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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Birger Lens Mount Reservations

Erik, it was great talking to you, too. Have a great Holiday.

Well, I got my call from Red for the audio upgrade, and, per Erik, I should be getting my mount as soon as the warranty issues get sorted... so...

Jan, 2009 looks to be the month where it all comes together!

Merry Christmas/Happy Holiday everyone!

Best Regards,
 
expectations

expectations

whatever happened to the shipping by early December? have we all gone mad? I'm pissed and I'm poor and much of that is due to this mount.
 
no its not due to this mount... It's due to your expectations not being met...
Reality check needed.
The blame game will resolve nothing.
 
birgerEngineer said:
Amy, and I will be taking the remainder of the week off for the holidays. I will be back in the office on Monday 29 December. I have really enjoyed all of the telephone conversations with customers these past few days. Though it does take some time away from production and engineering, I agree that it is time well spent, as these calls and these customers, are the reason the product even came into existence in the first place.

Jarred and I keep missing each other on the phone, so I will not have any further comment on the warranty topic until I return.
Click to expand...

Our recent conversation was a welcome one Eric. Taking your personal time to explain the upcoming changes was greatly appreciated. Although I understand the frustration on this thread, our time together has assured me that you are dedicated to getting this right for all of us.

Thanks. I hope You and Amy enjoy the holidays.
 
Hey guys... I submitted a plan to Erik a couple days ago but havn't heard a response yet ( holidays I imagine ), but we are getting alot of calls to RED asking the status..

Since there still is a potential issue here, i would wait on installing your mount until you get the official go ahead from Erik. We still have no visibility on the cameras with Birger mounts (except the few people that emailed in on their own) so I just want to remind everyone not to assume there isn't still a problem.. not to add any drama things still could go either way as our requirements have not been met.
 
Well.. "couple" means "two" so that would mean he got the letter on Christmas day.

Yep... I'm betting your right and he's still out on holiday. I'm sure you'll hear from him on Monday, then this can all get resolved.

Jay
 
Christmas Eve... regardless, still a holiday :)
 
Jarred Land said:
Hey guys... I submitted a plan to Erik a couple days ago but havn't heard a response yet ( holidays I imagine ), but we are getting alot of calls to RED asking the status..

Since there still is a potential issue here, i would wait on installing your mount until you get the official go ahead from Erik. We still have no visibility on the cameras with Birger mounts (except the few people that emailed in on their own) so I just want to remind everyone not to assume there isn't still a problem.. not to add any drama things still could go either way as our requirements have not been met.
Click to expand...

I hear you Jarred
If I get the new inner ring from Birger, I will try not to drool all over it and set it aside for now. I appreciate the stay you gave me after I mounted the original Birger. I won't push it. Have a great New Years.
 
Thanks Jarrad, really appreciate it... I promise you, we will make it worth your while in the end...
 
Jarred Land said:
Hey guys... I submitted a plan to Erik a couple days ago but havn't heard a response yet ( holidays I imagine ), but we are getting alot of calls to RED asking the status...
Click to expand...

I am back in the office. An email was sent by Jarred on the 24th while I was on holiday. I have just responded to that email. I will reserve further public comment for the time being, except to say the following... I would expect to see this take a couple of days to finish out, as an aceptable framework has been laid, but I have not yet seen the formal language.
 
birgerEngineer said:
I am back in the office. An email was sent by Jarred on the 24th while I was on holiday. I have just responded to that email. I will reserve further public comment for the time being, except to say the following... I would expect to see this take a couple of days to finish out, as an aceptable framework has been laid, but I have not yet seen the formal language.
Click to expand...

Great, looking forward to it! Did the production continue during this saga, or was it stopped? Any mounts ready to go as soon as this is settled?
 
birgerEngineer said:
I am back in the office. An email was sent by Jarred on the 24th while I was on holiday. I have just responded to that email. I will reserve further public comment for the time being, except to say the following... I would expect to see this take a couple of days to finish out, as an aceptable framework has been laid, but I have not yet seen the formal language.
Click to expand...

Checking email... Hmm... Not yet. :(

Erik it sure would be great to ring in the new year with a shipping notice at least!!! Here's to hoping I get my mount and knob first thing in January!!!

My camera is going back to the mother ship over new years to get the audio upgrade! It sure would be great to put a mount on it when it gets home!!!

Happy new year everyone! Not only is it going to be an EPIC new year--It's going to be a Birger New Year, Too!!!
 
Update please

Update please

Ok, not too much has happened on this thread over the last days with the holidays but updates as to what's happening with the status of shipment of the mounts would be nice. If there's a hold up on the mounts or a problem it would be nice to know what's the hold up and why. Just keep us updated so that we don't just wait and wonder.

Anything on the warranty situation would be nice. Are you going to ship out mounts or wait until the warranty situation is all worked out before continuing to ship mounts?

I don't know how many people are waiting on Birger mounts and have their FEDEX tracking numbers but we're anxiously waiting to hear something as to when Erik will finally be able to get the mounts shipped out. Are any mounts going out daily Erik??

So please let us know when we can expect our mounts. I am paid in full and have my FEDEX tracking number from October but my mount was never shipped, a solid date for shipment would be nice to know regardless of the warranty issues or awaiting the Viewfactor knobs, we will only have the mounts installed at a place Erik designates as a authorized installer as not to void our update and warranty path.

So, waiting to know something anything and trying my best to remain positive but it's getting hard. Updates help.

Best to all, hope that everyone had a great holiday and New Year but it's now time to let us know the exact status of our orders.

Thank you for your reply in advance,
Frazier Nivens, Ocean Imaging
 
Nothing new on the warranty front.. waiting on the agreement from Birger.

to tease you canon guys anxiously awaiting.. Vincent has been out shooting all sorts of Canon glass on the RED ONE in Hawaii that most of you may of heard about already, some great looking stuff:

http://blog.vincentlaforet.com/
 
allquiet.jpg
 
Hahah well done Martin
Just missed the red circle!
 
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