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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Camera self rebooting...

dave miller

dave miller

Just wondering if anyone has anymore ideas as to what might be causing this problem.

My camera 2986 which I received around october 2008 has had this rebooting problem since day one. Same thing randomly reboots with a blue LCD screen (Jeff Brown made an earlier post on this thread about my camera)
I received the camera with the upgrade and on build 16. It happened the first day of shooting and generally happens about once or twice on a shoot day. Since upgrading to build 17 it has still happened. It has happened when shooting to drives and cards. I have today upgraded to build 18 so will see if it persists.
It has gotten worse in recent times. It did it ten times in the space of an hour at its worse but reinstalling the software seems to calm it down again to only once or twice a day.
I cant help thinking it might be temperature change related.....normally seems to happen when changing from INT to EXT or visa versa. It had been stored in quite a cold environment (basement flat, winter ) and when booted up first off it has rebooted as its getting warm. But once warmed up it seems to be more stable.
However others have posted that its happened in a constant temperature environment so I don't know. Its a bit baffling!
It has got to the point where I can use it on my own jobs because I know how to handle the situation but I can no longer dry hire the kit.
Within the group of RED owners that I know everyone has had this issue with my camera (when cross hiring it) and never with their own. I have never had this problem with another RED that I have cross hired either....including shooting at 47C in Western Australia with no shut downs. Ironically that was the day my camera had ten reboots back in London.

I am going to send it back to RED but I worry that it may take a long time to fix. I turned it on yesterday and I ran down all my batteries watching and waiting for it to reboot and it didnt!

Any thoughts or advice much appreciated

dave miller
DOP London
 
Dave,

Just take Cail's advice. Send it back.

It happened to me during a production (5-6 reboots/hour) and it was more than inconvenient - every minute has a dollar value and at the end of the day, the overtime monster was looking at the producer's cheque book; we had nice looking images, but this wiped the smile from his face. And this was going on and on and on for two weeks until Cail got his other camera back from Red and everything worked great after that.

If this was to happen to your computer, you would send it back. If this was to happen to your car in peak hour traffic or on the freeway, the police will take you off the road and if you are lucky they will not send you for a roadworthy certificate.

Looking at similar posts, it looks that less than 1% of the cameras are affected. Don't kid yourself, there are no workarounds. I am sure Red would be more than happy to supply a replacement unit and fix yours in no time at all.
 
Still an ongoing problem

Still an ongoing problem

Okay -
Brand new camera out of the box for an hour. Powered it up and got out the lenses to set the back focus.
Although a fairly easy process, we were going to run through all the lenses we had and test them to make sure we were dead on.

After about an hour, my DP thought he accidentally touched one of the "user preset" buttons toward the front of the camera.

Screen flashed and the camera rebooted instantly. The 5in. monitor came up a dark blue.

After the second time, we thought it was a short in the front buttons, because we were pushing in on the "focus assist" to help with setting the back focus.

Sent a ticket to Support today, detailing what we were doing.

I wasn't in the middle of a shot, and it happened with absolutely no media attached to the camera whatsoever.

After restarting the camera, we shot some tests with the various lenses in 2k, and it rebooted a total of 3 more times over a 3 hour period.

Just wanted those of you who think you're the only ones to know that even new REDs shipping with build 17 are having this issue.

Sorry -
Chris.
 
4744 did reboot last night during 2k at 120 fps. I happened when we where playing back the scene and I pressed the ff, rev and play again and again to look at the scene.

After the reboot, I pressed the buttons at slower speed and no more reboots.

Cheers
 
Is anyone know what 's the problem of reboot? Because Red people never say anything. And people who send camera back to Red. Is it fixed the reboot problem? And what the problem? So when we go out and shoot. What should aware of it or it 's a defected camera.
 
DKI said:
And people who send camera back to Red. Is it fixed the reboot problem? And what the problem?
Click to expand...

