line based on peoples' attitude" that would be really unprofessional and I'm sure for some the last drop that spilled the cup. if you can't take Criticism when make a mistake I dont understand why you have this forum, only to hear the sycophants?. I don't know if you are aware of the situation but The company I work for still waiting for their Scarlet-W their paid in full before NAB. reading this pages you can see this is not an isolated case.

People can complain all they want, I can handle that, I've been doing this for along time and I know that complaints are good and often lead to us building a better product. But that's not what this is.

When you spread lies and you state facts that are simply not true and that are damaging... you are not only being non-professional , but you are also committing something called libel.

If you for some strange reason would prefer us to go down that path instead of me slapping you on the wrist and asking you to stop lying to everyone.. then by all means... but I think that's nuts.

People can bitch and complain and be total assholes all day long. That's the freedom that we all share. But that freedom goes both ways.. We also have the freedom to choose not to have those kind of people as customers.

 

[Josh Becker]

People can bitch and complain and be total assholes all day long. That's the freedom that we all share. But that freedom goes both ways.. We also have the freedom to choose not to have those kind of people as customers.

haha damnit, I was feeling better until you added this part. Fingers still crossed that I haven't been *that* big of an asshole!

 

[Jarred Land]

haha damnit, I was feeling better until you added this part. Fingers still crossed that I haven't been *that* big of an asshole!

no you are ok... you still fall on the good side.

The irony is, again, that if we didn't push aside Raven orders last month to push ahead Scarlet-Ws, Everyone with a Scarlet-W order would be pushed out a month anyways... so it really isn't much of a difference. It is our transparency and me actually telling you how this all works that is making people go sideways.

 

[Elsie N]

no you are ok... you still fall on the good side.

The irony is, again, that if we didn't push aside Raven orders last month to push ahead Scarlet-Ws, Everyone with a Scarlet-W order would be pushed out a month anyways... so it really isn't much of a difference. It is our transparency and me actually telling you how this all works that is making people go sideways.

Just trying to find a silver lining (for you)... if you look at the number of orders and the number of extreme complainers, the percentage must be pretty minuscule. '-)

 

[Jarred Land]

Just trying to find a silver lining (for you)... if you look at the number of orders and the number of extreme complainers, the percentage must be pretty minuscule. '-)

Thanks Elsie. And don't worry, the number of " thank you's " from Raven customers I have received in the last week far, far outway the few people standing on their little box revolting here.

He's also just told us that we're going to be punished (push us back in the queue) for speaking our minds on said forum. I've never heard of a company doing that..

Trust me.. every company does. Not just ones that make cameras... but everyone that has customers you can bet they treat the good ones a little better than the bad ones. I am sure you all do the same with your customers.

Regardless... you jumped to your own interpretation on the meaning of my statement based on your own reflection.

" I am going to start modifying the Que line based on peoples' attitude. " Is what I said.

If you had a positive outlook.. you could of read that like I am going reward all our customers with a good attitude.

Not only by pushing everyone with a good attitude up in Que, but down the road almost everyone finds themselves in a tight spot and have a favor to ask.. and I always pick up the phone for people that I like. It's been like that since we started.

 

[Alain M]

First of all: Happy Mother's Day RED... For bringing RED Babies to our World!!! We are a very normal family... Normal meaning Loving, Fighting, Some making mistakes.. Others over steaming... & Jarred slapping wrists every now and then!!! ...And in the end : 99.9 % All happy!!! I love it! 'RED FAMILY"

 

[Josh Becker]

Thanks Elsie. And don't worry, the number of " thank you's " from Raven customers I have received in the last week far, far outway the few people standing on their little box revolting here.



Trust me.. every company does. Not just ones that make cameras... but everyone that has customers you can bet they treat the good ones a little better than the bad ones. I am sure you all do the same with your customers.

Regardless... you jumped to your own interpretation on the meaning of my statement based on your own reflection.

" I am going to start modifying the Que line based on peoples' attitude. " Is what I said.

If you had a positive outlook.. you could of read that like I am going reward all our customers with a good attitude.

