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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

BeSteady FOUR Thread

Hello!


The BeSteady Ltd company remains on the market thanks to the hard work of a great team, commitment from professional dealers and last but not least a vast community of amazing end users of our products. The rapid growth of our company, started with the insane campaign on KickStarter, resulted in many problems related to the expansion of our team and so-called toothing phase of our products. The gimbal technology in general has been developing extremely fast during the last two years. Unfortunately I cannot, with a clear conscience, state that we stood up to the task. The difficulties of growth and lack of proper experience in such a demanding market prevented us from making our dreams come true in full. All our problems ultimately and directly led to the loss of trust among both our dealers and our final clients.


In the end, after an unspeakably exhausting process of creating the BeSteady FOUR (The Beast) and achieving final assembly status, the victorious but tired team had to face the need of ground changes in the way we exist. The departure of one of directors resulted in major organisational chaos and financial problems of the company.


Thanks to the massive work of our team and a priceless helping hand from many favorable people we were able to finish the project and introduce The Beast to the market despite all odds. The first users were very generous and did not hestiate to share a good word about the system - therefore we know that we reached our ultimate goal. However, the major victim of the huge delays of this product launch was the company itself. The initial plan to enhance the warranty and post-warranty customer service and create a solid background for our helpdesk system to cope with the expanding userbase turned out to become a revolution and complete overhaul of the existing organisational structures.


Thanks to obtaining a new investor a new company came into existence that merged BeSteady knowledge under new wings - built on solid foundations, with the experience gained from very difficult times that we went through. New company that will take care over BeSteady device users is called ACR Systems.


The new company is a new start for me - I am still in pursuit of the very same objectives that I had set up during my job as the BeSteady Ltd director. My aim is to create highly advanced equipment with the use of the best technology available to meet the demands of modern, even the most creative filmmakers. I deeply hope that our future cooperation supported by our trust, confidence and exceptional assistance thus far will prove to be extremely effective.


Best regards,
Max Salamonowicz
ACR Systems Project Manager
 
Hi everyone


I hope that Max cleared a lot for you in the above statement. Below are some key things for you, the Red Users, in particular that we would like to point out:


The warranties remain as stated before - 3 years. Warranties will be carried out by ACR Systems.
The coming units will be delivered by ACR Systems.
The accessories will also be delivered by ACR Systems.
The service and helpdesk were overhauled for a fresh start with the new company. We have an employee in California, USA to provide support for overseas users during daytime and there is a new person trained in Poland to take care of EU based customers. That means 16 hours of availability per day, altogether in two timezones with response times within 24 hours.


Between 2nd and 6th of March, 2015 ACR Systems will be sending its first shipment of The Beasts. I will remain in touch with the subsequent people on the list to confirm logistics.


Sincerely
Peter
 
Last edited:
Hey Piotr,

Just wanted to point out that I'm pretty sure you meant for the post to say March not February, probably best to fix that so everyone can read the rest of the message with full clarity :)
 
Mohammed Almedfa said:
Hey Piotr,

Just wanted to point out that I'm pretty sure you meant for the post to say March not February, probably best to fix that so everyone can read the rest of the message with full clarity :)
Click to expand...

Yes, I meant March :) Thank you Mohammed

Cheers
Peter
 
Sounds like very good news for everyone! Congratulations on the transition, and hopefully we can soon move towards seeing the product deployed and great results being captured with it :)
 
Peter/Max

OK - interesting news and I'm pleased you've found a way forward that works.

In terms of accessories (from thumbstick and batteries through to the various other accessories that were offered as specific Red Group Buy exclusives - things like speciliased power etc), what's coming and when?

I'd also suggest before sending out any units, that an email be sent to update everyone and also use this to check on delivery details/addresses etc. Much better to wait a day or 2 and get correct details, instead of items going to the wrong place!

Anyway, good news for you guys, looks like the corner is turned now... and promising things ahead.

The Beast lives!
 
Piotr, please post some pics and a final list of what's included in the shipments. Are you able to tell us:

1. Have there been any advancements in the build of the beast not mentioned, like new connectors, better power management and so on?
2. When the gear is shipped, will it be in one shipment or multiple shipments? What I mean is will the gimbal and accessories come at the same time?
3. What brand name will the gimbal have, Besteady or ACR Systems.
4. How many units are expected to ship at a time?
5. What is the expected time frame for the final shipment?

Thanks in advance for answering these few questions. I am now going to research ACR.

Best.

NOTE: if there are any mistakes in my respon e it is due to the difficulty in responding from my phone, I do apologize.
 
Peter - sent you a PM, please have a look when you get the chance.
 
R. Gonzales said:
1. Have there been any advancements in the build of the beast not mentioned, like new connectors, better power management and so on?
2. When the gear is shipped, will it be in one shipment or multiple shipments? What I mean is will the gimbal and accessories come at the same time?
3. What brand name will the gimbal have, Besteady or ACR Systems.
4. How many units are expected to ship at a time?
5. What is the expected time frame for the final shipment?
Click to expand...

Hi Rion,

ad1) The main change is the new solution in cooling but be assured we are not resting and we will continue development and upgrade of our products. But don't worry, we won't forget about your contribution in The Beast project.

ad2) The gear will be shipped in two shipments as the accessory cables needs to be finished. So you will receive FOUR with RC controller and in second shipment accessory cables - I will inform you when we will have them finished.

ad3) The new brand name will be ACR Systems The Beast but there will still be BeSteady logo on device.

ad4) I will be updating the shipping list according to our current production - in upcoming batch we will send 6 units.

ad5) I can't be certain at this moment as it might and most likely will change. We are very optimistic but I don't like to make the same mistake as before and give you specific date at this point and then change it because of some unforeseen circumstances.


Best
Peter
 
Marcos Montenegro said:
What about those who have asked for refunds? When will those be processed by ACR Systems?
Click to expand...

Hi Marcos,

yes, we didn't forget about that subject.

I will be contacting persons from group buy that requested refunds to handle that matter.

Best
Peter
 
Besteady 4

Besteady 4

Hi Peter

Great to see on monday you will be telling customers delivery dates, that is fantastic

Will you confirm that people who requested refund will also be told on monday when they may get their money refunded ?

Also

Is ACR a new company and has Besteady Ltd been closed down ? I couldn't make this out in your statement sorry

Best

Paul
 
Now that's more like it. A post from Max and five from Peter, all in the same day!

Here's wishing you all every success with ACR.

Can you tell me how soon US technical support starts?
 
paul broadrick said:
Is ACR a new company and has Besteady Ltd been closed down ? I couldn't make this out in your statement sorry


Paul
Click to expand...
Hi Paul,

yes, ACR is new company but BeSteady won't be closed down. ACR will be responsible for delivering all units to members of this group buy.

Best
Peter
 
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