Yes, the problem was fixed, and apparently the latest firmware fixes the issue as well. RED is not saying what the cause was.
 
rebooting

rebooting

Cail, is that part of the audio/i-pin upgrade that you believe fixes the self re-booting issue?
Mine (2180) isn't due to go back till around June for the upgrade... it froze and/or rebooted itself 4 times last week on Bld 17 and lost a non-important clip (Red-drive at 2k 24fps), so I've upgraded to 18 Beta to see if that helps....
Chris
 
Chris Swinbanks said:
Cail, is that part of the audio/i-pin upgrade that you believe fixes the self re-booting issue?
Click to expand...

Can't say for sure. All I know is our particular camera #1295 was repaired. There are reports of post-upgrade cameras having the same issue.

The new 18 Beta is supposed to fix it, so good luck!
 
What is a reason for reboot?
1. Power supply? Batt. Ac power.
2. Electronic error such a fan, monitor etc.
3. Audio?
4. Red drive?? Play back??
5. Red Ram??
6. Hot and cold? Body hot?
7. Humid??
8. Camera vibration or shaking.
"It must have a reason for reboot." from Early thread.
 
The main cause of the rebooting problem seems to be a bug. I think they fixed it in ver 18 of the firmware. I installed 18, and I have had no more rebooting. So from my perspective it seems fixed. :)
 
Cail Young said:
Can't say for sure. All I know is our particular camera #1295 was repaired. There are reports of post-upgrade cameras having the same issue.

The new 18 Beta is supposed to fix it, so good luck!
Click to expand...
I upgraded to Bld 18 a couple of days ago and have had the camera running long takes as testing for the last 2 days... and suffered a couple of freeze/reboot problems. Have posted the log files to Red support to check out.
So, doesn't look like Bld 18 alone will fix it. Bummer..... :frown2:
 
Dave Miller

Dave Miller

Thanks Valeraiu and Cail for your advice on sending my camera 2986 back to RED. I got it back two days ago just in time for a two day shoot and didnt have a single reboot or any other type of glitch. All RED told me was that they replaced a board.....

And thanks RED for being so quick to repair it....

Dave Miller
 
1278 Power issues

1278 Power issues

Well I have been following this thread for the last 5 months and could proudly say I have not had this issue with either of my cameras 1278, 1279! That being said I received 1278 back from Red for the updates and heard back from a client it kept rebooting 4 or 5 times during there 10hr shoot. Upon getting it back from my client I tested it with just a evf and a battery, and sure enough it power cycled! I just got the other camera back and have not fully tested it to see if the issue is there too.

Please Red advise.
 
after a few days testing and being able to repeat the failures (freezing image, rebooting and locking up, failing to "Post" a clip properly) ours is going back to Red to get looked at.... and it hasn't had any other upgrades yet.
 
Well I am not so lucky the other camera is doing the same thing. I am now very suspicious of what happend while the cameras were at RED. I guess I will box them back up and send them back.
 
We had the same problem with a rental camera and they sent the camera back to red. Now they are reporting at red that they cannot reproduce the same results. Whats up with that ? We lost 7 takes on 2 different days on a feature. Apparently the problem had been occurring before as well. As it was my strong recommendation to send for repair it puts me in a bad position if red now says the camera is fine. We tried all the obvious ie, switching cradle, red drives, drive cables etc. Still had the problem. I received an email saying it would be sent back if they do not hear from us. I replied and now silence.

Can anyone confirm on a unit that was repaired what problem actually was happening, an internal board? The drive cable port?

thnx,

noel
 
My current line of thinking is that it's related to the /i data cable. We had it happen once with our "fixed" body (1295) on a feature recently during a lens change, and RED suggested that the data cable in the mount may be at fault. We have since disconnected it and all has been fine. So far.
 
Our cam #2180 is still at Red trying to sort this same freeze/reboot issue, and as of late last week they hadn't been able to replicate the problems I was having.
We don't have the audio board upgrade yet, but did have a Birger mount attached (Canon lenses) but the i-cable is not connected. Red are testing with the PL mount back on.
Issue was locking up of the image, and having to power cycle the camera to get it back. Once or twice it was just self-rebooting. A couple of clips were lost on shoot, which I replicated during 3 days of testing to try to find out what the hell was going on.
I'm hoping the camera doesn't just come back "as-is" without an actual cause found.
 
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