Scarlet-W Unresponsive

[Aaron Swann]

Hi all,

After successful shoots over the course of the last 3 months my Scarlet-W has become Unresponsive! The camera will power on however it doesn't display an image and it will not read the mini mag. I've tried the following:

A hard restore
Upgraded the firmware again (v6.3.27)
Changed touch screen (4.7")locations on the body.
Tried sdi and hdmi on V lock I/O
Swapped V lock I/O with Jetpack hdmi

Any help would be greatly appreciated, I will also be submitting a support request.

 

[Matthew Quinn]

i have noticed on mine, sometimes I will boot it up and I will get just black. It only started happening when i had a remote follow focus and a teradeck connected. switching everything off, taking the lemo cord completely off the camera and restarting would work for me. (I use a 5" touch"

 

[Matthew Quinn]

Where do you live bud? any other reds around you could try a diff monitor?

 

[Aaron Swann]

Hi Matthew,

I'm in Melbourne, Australia. Unfortunately there are very few RED cameras around.

 

[Matthew Quinn]

;( thats a little far for me to send you mine hehe. you say the camera turns on. can u hear it start to record when you press the button?

 

[Aaron Swann]

The only sound it makes is that of the fans running.

 

[Matthew Quinn]

ugh. hopefully this gets resolved quickly for you.

 

[Kazu Okuda]

ive encountered the same problem on a Weapon Magnesium i rented this weekend also.
I connected a teradek to the dtap and the camera went black.
Then i plugged it into the dtap on the brick and it was fine. So i ran the rest of the day with a dtap splitter on the brick itself instead of the baseexpander.

 

[Jason Han]

I've had similar problems, it had to do with the monitor. Perhaps you have the same issue, try taking the monitor off/on and clean the pins and air blow dust. Hopefully it's not anything more serious