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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

2401-2900 here we go

Jones said:
Hm, if it really takes a couple of days, I´ll better call, I think. I have to get some info about the availability of the accessories and the payment. It´s vital for the financing we planned.

Gotta go now, but will be back online in an hour, maybe I can ask you some more questions later ?

Jones
Click to expand...

Happy to share my experiences and opinions anytime my friend. Ask away.

Jim
 
I've been waiting for this day #2897
send me emaaaaaaaaaaaaaaaaaaaail

Hey baby, baby I got your money
Don't your worry, I said hey.
Baby I got your money....
 
jimhare said:
Hey Jones,

I just called again and got through to Justin. Good thing too because he didn't receive my last two emails!

We straightened everything out in about 5 minutes, updated the order, got all final prices and I am now confident to go to the bank.

They are busy and some things slip through the cracks, but the customer service is second to none when you point out what needs to be done.

He was really happy to talk to me and didn't make me feel like he had better things to do or I was wasting his time.

I suggest calling a few times. Probably best to not clog up their voicemail with messages, just keep trying.

Best of luck,

Jim
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Hey Jim,

thanks for your update. I´ll call them tomorrow in case I don´t hear anything before.

What about your two separate orders ? Did he merge them ? Do you have one single order now ?

And: Was he able to tell you which items of your list will be ready for your delivery and which not ?
 
Kwan said:
I've been waiting for this day #2897
send me emaaaaaaaaaaaaaaaaaaaail

Hey baby, baby I got your money
Don't your worry, I said hey.
Baby I got your money....
Click to expand...

Congratulations !!!
 
hey Jones, yep, combined into one order, we spoke about what wouldn't arrive initially, got the final quote with shipping etc. Pretty much everything.
 
jimhare said:
hey Jones, yep, combined into one order, we spoke about what wouldn't arrive initially, got the final quote with shipping etc. Pretty much everything.
Click to expand...

Sounds great ! What about Red lenses and Red drive ? Still backorder ?
 
I spoke with Justin as well. My order now shows "In Process" on the Red / My Account page.

The race is on Jimhare, will 2434 or 2435 arrive to its home first? :)

I was told that the EVF, Red Drive and 16 GB CF cards would not shipping with my order. I actually had to buy some 8 GB cards. Oh well, I will move them to the 40D once the 16 GBs ship.
 
Jones said:
Hm, if it really takes a couple of days, I´ll better call, I think. I have to get some info about the availability of the accessories and the payment. It´s vital for the financing we planned.
Click to expand...

Accessory availability is listed in the emails you got.

As far as changes not being reflected, I have asked our webmaster to look into it....

BC
 
Brent@RED said:
Accessory availability is listed in the emails you got.

As far as changes not being reflected, I have asked our webmaster to look into it....

BC
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Hey Brent, that´s great ! Do you think you can give Marco a hint to check for his mails from today, too ?

Thanks,

Frank
 
Jones said:
Hey Brent, that´s great ! Do you think you can give Marco a hint to check for his mails from today, too ?
Click to expand...

When you sent Marco the email, you should have gotten an out of office reply. He took the plunge and got married last weekend so he won't be in the office until tomorrow. Feel free to email redorders@red.com and one of the other reps will be able to help you if you don't want to wait until Marco gets back into the office.

BC
 
Brent@RED said:
When you sent Marco the email, you should have gotten an out of office reply. He took the plunge and got married last weekend so he won't be in the office until tomorrow. Feel free to email redorders@red.com and one of the other reps will be able to help you if you don't want to wait until Marco gets back into the office.

BC
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Thanks ! Got an "out of office" reply. It said August 11th would be his day of return to the office. I´ll send my mail to the address you gave me to find out about my order. I can also talk to Marco tomorrow.
 
Stacey Spears said:
I spoke with Justin as well. My order now shows "In Process" on the Red / My Account page.

The race is on Jimhare, will 2434 or 2435 arrive to its home first? :)

I was told that the EVF, Red Drive and 16 GB CF cards would not shipping with my order. I actually had to buy some 8 GB cards. Oh well, I will move them to the 40D once the 16 GBs ship.
Click to expand...

I think you have me beat Stacey! The bank doesn't open for another 15 minutes plus you're about 7000 miles closer!

Enjoy your victory (and your RED!) :w00t:

Jim
 
Jones said:
Thanks ! Got an "out of office" reply. It said August 11th would be his day of return to the office. I´ll send my mail to the address you gave me to find out about my order. I can also talk to Marco tomorrow.
Click to expand...

Hey Jones, Glad you got some good inside info and can keep things moving.

Congratulations to Marco!

Jim
 
Off to the bank now. I'll have fewer zeros after this but be much happier!:w00t:

Jim
 
Okay, wire transfer complete. Anyone know the best way to confirm it gets there?

Jim
 
usually money isn't actually drawn from the account until it gets into destination (mostly because they have to know how total expenses add up), so most of the time i just check my account through the web :)
 
I would expect the first cameras to being shipping within this group mid this week.

As far as a wire, it depends on how quickly it gets to us. We have seen some take 2 hours, others take days.

BC
 
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