Warranty only 90 days when upgrading Epic-W to dsmc2?

[Jony Karlsson]

I heard that when you upgrade your camera to the new DSMC2 system you get only 90 days warranty! Is this true? If they give 2 year warranty when buying a new cam but only 90 days when upgrading seems really odd an unfair. Doesn´t they change the whole mainboard on the upgrade? So basically the whole inside of the cam is replaced. If they give a 2 year warranty for new cam there has to be at least that 2 year warranty for the parts inside the cam. So why give only 90 days warranty to parts that are the same as in the 2 year warranty of the new cam? Or is Red replacing the insides of your cam with used parts during the upgrade??

 

[Steve DiMaggio]

why dont you contact red?

steve

 

[Spencer Weaver]

I only saw that it was a 2 year warranty on upgrades... where did you hear 90 Days?

 

[Jony Karlsson]

I contacted my Bomb Squad rep. He gave me this info. But it doesn´t make sense to me.

 

[Björn Benckert]

Me guessing, you get 90 days if your outisde of your first 2 year waranty.

 

[Jony Karlsson]

Epic-w has only 1 year warranty in the first place. And Still if they change the whole insides of the cam it´s basically a new cam, unless they indeed upgrade it with used parts.

 

[Jony Karlsson]

What about upgrading our scarlet dragon to Gemini? Do we still get only 90 days of warranty cause it’s an upgrade?

 

[Noah Yuan-Vogel]

My understanding is that it's 2 year warranty but from your original purchase date. I did hear 90day before I was told that though, so it might be different for different upgrades/tradeins... Best to ask your bomb squad rep directly.