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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

EPIC Stage 3

940 shipped today.

C'mon Epic, C'mon MX chip

P
 
Just to follow up, if you received your notification, responded, and haven't heard back from TRADE-IN AT RED DOT COM please re-send your email and we will send the RMA information as quickly as possible.

-Brian
 
Does anyone know the waiting period for delivery of Stage 3 Epic, after Red has received the trade-in Red One?
 
Luis Ortiz said:
Does anyone know the waiting period for delivery of Stage 3 Epic, after Red has received the trade-in Red One?
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In the email this is what it states: "We anticipate a 5-7 business day turnaround time from when we receive your RED ONE to when we send you the result of the evaluation." Now from that point to the delivery of the EPIC I don't know. Perhaps someone else has a better idea because they have gotten theirs.
 
Teague Kennedy said:
In the email this is what it states: "We anticipate a 5-7 business day turnaround time from when we receive your RED ONE to when we send you the result of the evaluation." Now from that point to the delivery of the EPIC I don't know. Perhaps someone else has a better idea because they have gotten theirs.
Click to expand...

Yes, I'd like someone to chime in to tell us the waiting period after we get the result of the evaluation.
 
We are notifying eligible customers to send in their RED ONEs for the EPIC-X Stage 3 Trade-In based on the numbers of EPIC-Xs we have on the shelves ready to ship. The anticipated 5-7 business day turnaround time to receive the result of the evaluation is based on inbound RED ONE volumes. Given our historical data from previous upgrade programs, we know that just because a customer has been notified does not necessarily mean they immediately send in their RED ONE. Sometimes we get slammed and the turnaround times are temporarily extended as we work through the spike in volume. On the other hand, sometimes the volumes are lighter than anticipated, which means an ever quicker turnaround time :) Rest assured that we have assembled an incredible team to support this program and they are all just as excited as you are to get your EPIC-X in your hands as quickly as possible. Now after you receive the result of your RED ONE evaluation and you have paid your balance in full after receiving your trade-in credit amount, your EPIC-X will ship with the standard 3-5 business day processing time.

NICK
 
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Nick Grow said:
We are notifying eligible customers to send in their RED ONEs for the EPIC-X Stage 3 Trade-In based on the numbers of EPIC-Xs we have on the shelves ready to ship. The anticipated 5-7 business day turnaround time to receive the result of the evaluation is based on inbound RED ONE volumes. Given our historical data from previous upgrade programs, we know that just because a customer has been notified does not necessarily mean they immediately send in their RED ONE. Sometimes we get slammed and the turnaround times are temporarily extended as we work through the spike in volume. On the other hand, sometimes the volumes are lighter than anticipated, which means an ever quicker turnaround time :) Rest assured that we have assembled an incredible team to support this program and they are all just as excited as you are to get your EPIC-X in your hands as quickly as possible. Now after you receive the result of your RED ONE evaluation and you have paid your balance in full after receiving your trade-in credit amount, your EPIC-X will ship with the standard 3-5 business day processing time.

NICK
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Thanks Nick !! As a stage 3 guy I have been hoping to find out this sort of info.

Cheers, Tim.
 
If you have any questions regarding the notification or camera eligibility please email TRADE-IN AT RED DOT COM and we will clear any questions up that you may have.

-Brian
 
Question to Jerred,
Since the stage 3 began, lots of Red are coming back to store and i am sure RED will resell those camera after testing and of-course battle tested price. Is there any set price yet, and if it is coming soon i rather buy from RED. Any update would be great.
Omkar
 
That's a separate process, if you want to exchange them for 256 GB SSDs.
 
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