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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

April shipping update

Mark Andersen said:
My V lock Base I/O shipped today, just in time, I have a big shoot soon and it was going to be inconvenient not having it since I sold my original Base I/O :-)
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just the vlock expander module shipped you ordered ala carte? wow, what was your timestamp order on that?
 
After hearing what the sales in China have been in a ridiculously short time, RED will be have to step up some serious production. I can see why Red haven't announced any new cameras at NAB. They have a good problem of incredible demand.
 
Jason Han said:
Your timestamp is Dec 9th?! That's weird my timestamp is Dec 7th and I haven't been allocated. Seems like we aren't going chronologically, some people are just getting their October orders, a week ago someone on Nov 28th got his allocated. If you really got yours at a timestamp at Dec 9th, that's really good news though!
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Oh, also, you might want to send a message to your rep. Brent has said on several occasions that the timestamp stuff for Raven-to-ScarletW switchers is a manual process, so there is a chance something was overlooked.
 
Josh Becker said:
Oh, also, you might want to send a message to your rep. Brent has said on several occasions that the timestamp stuff for Raven-to-ScarletW switchers is a manual process, so there is a chance something was overlooked.
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Yeah I suspect that is the issue, but my rep (for Canada) haven't responded to me in like 3 weeks. Sent like 4 emails and he never answers phone calls. All I got was an automated email when I sent another email recently, saying that he was in NAB. So my life sucks...
 
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I got an email from FedEx yesterday where they are going to deliver a package that originated from Orange County in CA - but I don't have confirmation from AbleCine telling me it is from RED...I'm excited anyway!
 
Jason Han said:
Yeah I suspect that is the issue, but my rep (for Canada) haven't responded to me in like 3 weeks. Sent like 4 emails and he never answers phone calls. All I got was an automated email when I sent another email recently, saying that he was in NAB. So my life sucks...
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I'm from Canada too and have had a few issue with lack of contact from my rep, but not too bad. I'm a Sept. 25th timestamp and switched to Scarlet a couple weeks ago. My rep said it would be a coin toss as to what would be the quickest way to get it (direct from RED or transferring to a local dealer). So transferred to Fusion Cine in Canada with his help, but from reading on here, it sounds like I've lost my place in the RED queue and am now where ever the dealer is. He said they would note my original timestamp, but from others I've heard that is not possible... I would think with the Sept. 25th timestamp, I would be allocated fairly quickly, but maybe people on here are right about loosing my spot. Kind of wishing I stuck directly with RED - haha. Any one on here have any info on the transferring to dealer/place in queue?
 
Kalum Ko said:
I'm from Canada too and have had a few issue with lack of contact from my rep, but not too bad. I'm a Sept. 25th timestamp and switched to Scarlet a couple weeks ago. My rep said it would be a coin toss as to what would be the quickest way to get it (direct from RED or transferring to a local dealer). So transferred to Fusion Cine in Canada with his help, but from reading on here, it sounds like I've lost my place in the RED queue and am now where ever the dealer is. He said they would note my original timestamp, but from others I've heard that is not possible... I would think with the Sept. 25th timestamp, I would be allocated fairly quickly, but maybe people on here are right about loosing my spot. Kind of wishing I stuck directly with RED - haha. Any one on here have any info on the transferring to dealer/place in queue?
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Damn sorry to hear that, with that timestamp I would assume you should have received it by now. I guess swapping to the dealer really did screw it up, in that case that was a terrible suggestion by the rep.... I'd try skipping the rep and calling RED's customer service line directly! That would really suck to lose the timestamp
 
My Base I/O V-mount shipped yesterday and will be here Tuesday. I ordered January 13th, so it looks like they are loosening it up a bit.
 
Allocated/paid on 4/14 and have yet to receive any notification. I was pretty certain I'd have it sometime this week and called RED a few times but the best I got from them is that there are delays with the Scarlet-W brain. The rep I spoke to said that the 3-olpf pack might be holding mine back. Such a bummer!
 
Dec 9th? wow that gives me more hopes of my MAY 15th deadline before My film begins.... Faith and Hope... Dec. 11th Scarlet W Pack!

Come on RED... I know you can do it!!!! :) :) :)
 
Darius Lyles said:
My Base I/O V-mount shipped yesterday and will be here Tuesday. I ordered January 13th, so it looks like they are loosening it up a bit.
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wow, i guess they are shipping these way out of order because my time stamp for my v-lock order is dec 10th 18:46…and no shipping or allocation or anything..not that i have a camera yet either…
if there is a technical problem with the ravens then please tell us, because still no one in the first even 10 minutes has got their pkgs yet.
 
Darius Lyles said:
My Base I/O V-mount shipped yesterday and will be here Tuesday. I ordered January 13th, so it looks like they are loosening it up a bit.
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**EDIT BELOW**

(my original reaction based on a misunderstanding):

For real? Over a month later than many of use who ordered immediately and it's already shipped? That's a bit frustrating for me, to be honest. I haven't even seen an allocation email and I emailed my rep and they said they didn't have any other info. Were you a previous Scarlet Dragon owner? That would be a situation that I think is acceptable to bump ahead of those of us who have never owned a RED before. But if not, then that's just kind of bullshit to say they are fulfilling based on time stamps and then just not honor that.

**EDIT** turns out his order was a Raven-switch, with an original timestamp in September. Totally makes sense that it would have shipped out and I totally misunderstood!
 
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Let me clear this up, I ordered a Raven brain 40 mins after announcement. I am sticking with Raven, I ordered the I/O module separately. Still waiting on my brain
 
Darius Lyles said:
Let me clear this up, I ordered a Raven brain 40 mins after announcement. I am sticking with Raven, I ordered the I/O module separately. Still waiting on my brain
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Oh so you haven't received a camera yet, that's completely different I suppose. But yeah Josh it does seem like they are prioritizing other orders that's unrelated to chronological timestamps - I assume mostly the manual processing mistakes. Just hoping my rep picks up his phone for once on Monday since he should be back from NAB
 
Darius Lyles said:
Let me clear this up, I ordered a Raven brain 40 mins after announcement. I am sticking with Raven, I ordered the I/O module separately. Still waiting on my brain
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Still strange because I ordered the vlock expander ala carte a month before you, and no shipping or allocation for that module for me yet.
 
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