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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

2401-2900 here we go

Hey Jim (thats JimPress)

How will you be getting your camera shipped here?
 
Hadn't got that far...I was presuming FedEx like everyone else?? Is there an issue with shipping? Mr Hare might have a view...

BTW don't forget Pawel's customs letter re "goods originated in the USA" to avoid any import duties.
 
Our Red shipped this week and my RED rep informed me the letter is not necessary and not to bother emailing it. If I hear anything contrary from customs I'll let you know.
 
Blue, I know you were asking Jim Press but thought I'd jump in. I just got my first email and it looks like the Fed Ex component is about usd$598 to send to Sydney. That's for a pretty full kit.

Hope this helps.

Jim Hare
 
Reminder, your 2nd email for #2401-#2650 will go out on Monday. This means that we will begin order processing on Monday once that blast hits your Inboxes. Expect the first cameras to begin shipping by midweek....

BC
 
Cheers Brent. Who isn't drooling??
 
Hey guys, got my second mail today. Unfortunately, there seems to be a problem, all my accessories aren´t included in that mail, although I hit the "add" button in my account on august, 8th. and added all the stuff. I now have two separate order numbers. Is that normal ? E mailed to Marco Montenegro twice, haven´t got a response yet...

Thanks for help !
 
Same with me, the new email didn't represent some changes we had discussed. Trying to get in contact but I imagine it's pretty crazy over there!

Jim
 
Jones said:
Hey guys, got my second mail today. Unfortunately, there seems to be a problem, all my accessories aren´t included in that mail, although I hit the "add" button in my account on august, 8th. and added all the stuff. I now have two separate order numbers. Is that normal ? E mailed to Marco Montenegro twice, haven´t got a response yet...

Thanks for help !
Click to expand...
TRY contact your REP .good luck
 
jimhare said:
Same with me, the new email didn't represent some changes we had discussed. Trying to get in contact but I imagine it's pretty crazy over there!

Jim
Click to expand...

Hi Jim,

yes, they must be pretty busy. I´d just like to make sure not to end up pretty late in their delivery schedule now that I have my two mails. Waited 11 months for that thing !!

Hope I have another mail by tomorrow, otherwise I´ll try to call...Have you ?
 
Hi Jones,

I called and left a voicemail, referring to my email. I'll call again in the next couple of hours. Justin is pretty good and always got back to me pretty quickly.

I know exactly what you mean about time slipping by, I don't suddenly want to be behind 300 others when mine is 34th in line!

I meant to finish up and pay for everything a couple of weeks ago but didn't get around to it. I want to be there when the banks open in a few hours. It's still the middle of the night in Sydney.

Still, pretty exciting to finally be in the shipping batch, isn't it?!!


Best of luck!

Jim
 
jimhare said:
Hi Jones,

I called and left a voicemail, referring to my email. I'll call again in the next couple of hours. Justin is pretty good and always got back to me pretty quickly.

I know exactly what you mean about time slipping by, I don't suddenly want to be behind 300 others when mine is 34th in line!

I meant to finish up and pay for everything a couple of weeks ago but didn't get around to it. I want to be there when the banks open in a few hours. It's still the middle of the night in Sydney.

Still, pretty exciting to finally be in the shipping batch, isn't it?!!


Best of luck!

Jim
Click to expand...

Thanks ! Yes, it´s pretty exciting after all those months ! Hope I´ll get an answer to my two mails to Marco, he´s the one who sent the long expected e mail to me.

If there´s nothing in the mail by tomorrow, I´ll call. Have to wait though it´s a time difference of minus 8 hours from Germany.

By the way: Do you think they will react to my mail ? They haven´t replied to yours, right ?
 
No, not yet.

In my opinion, yes he will respond to your email. I've emailed my guy back and forth for a few months and, though it sometimes takes a couple of days, they do write back.

But today I will definitely be following up with phone calls as I want to get it right ASAP and emails sometimes take two or three back and forth to sort everything out.

Part of my reason to be up in the middle of the night. Right now it's just passed midday in California so the next 4 hours are the best to call.

Cheers,

Jim
 
Hm, if it really takes a couple of days, I´ll better call, I think. I have to get some info about the availability of the accessories and the payment. It´s vital for the financing we planned.

Gotta go now, but will be back online in an hour, maybe I can ask you some more questions later ?

Jones
 
Hey Jones,

I just called again and got through to Justin. Good thing too because he didn't receive my last two emails!

We straightened everything out in about 5 minutes, updated the order, got all final prices and I am now confident to go to the bank.

They are busy and some things slip through the cracks, but the customer service is second to none when you point out what needs to be done.

He was really happy to talk to me and didn't make me feel like he had better things to do or I was wasting his time.

I suggest calling a few times. Probably best to not clog up their voicemail with messages, just keep trying.

Best of luck,

Jim
 
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