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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

GROUP BUY: Cinegears Wireless Follow Focus Christmas Special!

Damian Horan said:
Also anyone else have issues with the lens losing calibration slightly going one direction on the wheel but staying calibrated in the opposite direction?
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Hi Damian,

please re calibrate the controller.this is the instruction video.
 
Damian Horan said:
Also anyone else have issues with the lens losing calibration slightly going one direction on the wheel but staying calibrated in the opposite direction?
Click to expand...

Yes, I have had this issue, in my testing. The issue is in the infinity end and is just a couple of mm, but still an issue.
 
Anyone waiting for their follow focus?
It arrived end of december, DHL return the gear and then Dyi Fil Tools sent me a package with accessories that i paid like a follow focus.
Anyone as this kind of hassle?
What a nightmare...
 
It's been 9 day, 7 business days since (on page 46 of this thread) Steven said I would receive my REPLACEMENT motor after over a month of unprofessional back pedaling in emails in terms of what the problem with my kit was and what was going to be done about sorting it out. Potentially great product for a great price but TERRIBLE business practices.
 
Luis Ismael said:
Anyone waiting for their follow focus?
It arrived end of december, DHL return the gear and then Dyi Fil Tools sent me a package with accessories that i paid like a follow focus.
Anyone as this kind of hassle?
What a nightmare...
Click to expand...

Sorry you are having issues Luis. Did you email DIY film tools or Steven?

Jamon Lewis said:
It's been 9 day, 7 business days since (on page 46 of this thread) Steven said I would receive my REPLACEMENT motor after over a month of unprofessional back pedaling in emails in terms of what the problem with my kit was and what was going to be done about sorting it out. Potentially great product for a great price but TERRIBLE business practices.
Click to expand...

Sorry you too are having issues Jamon. It sucks because my entire experience with them was exceptional, which is one of the reasons why I was pushing this group buy. Didn't think users would still have issues not receiving their products. PM steven on the forum, see if you get any response.

Again, sorry Jamon.
 
I'd try calling before blasting on a forum. Steven has immediately answered any questions over the phone and you may get a faster solution to your problem. In fact, he was willing to set up a Skype session with me to diagnose and solve an issue. I have had good experiences so far with them.

That said, I have a feeling that cinegears is a smaller operation and may be a little overwhelmed with scaling up their business and all the issues that crop up. I understand your frustration, and It sounds like he was trying to troubleshoot the issue to be sure nothing could be done before issuing an RMA.
 
Hi Chris

I´m talking with Steve and Melody but almost 2 months to get the FF is... bad!
Really hope to have this solved soon or i will move out to other gear.
 
I am still waiting on the extra gears that was supposed to come, and issues with customs to no avail.
Ive been exceptionally unhappy with the whole process and vague correspondence time after time.
The only plus has been the quick replacement of the initial motor. However, i won't be purchasing any more units due to everything.
 
Hellou.

I have just received my unit a couple of days ago, and after initial testing I just I can't get the wireless record button working on the red epic camera….the remote trigger is working fine…the wireless follow focus is working fine…however when I want to start recording in wireless recording mode - pushing rec button on the controller - it just doesn't work. I have followed the instructions on the youtube carefully and I am 100 percent sure I am doing everything as described…does anyone have any idea? I am getting the impression it must be a small hidden gem…did anyone experienced anything similar…or you made it work - wireless recording on the red epic on the first try? thanks in advance for any input...
 
:undecided:
Chris McKechnie said:
Sorry you are having issues Luis. Did you email DIY film tools or Steven?



Sorry you too are having issues Jamon. It sucks because my entire experience with them was exceptional, which is one of the reasons why I was pushing this group buy. Didn't think users would still have issues not receiving their products. PM steven on the forum, see if you get any response.



Again, sorry Jamon.
Click to expand...

Thanks Chris,

Your not to blame, If i had to guess I would say maybe they tried to make too many too fast and QA suffered as a result. I'm pretty patient, I haven't said anything to Steven and I only posted here after 9 days. We're all human, things happen and we bite off more than we can chew sometime (again just speculation on what the issue is). All I ask is a HONEST time frame, if it takes a bit of time to get things working right I'd rather wait, than get get it defective and have to do the back and forth for months. I'm sure things will work out fine, bad business and lack of clarity just happen to be pet peeves of mine :cursing:
 
Jamon Lewis said:
:undecided:

Thanks Chris,

Your not to blame, If i had to guess I would say maybe they tried to make too many too fast and QA suffered as a result. I'm pretty patient, I haven't said anything to Steven and I only posted here after 9 days. We're all human, things happen and we bite off more than we can chew sometime (again just speculation on what the issue is). All I ask is a HONEST time frame, if it takes a bit of time to get things working right I'd rather wait, than get get it defective and have to do the back and forth for months. I'm sure things will work out fine, bad business and lack of clarity just happen to be pet peeves of mine :cursing:
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Hi Jamon,

have you received our e-mails? we had send you many e-mails, a replacement unit has been sent to you 1 week ago. I will double check with usps tomorrow morning
 
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Drazen Stader said:
Hellou.

I have just received my unit a couple of days ago, and after initial testing I just I can't get the wireless record button working on the red epic camera….the remote trigger is working fine…the wireless follow focus is working fine…however when I want to start recording in wireless recording mode - pushing rec button on the controller - it just doesn't work. I have followed the instructions on the youtube carefully and I am 100 percent sure I am doing everything as described…does anyone have any idea? I am getting the impression it must be a small hidden gem…did anyone experienced anything similar…or you made it work - wireless recording on the red epic on the first try? thanks in advance for any input...
Click to expand...

HI Drazen,

As we discussed by phone, please upgrade you Red epic to latest firmware.
 
Luis Ismael said:
Anyone waiting for their follow focus?
It arrived end of december, DHL return the gear and then Dyi Fil Tools sent me a package with accessories that i paid like a follow focus.
Anyone as this kind of hassle?
What a nightmare...
Click to expand...
Hi Luis,

you order has been shipped but no body answer the phone, therefor, DHL returned unit to us. The customs in your country made mistake, we are working with them to resolve the issue, this is beyond our control.

We are sending you another unit now.

thanks,
 
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As I explained several times on email Steven... DHL never, ever call me. If they told you that they did... well they are liars. Simple as that.
I contacted them on 7 january because nobody was contact me... and they told me that they will handle customs.
Without any explain... the shipment was returned on the 9 of january.
The mistake emerge because you send me a second package without warm me, so I was expecting a FF and send them the FF invoice... What i received was a couple of acessories and i paid tax customs for a FF.
Now am waiting to know if i gonna pay AGAIN the customs taxes...
 
I ended up paying customs twice, once for original motor, and once for replacement. Haven't heard back in regard to it from Steven, despite PM and Email.
 
The motor could be damaged if it is set too tight aganest the lense hears.

when the blue and green light flashing, the gear is turned into self protection mood. when this happen, please turn motor off, leave a little space between the motor gears and lens gears(0.1-0.3mm), re-conect the motor and the wireless controller.
 
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Steven hi,

we have updated our red epic to the latest firmware and the problem is solved…this is a fantastic unit…works like a charm and having the ability to trigger the camera in wireless mode is fantastic, since we do quite a lot of crane shots - this feature is ultra useful to us…thanks for the great support...
 
Steven,
Thanks for taking the time to answer all my questions on the phone yesterday. The customer service your exhibiting is truly above and beyond. I have to tell you I get nothing but compliments from AC's using the wireless focus, they can't believe the performance and value.
Cheers!
 
Any chance someone could get my missing gears to me, just been several months. Truly frustrating.
 
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