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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

1501-1750?

Emmanuel Cambier said:
Well email was 3 weeks ago, everything allready paid for, and still waiting for tracking number.
Seems like red is running a bit late, so be patient…
Emmanuel
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Same for us, I guess it's the price to pay. :)
 
macville said:
I hope that it has to do with either his order being weird or that he's in France. Since I will be paying interest on the day I pay RED I want to get my camera ASAP since I need to be making money with it.

Matthew
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No sir

My order was paid well in advance.

From our batch (1250-1500) I know of only one camera that has been received so far, #1327 weirdly.

Sorry to blow your bubble guys, but that's the present situation.

Emmanuel
 
macville said:
I hope that it has to do with either his order being weird or that he's in France. Since I will be paying interest on the day I pay RED I want to get my camera ASAP since I need to be making money with it.
Matthew
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Nothing to do with destination. Our red is suppose to be deliever in New york city.
 
With NAB coming up in two weeks and all of the pre-prep for it, I would care to guess that things will get only get slower for us gentlemen... Realistically I'm sure some Red Team members will be pulled away from fulfillment duties for NAB tasks.

Thanks for the reality check 1251-1500's... Good to know where we stand at this point...

Seems to be a lengthening gap between the "Now Serving" statement and actually shipping product. Oh well it's been 12 months what's 1 more?

Think of it this way if it was Sony or Panasonic you wouldn't be getting a reasonably priced 4k camera for at least another 4-5 years...
 
Russell Fogle said:
Seems to be a lengthening gap between the "Now Serving" statement and actually shipping product. Oh well it's been 12 months what's 1 more?

Think of it this way if it was Sony or Panasonic you wouldn't be getting a reasonably priced 4k camera for at least another 4-5 years...
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The problem is that some of us will be paying interest on equipment that we don't have to make money with. I really feel that once RED has gotten our money, it should ship out within 3 days. If they aren't ready to ship this many, then don't take our money yet. I don't mind waiting...it's the money issue.

Matthew
 
Emmanuel Cambier said:
No sir

My order was paid well in advance.

From our batch (1250-1500) I know of only one camera that has been received so far, #1327 weirdly.

Sorry to blow your bubble guys, but that's the present situation.

Emmanuel
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Huh serious ? Why ?
 
i think more reds from this delivery - unit are already delivered.
a delay caused by NAB would be a bad surprise.
 
Haskell said:
Hey Brent...so you think with my number group, we will be able to finalize orders at NAB?
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We will not be finalizing orders at NAB booth. We will have staff still based at RED for that during NAB.

BC
 
Plan is to not have NAB affect deliveries. I can safely say that not just one camera from the #1251-#1500 group has been shipped. We fulfill orders in order of payment received by RED. As it says in your blast emails, it can take up to 3 days to receive a wire to RED. Then, once payment is received, it is a minimum of a 3-5 day processing time. We are getting out orders as fast as we can. Yes, some people have taken longer than the "minimum 3-5 days" processing time. But, on average, we have been in that 3-5 day window once we have received payment.

Thanks, BC
 
macville said:
The problem is that some of us will be paying interest on equipment that we don't have to make money with. I really feel that once RED has gotten our money, it should ship out within 3 days.

I hear you and agree Matthew...3-4 weeks of interest can hurt a fellow. Raise your hand everyone who has considered dipping into your kids college fund...
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Brent@RED said:
Plan is to not have NAB affect deliveries. I can safely say that not just one camera from the #1251-#1500 group has been shipped. We fulfill orders in order of payment received by RED. As it says in your blast emails, it can take up to 3 days to receive a wire to RED. Then, once payment is received, it is a minimum of a 3-5 day processing time. We are getting out orders as fast as we can. Yes, some people have taken longer than the "minimum 3-5 days" processing time. But, on average, we have been in that 3-5 day window once we have received payment.

Thanks, BC
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So how's the 3 weeks late is possible ? We clearly see some contradiction here, which one is true ?
 
"Fulfill orders in order of payment received"

Oh... Crap I better get to the bank...

Brent I have my total figure based on the items. The one thing that I do not know is the shipping / insurance costs... I enquired about this to my rep this morning. DO I wire 99.9% now and get a figure on shipping later and possibly pay that minor fee by credit card? Or do I need the shipping costs first before the wire?

Thanks for your time...
 
Rivai said:
So how's the 3 weeks late is possible ? We clearly see some contradiction here, which one is true ?
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I did state that some people have taken longer than the 3-5 day processing time. Some were special circumstances, some waited on some accessories to come off of backorder until their camera order shipped, some did not get full payment into RED when they thought they did, etc.

BC
 
Russell Fogle said:
"Fulfill orders in order of payment received"

Oh... Crap I better get to the bank...

Brent I have my total figure based on the items. The one thing that I do not know is the shipping / insurance costs... I enquired about this to my rep this morning. DO I wire 99.9% now and get a figure on shipping later and possibly pay that minor fee by credit card? Or do I need the shipping costs first before the wire?
Click to expand...

Here is how it works. We sent out the first "your order is nearly ready to ship" blast (like we did very early this morning to #1501-#1750). This is so you can correct any contact info, look at accessories in the system for you, etc. Sure, you can make a payment to RED via wire if you feel confident in your order as-is. If you don't feel confident and want to wait until that next email blast (Apr 7 for this group) that has updated totals, then that is cool. Note that second email is the trigger that we are actually shipping that batch. So, any people paid in full when that second email goes out will be the first in queue to be processed. It does not mean it will go out that day, it means it will start to be processed that day.

So, entirely your option to pay before that second email goes out. Most people who do that pad the wire total to allow for shipping fees and added accessories down the line to ensure there is enough money on their RED account to begin being processed the first day that batch begins shipping.

Hope that helps,
BC
 
Thanks!... You guys are using Fed Ex correct? What's a ball park rough average for Shipping weight? Camera & accessories, no lenses. This way I can figure shipping & insurance go a little above and include it in the wire that I will send tomorrow.

Any chance of using my own Fed Ex account # for shipping so that I do not have to guess all of this?
 
Brent@RED said:
I did state that some people have taken longer than the 3-5 day processing time. Some were special circumstances, some waited on some accessories to come off of backorder until their camera order shipped, some did not get full payment into RED when they thought they did, etc.

BC
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Thanks for clarification. It makes a huge difference "some did not get full payment into RED when they thought they did".

Thansk again
 
Brent@RED said:
I can safely say that not just one camera from the #1251-#1500 group has been shipped. We fulfill orders in order of payment received by RED. As it says in your blast emails, it can take up to 3 days to receive a wire to RED. Then, once payment is received, it is a minimum of a 3-5 day processing time.
Thanks, BC
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Really? I am just getting a little concerned we have not received tracking numbers and our money was qualified 3 weeks ago! I love you guys, but please the patience is waring thin! I only have seen on the boards one other person in our serial # range in the 1300's mind you and they sent the money in a day after us and they got there camera a week ago.
 
Russell Fogle said:
Thanks!... You guys are using Fed Ex correct? What's a ball park rough average for Shipping weight? Camera & accessories, no lenses. This way I can figure shipping & insurance go a little above and include it in the wire that I will send tomorrow.

Any chance of using my own Fed Ex account # for shipping so that I do not have to guess all of this?
Click to expand...

Yes, you can give your BOMB SQUAD rep a Fed Ex number to use so there will be no RED shipping and handling charges for your order.

Roughly, about $600 USD for Fed Ex Intl Priority and roughly $200 for US Fed Ex 2 Day Air.

Thanks, BC
 
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