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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Introducing Epic-W 8K

Just a quick note to say how proud I am of Jarred and the entire RED Team.

Jim
 
Daniel Soderberg said:
Spent the whole day emailing and calling my rep, but didn't manage to get anything ordered by the end of the day... Only got one sample quote that had my address wrong. Curious if others had a similar experience today?
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I sent my (pre-drafted!) email the moment the announcement went live, and didn't get anything back until nearly 5pm by which time there was no time to get an order put through today. But my rep is always very helpful and responsive, so I'm absolutely certain this was purely down to the sheer volume.

I've always had the feeling that 'the squeaky wheel gets the oil', in other words if you get them on the phone and hound them you may find yourself further up the pecking order - but overall that just slows the process down for everybody so I prefer to just stand in an orderly queue! Anyway, by the sounds of it, those who didn't get an order in today won't be waiting months, so there is no need to fret - soon enough we'll all have those amazing cameras in our hands.

Such a smooth rollout is a phenomenal achievement so congratulations and thanks to all at Red!
 
Daniel Soderberg said:
I was merely trying to see if others were also unable to get their Epic-Ws ordered today... Not complaining at all... I sent you a PM.
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Daniel, all good. I (we/RED) take the we service give out just as seriously as the technology.
 
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From the bottom of my heart a HUGE thank you to Jim, Jarred, Brent and the rest of team RED for the most amazing camera technology, customer service, and community! You guys fucking rock! Cheers to 8K and beyond

Jannard said:
Just a quick note to say how proud I am of Jarred and the entire RED Team.

Jim
Click to expand...
 
Jannard said:
Just a quick note to say how proud I am of Jarred and the entire RED Team.

Jim
Click to expand...

It's always great to see a post from you Jim!
Jarred, Brent and the entire team are killing it.
 
Bob Gundu said:
+1000000

PS: waiting for your next proud moment too Jim.
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x 2:hurray::thumbup:
Brent@RED said:
Daniel, all good. I (we/RED) take the we service give out just as seriously as the technology.
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So true, the RED squad is living testimony. Just as you feel your rep is the best CS you have ever encountered, you get switched to another rep and it's same exemplary service, 2nd to none and their communication ethics is overly efficient especially considering the amount of customers each handles (and this is across all depts, at least Tech Support, and HR). I am sure in not too distant future Schools will start using RED as a business study / research model in "Organisational Behaviors" along with modern day business ethics and communications in the digital age. The effect of this entity called RED is yet to be fully appreciated, perhaps in 50 years time, there would be a set of business rules and practices called the "RED Code of Business Practices".

Congrats on out pacing yourself!!!
 
Thank you for Helium! :party:
What a day to celebrate!
 
And the peae is back on the forum. It was a great day yesterday. And I think everyone got an amazing deal out of it.
RED showed the world that there is no time to sit back and relax. Thanks guys for that can't wait to be future proof again for the coming 4 years.
 
I truly hope that other companies lead by example, and aspire to the altruistic highs that the RED team exemplifies.

My partner has been gob-smacked by your compassion, by the kindness of the community and the close interaction that this forum catalyses.

Incredible to me is your democratizing of 8k, using every 'excuse' possible to help people get their dreams back on track, and all the while teasing us with knowledge that more awaits.

Thankyou RED.

AJ

Jannard said:
Just a quick note to say how proud I am of Jarred and the entire RED Team.

Jim
Click to expand...
 
Wow .. Yesterday was a travel day so I missed all of the festivities here. Incredible news. I have been through a number of pages on a couple different posts but I haven't been able to find anything that mentions the wait or potential delivery expectations. Can anyone chime in on that if its been shared.
 
FIRST Epic-W #1240 in Switzerland landed!!
And already up in the air!!

JARRED, BRENT AND TEAM, thank you so much for making this happen.
I am very very thankful!
 

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