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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

RED ONE M-X Sensor Upgrade Program

Got my email too. Thanks Red team. It's a bummer but I understand from my days at BMD how lack of stock of one "thou"-sized component can bring everything to a grinding halt. It would be an overstatement to say I'm happy to wait but I do understand and trust you guys to move things along as fast as possible.

And besides, now the update guys have two weeks to head on over and help with Epic :beer:
 
25 days after first email and two weeks after shipping camera to IRVINE, CA
#4711 is M-X Upgraded in Sofia.
Thank you RED theam !
The Mysterium-X sensor is a great!
 
I'm extremely pleased with the customer support of the RED team. they truly care about us and it shows. thanks guys. I'm eagerly awaiting my R1 from the upgrade process and then it's time to shoot shoot shoot!
 
Mitch,

I'm glad that your M-Xed Red One is on it's way back to you.

The piece you shot for the glass blowers was really great.

I have to believe that those guys burn themselves from time to time, and I cannot imagine how painful that would be. :yikes:
 
Peter,

Yeah. Nick and Brian did a great job of finding out where my camera was and get it shipped as soon as possible. It's scheduled for delivery on Monday. I can't wait to shoot with it.
 
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Hi RED team,
This delay worries me.
I have dropped off my REDONE for MX upgrade last week.
I have commercial shoot on July 26 and 27 in Japan.
I hope I can shoot with my MX REDONE.
I think the customer support of the RED team is great.
Please let me shoot with my REDONE.

Thanks and sorry for my English.
 
Ryota, no need to apologize for your English, understood you completely. Jul 26 is the date we expect to resume shipping M-X upgraded cameras. So, I apologize, I cannot see it being back into your hands in Japan by Jul 26.

BC
 
We have 6 RED and 4 is in MX in Hong Kong, awaiting the other 2's schedule. Everyone lone the MX here:troll:
 
#2853 has arrived home safe and sound. did a few small tests last night and will be shooting on-set in a few days. very exciting. thanks red team!
 
C. Jagan Mohan said:
So, its moving slow. RED is busy with EPIC release!
Click to expand...
My sense of it is that it is a parts situation that is causing the slowdown. They have a completely different location and team doing the M-X upgrades, so I don't think there is any crossover between the two programs. I think RED has progressed into a very large organization that still acts small with its customers
 
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