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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

SSD Format Failure URGENT

Andy Roberts said:
Thanks Paul. I went ahead and installed the beta firmware as I could not get the release build to force install. Seems to be working now. Thank you and y'all for the help. I did remove the sidehandle at the same time (I hadn't in the previous attempts)....
Click to expand...

Don't get me wrong, I absolutely love the side handle, but for some reason it has some wicked voodoo juju effects on the Scarlet. 99.99% of the time everything is awesome. Then for some weird reason things are acting funky, and the solution seems to be taking off the side handle. Of course by the time you get to that stage of troubleshooting you're ready to jump past light speed straight to ludicrous speed and do a force reinstall of the firmware. The next time I run into trouble I'm taking the side handle off and rebooting and see if that works.

I really wish you didn't have to take it off to upgrade the firmware.

Also, great to hear that you were able to get things sorted out.
 
Matthew, the camera froze during playback of a 72fps clip. (Firmware 3.0.7) The client had just captured their money shot and wanted to make sure they captured it. Halfway through playback, the camera froze up. We shut down the camera and started it again. When it came back, it didn't recognize the SSD. So we thought it would be a good time to offload the files and switch SSDs. So we put in the other 256GB SSD and went to reformat it to erase the previous days' shots. Reformat failed. It failed a second time. We rebooted. It failed again and again. It failed a "secure format"... so we brought back the SSD (after 25 minutes of offloading) that we had been using and tried formatting that SSD to delete the clips and that failed. With a well-payed food stylist waiting in the wings to get back to work, it was 90 minutes before we were operational again. Very painful and embarrassing for me for a new client who was so excited to be shooting with an Epic. I'm open to hear whatever you think I may have done wrong, but it just simply felt buggy and flakey. The footage they did capture looked phenomenal.

For the record, the only time when I've unmounted "uncleanly" was 6 months ago when I accidentally hit the "eject" user key (on the side handle) during record. Having that key as a default shortcut for eject seems like an accident waiting to happen.
 
Thanks Brad. I do think removing the side handle during the forced upgrade was the part that worked.
 
Andy Roberts said:
Matthew, the camera froze during playback of a 72fps clip. (Firmware 3.0.7) The client had just captured their money shot and wanted to make sure they captured it. Halfway through playback, the camera froze up. We shut down the camera and started it again. When it came back, it didn't recognize the SSD. So we thought it would be a good time to offload the files and switch SSDs. So we put in the other 256GB SSD and went to reformat it to erase the previous days' shots. Reformat failed. It failed a second time. We rebooted. It failed again and again. It failed a "secure format"... so we brought back the SSD (after 25 minutes of offloading) that we had been using and tried formatting that SSD to delete the clips and that failed. With a well-payed food stylist waiting in the wings to get back to work, it was 90 minutes before we were operational again. Very painful and embarrassing for me for a new client who was so excited to be shooting with an Epic. I'm open to hear whatever you think I may have done wrong, but it just simply felt buggy and flakey. The footage they did capture looked phenomenal.

For the record, the only time when I've unmounted "uncleanly" was 6 months ago when I accidentally hit the "eject" user key (on the side handle) during record. Having that key as a default shortcut for eject seems like an accident waiting to happen.
Click to expand...

I only mentioned the importance of ejecting on both form the camera and from the PC since I've seen it bite people in the past. The other thing I would caution on, would be to not delete files/folders off of the mag via PC and then re-insert the mag for recording. It doesn't sound like you were doing that though.

I'd recommend saving a log from the camera and sending it into support. We may be able to determine what happened by looking at the log.
 
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