Not only by pushing everyone with a good attitude up in Que, but down the road almost everyone finds themselves in a tight spot and have a favor to ask.. and I always pick up the phone for people that I like. It's been like that since we started.

Haha, you're right. I'm normally super positive but with all my recent whining I had to assume I wouldn't be on the positive side of that queue modification!

And it's true, I definitely bend over backwards for good clients that treat me well. That said, thanks for all the updates. I'll step down off my soap box and wait patiently for June. Plus, my wife is approaching her due date with our first baby... I'm sure she would give you a big hug and a thank you for not shipping my camera this month!

 

[Kabilen Mullaithilaga]

Haha, you're right. I'm normally super positive but with all my recent whining I had to assume I wouldn't be on the positive side of that queue modification!

And it's true, I definitely bend over backwards for good clients that treat me well. That said, thanks for all the updates. I'll step down off my soap box and wait patiently for June. Plus, my wife is approaching her due date with our first baby... I'm sure she would give you a big hug and a thank you for not shipping my camera this month!

Mmmm... first baby.... prepare to be busy for 3 months straight, that plus being tired all the time.
Good luck and congratulations.

 

[Jarred Land]

First of all: Happy Mother's Day RED... For bringing RED Babies to our World!!! We are a very normal family... Normal meaning Loving, Fighting, Some making mistakes.. Others over steaming... & Jarred slapping wrists every now and then!!! ...And in the end : 99.9 % All happy!!! I love it! 'RED FAMILY"

Thanks Alain. I think you were one of those guys early on in this thread that said " well that sucks but I understand, so I will wait ".

I am gonna put my money where my mouth is.

I am going to sit down with Brent and select some of you Scarlet-W customers, including yourself, that had a good attitude on the first day of this thread and I am going to switch your Scarlet-W order to Weapon MGs for no extra charge when those lines start up again.

Happy Mothers day

 

[Kabilen Mullaithilaga]

Thanks Alain. I think you were one of those guys early on in this thread that said " well that sucks but I understand, so I will wait ".

I am gonna put my money where my mouth is.

I am going to sit down with Brent and select some of you Scarlet-W customers, including yourself, that had a good attitude on the first day of this thread and I am going to switch your Scarlet-W order to Weapon MGs for no extra charge when those lines start up again.

Happy Mothers day

Wow... okay... so jealous...
Oh well, missed my chance to upgrade to SW and say thank you.
I guess... we can't have it all.... have a good day and happy Mother's day.

Editted to add: BTW, I'm just happy with getting a Raven.

 

[Josh Becker]

Thanks Alain. I think you were one of those guys early on in this thread that said " well that sucks but I understand, so I will wait ".

I am gonna put my money where my mouth is.

I am going to sit down with Brent and select some of you Scarlet-W customers, including yourself, that had a good attitude on the first day of this thread and I am going to switch your Scarlet-W order to Weapon MGs for no extra charge when those lines start up again.

Happy Mothers day

Hahaha damn, if I were Alain, this post would make me have a baby!! Congrats, dude!

 

[Alexander Thomson]

Thanks Alain. I think you were one of those guys early on in this thread that said " well that sucks but I understand, so I will wait ".

I am gonna put my money where my mouth is.

I am going to sit down with Brent and select some of you Scarlet-W customers, including yourself, that had a good attitude on the first day of this thread and I am going to switch your Scarlet-W order to Weapon MGs for no extra charge when those lines start up again.

Happy Mothers day

Holy fucking shit that's AWESOME!!!!!! Go Jarred!!!!

 

[Ashton Hammill]

Thanks Alain. I think you were one of those guys early on in this thread that said " well that sucks but I understand, so I will wait ".

I am gonna put my money where my mouth is.

I am going to sit down with Brent and select some of you Scarlet-W customers, including yourself, that had a good attitude on the first day of this thread and I am going to switch your Scarlet-W order to Weapon MGs for no extra charge when those lines start up again.

Happy Mothers day

Here's where I wish I checked on this form more! :thumbsup: Such a great company and the people that run it, congrats on the lucky few!