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DJI Follow Focus Discontinued? What now?

Jason beaumont

Jason beaumont

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I have the DJI focus follow focus. The motor went out which seems to be a common problem with the product, however they have stopped selling the motor. I went to their website it even says the entire kit isn't available. How can a company sell a product and fully stop supporting it less than 2 years later. I'm not sure why , maybe one of you know. Rather then keep investing in motors into I eventually cant find anymore, can anyone recommend a good follow focus that has been around, for around $2000. thanks.
 
Yup. DJI is not ready for Cine Primetime yet.

Funny, I have my father's Hasselblad 500C from the 1960's which was, until recently, backwardly compatible with the last 60 years of their products. Elegant design which stood the test of time. Like Apple, DJI is at it's core a consumer products company which expects their products to be thrown in the trash after a couple years.
 
2 weeks ago I had a DJI motor go toast. My 4th motor... Sent it in they wrote back that even though it was long over warranty they would send me a new one. Had it for 2 years or so.


But yes not the best product they made. To do wrong right they should simply make a new iteration and send it out to everyone that ordered. These motors simply don't last.


I think it´s a firmware thing. If you start the motor /give it power and it´s at the endstop and you don't calibrate right away the motor can happen to push towards the stop and go toast. Thats my theory.
 
I threw mine out, now I'm wishing I would have kept it. So do you think if I contact them directly they will sell me a new one?
Björn Benckert said:
2 weeks ago I had a DJI motor go toast. My 4th motor... Sent it in they wrote back that even though it was long over warranty they would send me a new one. Had it for 2 years or so



But yes not the best product they made. To do wrong right they should simply make a new iteration and send it out to everyone that ordered. These motors simply don't last.


I think it´s a firmware thing. If you start the motor /give it power and it´s at the endstop and you don't calibrate right away the motor can happen to push towards the stop and go toast. Thats my theory.
Click to expand...
 
Jason beaumont said:
I threw mine out, now I'm wishing I would have kept it. So do you think if I contact them directly they will sell me a new one?
Click to expand...


Yes contact them trough their suport and explain the matter. Think they will let you buy one more.
 
Björn Benckert said:
2 weeks ago I had a DJI motor go toast. My 4th motor... Sent it in they wrote back that even though it was long over warranty they would send me a new one. Had it for 2 years or so.


But yes not the best product they made. To do wrong right they should simply make a new iteration and send it out to everyone that ordered. These motors simply don't last.


I think it´s a firmware thing. If you start the motor /give it power and it´s at the endstop and you don't calibrate right away the motor can happen to push towards the stop and go toast. Thats my theory.
Click to expand...
Yes that seems like a fundamental design flaw. Can't be good for lenses either....
 
Funny thing, I have 2, and have never had an issue. Still original motors. Some AC's I work with prefer this system for the simplicity, and I like it for the small footprint on the camera. I guess I've been lucky...
 
The system works fine, is small and light, even nice I would say... until suddenly the motor burns up.
I´m sure DJI is capable of redesigning a couple of things in the motor and solve this. But I think this a marginal product for them (they sell lots of models of drones for different uses, thousands and thousands of them!), and probably given the appearance of competitors like the Tilta Nucleus M, which (given they solve their own problems... ) would leave the DJI Focus out of market, some big guy in the company may have just said "Stop this trouble-making little thing"... and that´s it.
 
... and I am using my fourth motor, too...
Spent $2,000 in the original kit. Then $579 (I think) in a second motor to have a backup, plus $76 in the long clamp for the motor, plus a couple of extra cables... some $2800 on the whole, plus 4 motors traveling from Buenos Aires to California and return...
So, waiting eagerly for better results on the Tilta Nucleus M and expecting to see pricing on the future Teradek RT one-motor stuff to see where to go...

Guido
 
I agree, when it works its great, and simple . Turns my Canon Cn-e lenses with no problem and good accuracy. it sucks about the motor thing.
 
Good riddance. My motor lasted three days on a feature and my battle with DJI customer service lasted three months. I am really excited about the new Cmotion motors with built in receiver that will have the same form factor.
 
The email they sent me back when I asked if I could buy direct.

Hi Jason,

Thank you for contacting DJI Technical Support.
We are sorry to hear that you're having issues with your DJI Focus Motor.

Regretfully, the DJI Focus Motor is currently Out of Stock at our DJI Store. We recommend that you try to contact your local dealer if they have the DJI Focus Motor available.

This is the link o fthe DJI Focus Motor to the DJI Store. https://store.dji.com/product/focus-motor-2007

You can also send the Focus Motor to our facility for diagnosis and repair.
Because your are in United States, you can use our online repair request system to create a case by yourself and then send it in for service. Please follow the steps below:

1. To get started with the online repair request click: HERE
2. Log-in to your DJI account using your username and password.
3. Select your region and country.
4. Once you have entered all of the required information, you will receive a case number along with a shipping label.



Your patience and kind understanding are greatly appreciated.
You will receive an email survey two days after this email if not responded. If you happen to be away and won’t be able to answer this email timely, please disregard the survey and reply to us directly.
Best regards,
Alvin
DJI Customer Support
Website：http://www.dji.com/support
 
You guys are all lucky im going on 18 months of it being in service and they saying they wont repair it, even though it only lasted 2 days after their previous repair. DJI are sooooo bad!!!
 
does anyone have a DJI Focus Remote Controller that they would like to part with and sell to me ? I'm after just the handset.

Thanks in advance
 
Jason beaumont said:
Rather then keep investing in motors into I eventually cant find anymore, can anyone recommend a good follow focus that has been around, for around $2000. thanks.
Click to expand...

Surprised no one has mentioned the Tilta Nucleus M yet, is a game changer for low budget wireless FF.
 
David Peterson said:
Surprised no one has mentioned the Tilta Nucleus M yet, is a game changer for low budget wireless FF.
Click to expand...

Right, although still correcting problems and shipped in very limited numbers... I´m monitoring it, will probably go that way . May well be the strongest reason as to why DJI discontinued the Focus...
 
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