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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

1501-1750?

KLang said:
Really? I am just getting a little concerned we have not received tracking numbers and our money was qualified 3 weeks ago!
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To clarify, the first day we start shipping cameras is the day of the "Your RED ONE order is ready to ship". So everyone paid in full at that time, that is when your order begins to be processed - the first day of shipment. Paying in full 3 weeks ago - or 3 months ago even - does not mean your order will begin processing before the first date of shipment. We have only been shipping #1251-#1500 for a week. And we state the minimum processing time is 3-5 days. So, it's not time to start pressing any panic buttons :)

I understand everyone's excitement and desire to get their camera right away - we are processing as fast as we can. Trust me, there is no lack of effort, dedication, or desire to get you them as soon as we can.

BC
 
everything is ok! I just got my tracking #'s they will be here tomarrow. I love Red again.
 
Hmm... so nudging on the forums expedites the process? :)
 
Brent@RED said:
it can take up to 3 days to receive a wire to RED. Then, once payment is received, it is a minimum of a 3-5 day processing time. We are getting out orders as fast as we can. Yes, some people have taken longer than the "minimum 3-5 days" processing time. But, on average, we have been in that 3-5 day window once we have received payment.Thanks, BC
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Sorry but 3/5 days sound like a optimistic estimation due to our experience with the delivery.
 
Chosei

Chosei

おめでとー、ようやくですね！
Mine is #1906 and #270? end of April and mid July. w/zoom lenses. Nikon mount and Canon mount from Birger.

Shin Sugino
www.suginostudios.com
 
Just a heads up, we had a small snafu with prepping last night's email blast to #1501-#1750 (you can blame me). It will go out this evening.

Thanks, BC
 
Brent can you please update me on my order? Payment has been sent overnight priority mail March 18th and all I'm getting is "it's in the warehouse".
 
Abu Reno, I have your BOMB SQUAD rep, Hoover, looking into it. I know there was some issues with taking a long time for payment to clear with RED and so forth that you have discussed with Hoover. He is still on it and he'll get it out as soon as he can!

BC
 
Brent

Here is a kind of stupid question: do I have to wait for the "7th of April mail" (which was mentioned in the first mail) before I wire the money? I have received your corrected invoices from Marco.
 
JNAD said:
Brent

Here is a kind of stupid question: do I have to wait for the "7th of April mail" (which was mentioned in the first mail) before I wire the money? I have received your corrected invoices from Marco.
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You can make a payment at any time to your RED account, yup.

Thanks, BC
 
Usually takes a couple of days to get to us and post to your account. Once that is done, your BOMB SQUAD rep is notified and can print a pick list to begin the order fulfillment process. During that order fulfillment process, you will be notified either with status or - even better - with tracking numbers the morning after it ships!

BC
 
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