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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Birger Lens Mount Reservations

uh, Jaadgy? wouldn't you be a letter "A"? i don't think anyone builds a database using first names...unless you're dropping your last name like Cher or Madonna...

for all of you calling for patience, all of the original 1st-round reservation holders will have received their cameras by next month. i can accept that there is no birger mount available--but to not even know whether our information, which we sent out 3 months ago, was ever even received, is just nutty--

seriously, who runs their business this way?

i've been involved in other deals on this website and others, from other smaller vendors, and i've never seen anything run quite like this...nor with so many apologists for non-existent customer service.

i run several small micro-businesses, so i'm completely sympathetic to the run-around and overwork and the challenges of doing it all with a small staff---but if i ignored my customers this blatantly, i'd be out of business....it's mystifying that this product somehow gets a free pass to drop the ball consistently and repeatedly on the most fundamental practice of running a business.

take a credit card number, issue a receipt.

and birger has had 3 MONTHS, in most cases, to execute it!

why this is so complicated and such an obstacle is just strange.

this is not a high bar of expectations, folks.
 
Agree with you 100 % my dear Planet e.
It's bizarre and quite unprofessional.
It makes me wonder about the future product support.
 
Question - sorry if this has appeared earlier - I just don't want to go through 63 pages.

With the briger mount - I know there is the blue tooth wireless controller - but how will this work on a crane shot - I've never used a crane - but aren't there remotes used to control camera functions - I'm fuzzy on this - is there a concern or not????
 
planet e said:
uh, Jaadgy? wouldn't you be a letter "A"? i don't think anyone builds a database using first names...unless you're dropping your last name like Cher or Madonna...
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Jaadgy is an a in my book too. I suppose there is a big stack of faxes that hasn't really been fully sorted.

You've got some good points, so this is more a defense of microbusinesses in general.

planet e said:
for all of you calling for patience, all of the original 1st-round reservation holders will have received their cameras by next month. i can accept that there is no birger mount available--

....it's mystifying that this product somehow gets a free pass to drop the ball consistently and repeatedly on the most fundamental practice of running a business.

seriously, who runs their business this way?
Click to expand...

Well, RED for one...

I've got my camera and I'm happy with it so I won't relive my (relatively minor) customer service gripes, but there have been several threads about some pretty significant Customer Service dropped balls, not to mention that even though they have all of the info necessary, and the resources (founded by a billionaire) RED still hasn't delivered a simple "dumb" Nikon mount.

I have at least received a version of the Birger smart mount mounted on my RED (used last week for STS122 shuttle launch) - it is not the final configuration and we actually used it as a "dumb" mount since the longest lens I had was a 300mm Zeiss Contax/Yashica mount which we used on the STS122 Shuttle launch. Will try to do some tests this weekend in "smart" mode.
 
Jaime Vallés said:
Hmm, I ordered mine on Nov. 30 and still haven't been charged or received confirmation. :waaa:
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Exactly the same situation for me - but if it's going alphabetical, then guess I might well be last!
 
birgerEngineer said:
Jay is a quick bugger...

Sales order confirmations went out to approximately 1/4 of the reservation holders just now. If your company name (or if no company name, your first name) begins with "A", "B", "C", or "D", you got an email. The rest should go out tomorrow. PLEASE DO NOT ASK "WHERE IS MINE?" UNTIL I POST THAT I HAVE EMAILED THE LETTER "Z".
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EricYoung, yours should be coming up pretty soon; Although I suspect that Canon rez holders take precedence over Nikon mount rez holders, since Canon mounts will be shipping first.
 
I think we've bitched enough... nothing has changed. Guys here have tried to help out birger a lot... thank you for your support and the willingness of helping out Birger with their "outreach." Thank you guys for keeping us upto date with what's going on down there. I know u've done way more than that, so thank you again.

To me, and many others who have bought from Birger. I guess its like "it's gonna come out when it comes out.. so stfu." ... not exactly the best business practice. Though we are tied. We have no hope. No where to go. We have to wait. Red's business model is revolutionary. only Red can do what Red is doing. And they are doing one hell of a good job keeping us calm with all the delays.

Birger is not Red. Birger is like redrock micro with it's mattebox. actually 3 times worse. 1 for keeping the money and not giving us a receipt. 2 for not keeping us updated. 3 (if not emailing us, not calling us for confirmation or info update).

so.
im stfu. until i actually get the damned thing on my door step. this product is revolutionary... that taste has dissolved.. it could've had the same taste redrock had with it's micro adapter... or red.. or sgpro.

we couldve gotten waaaay more excited with hearing the news on the bluetooth wireless control from so far away... but we aren't. some would say they are... but they would sooner or later some to realise that they still have nothing in their hands. no relief. nothing for them to see or hear or read that would comfort them about this product.

amazing product idea. bad pr.

birger... we took the bite... i know our reaction will be very different when we actually use the mount and the ff with our lenses... we'd definately thank you.. and thank you a lot. but please... when ure less stressed after all the work.. get someone to send emails and make calls.
________
Sativa strains
 
Akube said:
I think we've bitched enough... nothing has changed. Guys here have tried to help out birger a lot... thank you for your support and the willingness of helping out Birger with their "outreach." Thank you guys for keeping us upto date with what's going on down there. I know u've done way more than that, so thank you again.

To me, and many others who have bought from Birger. I guess its like "it's gonna come out when it comes out.. so stfu." ... not exactly the best business practice. Though we are tied. We have no hope. No where to go. We have to wait. END of quote


Cool, cool, take some ice ! Zen , vodka, goat milk !
Click to expand...
 
zeke said:
They have Vodka in Abu Dhabi?
Click to expand...
The richest town on our planet (magazine "MONEY says so !)
List of some restaurants in Abu Dhabi

49ers The Gold Rush
Facilities includes Live Music and Alcohol Served .Cuisine Served Steakhouse.
Address: Abu Dhabi
Taxi Al Diar Dana Hotel
Opening Hours 12 noon-2.30am
Credit Cards Accepted- AmericanExpress, MasterCard and Visa

90 Degrees
Located in the Inter-Continental Abu Dhabi, Facilities includes Alcohol Served.


THEY HAVE EVERYTHING but patience !
 
patience is cool. like if someone told me the Birger mount would be out in July 2008 I would wait patiently until july.

But if Birger told us the Canon mount would start shipping in january and now it's february and I still don't have an order confirmation or even an e-mail thats another story. And not even an update.

Just a we'll probably have the rest of the orders confirmed tomorrow and tomorrow never comes. we've heard that one since late December.
 
studiodrome said:
patience is cool. like if someone told me the Birger mount would be out in July 2008 I would wait patiently until july.

But if Birger told us the Canon mount would start shipping in january and now it's february and I still don't have an order confirmation or even an e-mail thats another story. And not even an update.

Just a we'll probably have the rest of the orders confirmed tomorrow and tomorrow never comes. we've heard that one since late December.
Click to expand...

I bait Birger's mount ships before you have your RED in your hands ?
OK ?
 
LEON said:
I bait Birger's mount ships before you have your RED in your hands ?
OK ?
Click to expand...

And you are?
It's ok Leon, you are smart, cool, and patience. We, juggling with kits, budgets, and jobs, are not.
Now, basta così, prego.
 
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