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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Dragon Update

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Wait, do all Epics (Xs and Ms) get the new fans? As an owner of the new top fan, and believer that the original bottom is better than the 2.0 I'm really confused by this addition. Knock off 500 bucks if that's the case. Or just don't install 'em and I'll sell 'em online to recoup some cost.

I appreciate the offer, but I wish that could be an option at the cost of a little price savings to opt out. Or how about a RED Store credit towards another accessory, please...?
 
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Isaac Marchionna said:
Or how about a RED Store credit towards another accessory, please...?
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Doesn't look likely...

Brent@RED said:
We are not doing a credit. Conversely, if everyone would prefer we don't do fans with the upgrades, I am sure no one at RED would object to not including them.
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I do not agree it would be a great spare piece of kit to have. Priority wise I`m sure it wouldn't come high on anyone's list of spares.
 
Doug Beatty said:
Solid point not answered in the FAQ- will the old fans be shipped back with the Dragon or will they be scrapped/recycled when the 2.0 version are installed?
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Just like with all our upgrades, any parts removed from the gear as part of the upgrade are property of RED and not returned. Pretty sure it is stated in our terms and conditions.
 
Brent, will there be penalties for cameras with non-working parts?
 
Camera has to arrive in functionally working condition to pass IQC inspection. Any repairs needed will be quoted back to the customer.
 
So the 90 day warranty will be on the entire camera after the upgrade?
 
From my previous post:


Customer upgrades their camera with no warranty (no standard or RED Armor) they will receive a 90 day warranty for the upgrade
Customer upgrades their camera and it still has a standard warranty, if it exceeds the 90 days it will cover the upgrade
Customer upgrades their camera and has RED Armor, whatever length they have left on their Armor warranty will cover the upgrade
Customer has the choice to buy additional Upgrade Armor to also project their upgrade


Elsie N said:
So the 90 day warranty will be on the entire camera after the upgrade?
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To answer your specific question the 90 days only covers the sensor itself not the camera.
 
From the Red.com support section:
The SCARLET RED DRAGON Upgrade Program includes:
- New RED DRAGON sensor
- A new OLPF
- A new Front Enclosure
- An updated DRAGON coin logo
- DSMC 1.8” SSD SIDE MODULE laser engraved with “DRAGON”
- A new ASIC board
- DSMC FAN 2.0 UPGRADE KIT (TOP/BOTTOM)

While I don't see how e.g a laser engraving needs a warranty, I would think a new ASIC board certainly should be under warranty as part of the upgrade. Please clarify if this is covered also for 90 days or is it only the sensor?

michaelk@RED said:
From my previous post:


Customer upgrades their camera with no warranty (no standard or RED Armor) they will receive a 90 day warranty for the upgrade
Customer upgrades their camera and it still has a standard warranty, if it exceeds the 90 days it will cover the upgrade
Customer upgrades their camera and has RED Armor, whatever length they have left on their Armor warranty will cover the upgrade
Customer has the choice to buy additional Upgrade Armor to also project their upgrade





To answer your specific question the 90 days only covers the sensor itself not the camera.
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We cover it in terms but yes I should have clarified, my apologies. From RED T&Cs "B. Sensor Upgrade Standard Warranty. The Sensor Upgrade and associated parts and labor is warranted for a period of ninety (90) days....."


Werner Jauch said:
From the Red.com support section:
The SCARLET RED DRAGON Upgrade Program includes:
- New RED DRAGON sensor
- A new OLPF
- A new Front Enclosure
- An updated DRAGON coin logo
- DSMC 1.8” SSD SIDE MODULE laser engraved with “DRAGON”
- A new ASIC board
- DSMC FAN 2.0 UPGRADE KIT (TOP/BOTTOM)

While I don't see how e.g a laser engraving needs a warranty, I would think a new ASIC board certainly should be under warranty as part of the upgrade. Please clarify if this is covered also for 90 days or is it only the sensor?
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Priority wise I`m sure it wouldn't come high on anyone's list of spares.
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Since it's a user replaceable part that renders your camera useless if it fails, I've had a spare since day 1.

Nick
 
Nick Gardner said:
Since it's a user replaceable part that renders your camera useless if it fails, I've had a spare since day 1.

Nick
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Great once you get Dragon you`ll have two spares. Very useful :thumbsup:
 
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Sometimes I stop and think about the DVX-100, just so I can appreciate how insane this camera really is, how far things have come, in such a short period of time...

Epic Dragon is a DREAM camera, literally!

RED, some of us realize full well that this was an insane idea made possible only by a crazy amount of passion, talent and sleep deprivation. Thank you!

Get 'em rolling out baby!! The world needs DRAGON!! :)
 
To all: Give Brent a little air since he is soon to become a father again and has been avail 24/7 for a decade.

2nd: For all the good and bad Red has always been supportive and when I have had an issue (and there have been a few) they have come to my rescue even on a weekend. I am presently shooting a feaure in Atlanta and they are right there with answers and support.
I have been part of shooting Spiderman with a beta Epic and now happy shooting Dragon.

After testing I thought it was great, yet Graeme was tweaking the color science right past release..... Amazing.....

Not a fanboy but understand what it takes to compete in a beautiful manner against Arri and Sony

Cheers all,

Peter
 
Brent@RED said:
Good question, Alex. Let me see if we can add that wrinkle. No guarantees we can accommodate, but I can ask : )
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Brent passed along this request and we worked with all parties involved to change the DRAGON upgrade process to accommodate this for customers. The corresponding FAQs on RED.com will be updated shortly.

NICK
 
Nick Grow said:
Brent passed along this request and we worked with all parties involved to change the DRAGON upgrade process to accommodate this for customers. The corresponding FAQs on RED.com will be updated shortly.

NICK
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Thanks guys!
 
What about the old tactical top plate? Do we send it for modification? Or we need to buy the new one?
 
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