Dragon startup fail

[Lee Kelly]

Hi everyone,

I have posted this in 'bugs' forum but thought I would try here too.

A camera guy I am working with has a Dragon on this shoot and when we try and power it on, the fans whirl for 5seconds and then it shuts down. The screen doesnt even come on or anything it just shuts down.
We removed all other accessories, tried red-volt/side handle combo, different v-locks (red brick and generic) different v-lock plate. We unplugged everything from the camera, including the 7in touch, mic cables, d-taps from battery plate, everything and it still fails to power on???

Is there a bug going around?

My personal camera is also on this shoot and we can swap his out when mine is not being used but its not ideal...

Is there a secret button pressing sequence to reset the camera at startup that may help?

Thanks for your time boys and girls.

 

[Stefan Viklund]

The hard reset is "pushing the power button for 20-30 sec". I had this exact thing happen and it was a failed board and had to go go in to RED for repair. That may or may not be your case but if nothing works, file that ticket with red support. Hope it works out!!

 

[Mikael Lubtchansky]

Worth trying a firmware re-install too if reset does not work.
And as suggested file a support ticket as soon as possible to get help from RED.

 

[Chris Luker]

My Dragon did this a few days after I received it.
Red had me send it back and they fixed it within a week.

 

[Kemalettin Sert]

i have the same problem in the middle of very important job.sigh!