continuous email failure

[Emanuel A.]

First off, I should say I never thought to come here to ever start a thread over this sub-forum, even if I salute its existence. Otherwise, I wouldn't be able to report it.

I simply consider myself as being part of the RED family since April 25th, 2006 and friend of Jarred more or less from day one, that is, earlier than that, when we were just still a few ones @dvxuser and I was used to have good talks practically in a daily basis with Jarred, his partner of route Barry, etc. Even before Jim to have came up in those boards with this company credo of obsolescence obsolete as I could support in the first bunch of believers.

The reason is not serious though. But you need to fix anything of your (red.com) email server for sure. I never heard of something similar before including with my former Bomb Squad reps or with Jarred when we've been in touch through his email account on red.com, the same with Jonathan (Bennett) when he kindly sent me his season greetings less than a couple of weeks ago.

But now since last week, I've been trying to send emails to James Lucarelli (RED US) and Matt Klamm (RED Europe) and ALL of them come as "Delivery Status Notification (Failure)" on and to both gmail and hotmail accounts. What's up? Any beef with the most important email providers? Any sabotage or my gang's joke as I prefer to call it from by own side after to have noticed we're placing more four camera units orders to fulfill?

Any other reduser having the same trouble?

Can anyone @red help me to solve it? I didn't like to disturb my good fellow Jarred once he needs his time to his hard work which ultimate outcome we're used to see in the hands of many, each day much more in the countless number of customers satisfied after a long wait from backordered status.

But the point is I need a hand from someone@red. And please inform both James Lucarelli (RED US) and Matt Klamm (RED Europe) that I just can't be able to respond to their emails.

Thanks.

Emanuel

 

[Doug Beatty]

Call them. I got bounce backs, but they were fixed immediately after leaving a voicemail.

 

[Emanuel A.]

I already tried to send from a third email account a link with this thread (EDIT -- also from red.com 'contact us' form), let's see first what happens.

In the technical details of permanent failure [Delivery Status Notification (Failure)] is mentioned the SpamAssassin filter.


Something I could learn from such loss of MY time:

I hadn't had feedback about SpamAssassin before but, for sure, will NEVER use it or I risk to lose money from some useful party ;-)
And IMHO RED should do the same.


Just my 2 cents of Euro
(they are losing value against the dollar or pound but they're still be worthing of attention LOL

 

[Keegan@Netflix]

Hi Emanuel,

I am getting our IT Team on this. If you could please send me emails you have tried to send michaelk-at-red-dot-com.

Best Regards,

Michael

 

[Emanuel A.]

Hi Emanuel,

I am getting our IT Team on this. If you could please send me emails you have tried to send michaelk-at-red-dot-com.

Best Regards,

Michael

Hi Michael,

Thanks for your concern.

Sent. Triple response to James and Matt (x2) emails previously sent to me.

Same error message, same SpamAssassin mention related to 1st of them so far, at least.

Let me know if you received any one of the three emails to be forwarded to them.

Thanks again,

Emanuel

 

[Emanuel A.]

Let's communicate through here please, Michael. Once I can even receive your email (less than 10 minutes ago) but when I once more try to send copy of that one I'm trying to send to James, it always comes the same annoying error message...

 

[Keegan@Netflix]

Emanuel,

I am receiving your emails, and I also see that James received an email from you yesterday. Our IT Team gets into the office in a couple hours I am having them look into this.

 

[Emanuel A.]

New email to send to James as reply to his mailing. Each attempt, new boring error message... Let's to choose this thread to communicate until the issue will be solved please?

Can you advise James Lucarelli in order to have him over this thread please?

Thanks.

 

[Marcos Montenegro]

Emanuel:

Same issue here, and also with James Lucarelli. I figured out that any emails that I forwarded to James didn't make it out of the RED email server with my gmail account. He stated he was contacting IT, but the issue persist. I call him now, or send him an email directly.

Marcos

Let's communicate through here please, Michael. Once I can even receive your email (less than 10 minutes ago) but when I once more try to send copy of that one I'm trying to send to James, it always comes the same annoying error message...

 

[Emanuel A.]

OK, hope it is now solved for once. Thanks for your efforts Michael. Without you, I'm afraid it wouldn't be possible. Communication is key.

All the Best,

Emanuel

 

[Emanuel A.]

Emanuel:

Same issue here, and also with James Lucarelli. I figured out that any emails that I forwarded to James didn't make it out of the RED email server with my gmail account. He stated he was contacting IT, but the issue persist. I call him now, or send him an email directly.

Marcos

It looks like the problem is in his signature. Try to remove it, Marcos!

Michael, you da man (E ;-)

 

[Keegan@Netflix]

Emanuel:

Same issue here, and also with James Lucarelli. I figured out that any emails that I forwarded to James didn't make it out of the RED email server with my gmail account. He stated he was contacting IT, but the issue persist. I call him now, or send him an email directly.

Marcos

Hi Marcos,

Yes try removing James's signature and resending the email. We have our IT Team currently looking into this.

Best Regards,