Peter Majtan
Well-known member
- Joined
- Feb 29, 2008
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- 3,986
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- Location
- Tokyo, Japan
- Website
- www.petermajtan.com
To make it clear we aren't a DJI authorized distributor we purchased it through Ariel however we have shown interest in distributing for them and distribute for many other related companies/products (blackmagic,woodencam, etc)
I'll let your know how the support progress goes. The build quality of the Ronin is incredible and a great value and hopefully with this products incredible initial success propels them to train a knowledgeable support staff. It just is unfortunate we are going to have to rent a MOVI this weekend instead of getting to use our Ronin which arrived a week ago.
Your first point of contact with such issues should be the dealer you have purchased this from (after you have red the manual front to back and you are sure the issue is not addressed in the manual).
DJI will be launching the new PRO SUPPORT the following Monday.
In the meantime if your reseller is not able to help - feel free to reach out to me at peter(at)derylgroup(dot)com.
I can also provide you with my phone number and Skype ID if you need some more interactive support.
Please bare in mind that I am not DJI's employee and that I am working independent professional just like you guys - so I might not be able to reply immediately or answer the phone right away.
Also I am based in Tokyo - Japan, so please check the local time difference...
I will get back to you ASAP... ASAP = as soon as possible (many people think ASAP stands for "right away" or "within an hour") ;o)
Peter