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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

EPIC Reservations Begin...

take a rest Brent!
 
Brent@RED said:
No rest for the wicked. Drank a Red Bull, took my son for a walk around the lake and have boatload of PM's and emails to get through...

BC
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I have a 14 month old Brent so I know how much they like attention. I just want you to know we really REALLY appreciate all of the work you are doing taking care of us.
 
That's great news about Stage 2 reservations Jim...:)

Kudos Red (Bull) Team for all your long hours and hard work getting to this point!

I'm still thinking the RED User Party next week will hold some smokin' surprises though...:sifone:
 
So exciting! But why the rush everyone? It's in the order in which your Red shipped, so there's no point in panicking right now... correct? We received our Red in October 2007 (#63), but my partners and I haven't yet decided on Stage 2 or 3.

Brent correct me if I'm wrong, I have until May 1 to make that final decision and it won't affect my Epic ship date... right? Or do we need to hurry and decide now?

Thanks for all your hard work guys!
 
Steve Gibby said:
That's great news about Stage 2 reservations Jim...:)

Kudos Red (Bull) Team for all your long hours and hard work getting to this point! I'm still thinking the RED User Party will hold some breathtaking surprises though...:) :) :)
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im guessing lots of cool new modules to make life even more fun :yesnod:
 
mikeburton said:
Does this mean the Tattoo program has already begun? I think it would be nice to have some kind of info as to when we could imagine these units will begin shipping.
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My guess is TATTOO will start at NAB.

Oh, how I wish I could be there... :drool:
 
Brent@RED said:
No rest for the wicked. Drank a Red Bull, took my son for a walk around the lake and have boatload of PM's and emails to get through...

BC
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...giving a lot of anxious people peace of mind. Thanks Brent!
 
Jeremy Neish said:
So exciting! But why the rush everyone? It's in the order in which your Red shipped, so there's no point in panicking right now... correct? We received our Red in October 2007 (#63), but my partners and I haven't yet decided on Stage 2 or 3.

Brent correct me if I'm wrong, I have until May 1 to make that final decision and it won't affect my Epic ship date... right? Or do we need to hurry and decide now?

Thanks for all your hard work guys!
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Correct, it is in order of the delivery date.
 
Like I said, ...peace of mind. I, for one, will sleep better at night knowing my registration is complete. ;)
 
Jeremy Neish said:
So exciting! But why the rush everyone? It's in the order in which your Red shipped, so there's no point in panicking right now... correct? We received our Red in October 2007 (#63), but my partners and I haven't yet decided on Stage 2 or 3.

Brent correct me if I'm wrong, I have until May 1 to make that final decision and it won't affect my Epic ship date... right? Or do we need to hurry and decide now?

Thanks for all your hard work guys!
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I put down my deposit the moment I could. You are correct that this is not altogether rational, but there's something exciting about feeling like a small part of this technological upheaval. By means of this forum, we are invited into the development process, and into a personal relationship with the company. Between that an the scale of improvement we anticipate, I'm much more wrapped up in this Red thing than any piece of gear (and there are alot in 30 years) I've ever used. It's cool and fun and also takes really nice pictures.
 
I have to once again say Thanks to Brent and Nate and the other guys behind the Scenes at RED, this guys are really Rocking on a SATURDAY none the less, to resolve some issues with my accounts (have two) and blasted me with PM and e-mails responses thru out all morning..

RED TEAM service really ROCKS!! If some one could be a FANBOY of a TEAM it should be one of the RED TEAM ;~).
 
Hi Brent, will there be any chance of enter stage 2 and get pro I/O module and redmote pro, if available, paying the difference? Thanks. Now i won't sleep till August. :wink5:

Ps: alexa who?
 
Cleared out emails and PM's again. Main lesson from afternoon session - almost every situation was due to customer having more than one email under their account or having multiple accounts each with a different email. So, if you had more than one email during your RED tenure, try them all. The support site allows you to have multiple emails (ie, other contacts on your account) to download with, sure. But, for something as sensitive at Stage 2, it directly pulls from the email address associated with the cameras you are trying to put into Stage 2. Hope that (along with below) helps people moving forward.

BC


Brent@RED said:
Ok, I have personally checked every single person who PM'ed me with login issues and it looks like everything is resolved. Everyone should be able to order at will. Some key reminders I do not want lost in the shuffle of all the posts. These will help you order more smoothly (we learned some lessons along the way tonight, haha):
* If you do not get an order confirmation, your order is not complete.
* You MUST check the check box to the right of the listed camera serial numbers to have them be put as executed for Stage 2. If you check nothing, you will see an empty shopping cart.
* Login with the same email and password that you would use to place an order or download from support site. NOT you REDUSER handle or name.
* Needless to say, our server is getting hammered right now with transactions. If you timeout during the transaction, your deposit order might be cached in the cart. If you submit again, you will add incremental deposits to your cart. Make sure the number of stated deposits in cart matches how many cameras you are doing. If you try to check out with 2 deposits for one camera, it will be kicked out of our reservation system.
* Once the orders slow down today, I will blast all owners eligible for Stage 2. So, you will get an email as well later.
* You have till June 1 to pay your deposit total. In the cart you can pay by credit card now, or pay by wire transfer up until June 1.
* Stage 2 deliveries will be based on RED ONE delivery date, not order date.

Hope this all helps. I was going to go to bed for the first time in over 24 hours - but who can sleep? We are talking freaking Stage 2 here!

I will check back soon after breakfast (dinner, really)... Please PM if you have trouble ordering.

BC
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I for one am ready to depo$it for Stage 3.
 
Santiago Marti said:
Hi Brent, will there be any chance of enter stage 2 and get pro I/O module and redmote pro, if available, paying the difference? Thanks. Now i won't sleep till August. :wink5:

Ps: alexa who?
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AFAIK, the Stage bundles are what they are. I cannot remember if we ever stated there could be mix-and-match.

BC
 
Yes, I believe this very important issue was never clarified. We'll take what we get from RED with such a great deal, BUT, with most everyone wanting the Pro I/O module, I was hoping it would be part of a bundled price, too.
 
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