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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Komodo shipping?

23.10 as it took them a while to reply about Hydrogen discount and CVP also couldnt use my code.. was suppose to get it this year, now its mid january so probably around March :D
 
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Hello, I am one of those who bought directly from RED on October 26 from Europe, after several failed ETAs, the last one they gave me was January 10 ... does anyone have any news? any change?
��

ps: happy new year
 
Toni Tur said:
Hello, I am one of those who bought directly from RED on October 26 from Europe, after several failed ETAs, the last one they gave me was January 10 ... does anyone have any news? any change?
😓

ps: happy new year
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I ordered on the 24th of October directly from RED and my estimated shipping date is also Jan 10th. The rep said there shouldn’t be another delay, but we’ll see...
 
Larrie Lawson said:
I ordered on the 24th of October directly from RED and my estimated shipping date is also Jan 10th. The rep said there shouldn’t be another delay, but we’ll see...
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Our of curiosity, how current is that estimate? Did you get that guesstimate this week?
 
Ordered 21st October. Was given 18th November - 2nd December as an ETA. Then 11th December. Then 28th December.

Still not shipped. I've can't seem to get a new eta. I've emailed with no reply. So hopefully the 10th jan applies to me and is the last delay.

Fingers crossed!
 
I ordered Nov. 4th... Called on Dec 28th. They Said early February was my Delivery date.
Cheers!
 
Hi! how does anyone get their delivery estimate from adorama or bnh? every time i speak to a rep they tell me they have no information
 
Daniel hills said:
Ordered 21st October. Was given 18th November - 2nd December as an ETA. Then 11th December. Then 28th December.

Still not shipped. I've can't seem to get a new eta. I've emailed with no reply. So hopefully the 10th jan applies to me and is the last delay.

Fingers crossed!
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I don't know anything about the delays...but I can tell you this, it will be well worth the wait. I got my ST in July and it has been really a great addition to my RED fleet. Once the shipping delays are caught up I will probably order another one.
 
Today I had to make a query about the purchase invoice paid in October for my accounting manager and I see that the chat box on the RED page is no longer there, it only lets you send a customer support message ...
I hope this do not indicate more delays.
Any news?
 
Toni Tur said:
Today I had to make a query about the purchase invoice paid in October for my accounting manager and I see that the chat box on the RED page is no longer there, it only lets you send a customer support message ...
I hope this do not indicate more delays.
Any news?
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They probably need to do a better job of letting people know they have shut down support and are moving the whole operation right now i think...
 
Scot Yount said:
They probably need to do a better job of letting people know they have shut down support and are moving the whole operation right now i think...
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Ok, I seemed to read something about it, but I thought it was only for support for repairs or technical problems
Before, in the chat box you could solve problems with accounts or purchases among other questions instantly.
I think that after giving them more than 6k per camera, even if they are moving, they should be able to ansewer to customers.
 
Jesse Lee said:
Hi! how does anyone get their delivery estimate from adorama or bnh? every time i speak to a rep they tell me they have no information
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I ordered production pack December 29th they said should be shipped out by 2nd week of January. It's hit or miss with who you talk to there sometimes they'll give you details and other times not. The brain itself isn't expected until March like BH photo
 
Chris L Johnson said:
I ordered production pack December 29th they said should be shipped out by 2nd week of January. It's hit or miss with who you talk to there sometimes they'll give you details and other times not. The brain itself isn't expected until March like BH photo
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Thanks for replying!
Do you know if that march date is also true for people who ordered through a dealer back in november?
 
Bob Gundu said:
https://support.red.com/hc/en-us/ar...move-to-our-new-location-12-14-2020-1-15-2021
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So according to the link, even though they are moving, customer support is supposed to work ...

“ Sales

New purchases will not be affected by the move, however, due to increased COVID-19 safety measures, shipping estimates may fluctuate beyond the window displayed on RED.com

Technical Support

Our Sales and Support Teams are available in full capacity to answer any questions.”
 
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